Bill Kolb Jr. Subaru

Deceptive While everyone seemed to be friendly, they were quite expert at lying by omission. No one ever informed us of finance offers even though we inquired While everyone seemed to be friendly, they were quite expert at lying by omission. No one ever informed us of finance offers even though we inquired about lesser interest rates. We discovered, unfortunately after the fact, that our bank (Chase) offered 2.5% less in interest rates then we were paying with no money down! We went back to the dealership in an effort to rectify the situation if possible and were told that because we wanted to reduce our monthly payment we were given this rate - essentially holding us responsible for their underhanded dealings. We were never given rate options even when we inquired, and were "told rates are higher these days". The fact that the finance papers were written prior to our meeting with finance evidenced to us that they clearly did not have our interest at heart. The finance officer offered to give us five free service visits which he never put in writing. When corporate contacted him he said he offered four free service visits. When we left, we were asked to "please don't kill me in a review". Sorry you reap what you sow. Buyer beware! Know your facts before you sign. More

Painless My salesperson, Howard showed me exactly what I was looking for, thoroughly explained the Subaru benefits and had me driving away in my new purchase i My salesperson, Howard showed me exactly what I was looking for, thoroughly explained the Subaru benefits and had me driving away in my new purchase in less than 24 hours. No pressure, no haggling over pricing and all registrations taken care of. Would definitely recommend this dealership! More

They made the process easy. I was impressed by how efficient and organized this dealership was. They made the process of trading in and purchasing fairly painless. I don’t thin I was impressed by how efficient and organized this dealership was. They made the process of trading in and purchasing fairly painless. I don’t think I’ve ever said that about a car dealer before. More

Very Satisfied This is my third lease with Subaru and my first time at this dealership. The entire process was seamless and with every interaction I was pleased. I w This is my third lease with Subaru and my first time at this dealership. The entire process was seamless and with every interaction I was pleased. I will return in the future. More

Bill Kolb Jr. Subaru = Exceptional Client Services I fell in love with the redesigned 2019 Crosstrek and my 2013 Crosstrek had been consistently reliable for six years/27k miles! My first Subaru was a I fell in love with the redesigned 2019 Crosstrek and my 2013 Crosstrek had been consistently reliable for six years/27k miles! My first Subaru was a 2009 Outback from BKCars and I decided to get my third Subaru here again. My relationship with the BKCars dealership spans over 11 years and I have always been treated like part of their Subaru family. I stopped in for a regularly scheduled oil change and was introduced to Maryellen Dixon and Joe Postighone. Maryellen spent a great deal of time with me reviewing my wish list to make sure they could create the perfect Crosstrek Limited possible and Joe provided his expertise on recommendations. Both Maryellen and Joe made the new SUV buying experience very comfortable and relaxed while paying attention to my requests, questions and input. I have been in the client services industry for over 30 years and in todays climate, rarely can you find the high level of service and care for the buyer that Bill Kolb Jr.'s staff members offer on a consistent basis. I also had the pleasure of sitting down with Paul Spiegel again to review my financials. He is able to offer complete transparency so there are no surprises when picking up your new vehicle. A special acknowledgment is also due to their entire service team for continuing to treat me as a valued customer. Bottom line - stop here first when thinking about buying/leasing your next vehicle. Bill Kolb Jr. Subaru = Exceptional Client Services. More

MORE THAN SATISTIFIED Pleasant, patient, and respectful sales staff. No pressure sales pitch. All my questions satisfactorily answered and any minor issues were address Pleasant, patient, and respectful sales staff. No pressure sales pitch. All my questions satisfactorily answered and any minor issues were addressed without hesitation. Successfully responded to my personal car purchase specification. I was seeking a new car but I drove off in a preowned model as a more than satisfied customer. LOVE MY SUBARU from Bill Kolb! More

Best dealership experience ever I always dread having to go get a car but we actually enjoyed the experience. The salesman was courteous, well informed and helpful. He knew his inven I always dread having to go get a car but we actually enjoyed the experience. The salesman was courteous, well informed and helpful. He knew his inventory and I felt he actually wanted to get us in the right car for a good price. Very personable and no bs. I highly recommend this dealer with no hesitation. More

New Impreza I picked up my new Subaru Impreza last week. Sonny, the salesman and Joe P. the sales manager made my experience truly fluid. The entire procedure was I picked up my new Subaru Impreza last week. Sonny, the salesman and Joe P. the sales manager made my experience truly fluid. The entire procedure was easy and they could not have been more helpful. I will certainly refer my family and friends to Bill Kolb Jr.. Sonny and Joe P. More

Mel in sales was awesome My wife and I came in looking for a new car. We ended up picking out a 2018 Legacy. Mel helped us out so much. We originally were looking at a 2016 My wife and I came in looking for a new car. We ended up picking out a 2018 Legacy. Mel helped us out so much. We originally were looking at a 2016 Legacy but we liked the 2018 version better. Mel showed us all of the cars that were available in both years that were in our price range and took the time to go over all the details. She was always smiling and was so nice to us. Mel made us feel like we knew each other for years. Because of Mel, we will recommend her and your dealership to all our friends and family. The transition from handing in a leased car from another dealership and buying the 2018 Legacy was so very easy. My wife and I can't thank Mel enough. Also, the rest of the staff were so very nice during the process from a simple hello to offering a bottle of water while we were waiting to finish the mounds of paperwork (lol) Again thank you to all that helped my wife and I, especially to Mel. Sincerely, Paul and Cara More

Our experience was very positive. Howard was very patient and helpful, he explained the features of he car vey well. As always we are very pleased with our purchase, this is our fifth Howard was very patient and helpful, he explained the features of he car vey well. As always we are very pleased with our purchase, this is our fifth Subaru purchase. More