Bill Kolb Jr. Subaru

Astonishing excellence and respect for the customer! I am a person of a certain age and a first-time car buyer. After visiting a few car websites, reading up and educating myself, I visited a few dealer I am a person of a certain age and a first-time car buyer. After visiting a few car websites, reading up and educating myself, I visited a few dealerships online and checked out cars and prices, I then went to one "other" showroom, and two Subaru showrooms. I was not feeling optimistic after two showroom visits. But then I went to Bill Kolb Jr. Subaru and boy-oh-boy am I glad I discovered this dealership. I was completely awed by the level of professionalism, courtesy, and concern for the customer shown by the team at Bill Kolb Jr. Subaru. Holman Cano, the sales associate who worked with me, is a phenomenal listener. He really "got" my interest in a certain Subaru and understood why that particular model appealed to me. He didn't try to sell me anything I might not want. I felt he went very far toward ensuring my comfort level with my decision, and I also felt that it was more important to him to maintain an excellent customer relationship with me than to sell me a particular car. Holman Cano exemplifies the overall customer-oriented approach shown by everyone I worked with at Bill Kolb Jr Subaru. The team there goes out of its way to ensure customer comfort at the showroom and beyond the showroom. Paul, who reviewed all the financial options with me, really gave me a wide range of possibilities. Both Holman and Paul gave me good advice and helped structure a deal that worked for me in the short-term and the long-term. Most importantly, they got me the car I wanted within a super-fast time frame that solved other problems for me. I couldn't be happier. Last but not least, Pedro Duarte gave me a comprehensive overview of my new car. Holman and Pedro encouraged me to call them with any questions, anytime, and I know they meant it. I have never had such an outstanding sales/purchase experience. I went into the prospect of buying a car with a lot of trepidation and resistance, and I have never seen myself as someone who would drive "recreationally." As a result of my experience at Bill Kolb Jr. Subaru, I feel much more confident about driving in general, especially confident in driving my new Subaru, and pleased with my purchase, including the price and all the terms. More

1st Subaru I’ve been a Japanese car fan since I can remember. But for some reason, Japanese cars didn’t include Subaru to me or my family. We were just never i I’ve been a Japanese car fan since I can remember. But for some reason, Japanese cars didn’t include Subaru to me or my family. We were just never introduced to it. As I got older and my circle wider, I got introduced to Subaru’s. And not just how well designed, how reliable, but also how strongly the manufacturer and its dealers stand behind their product. I had to see for myself. The opportunity came, time to get a new car. I looked up the nearest Subaru dealer and when I walked in, I was treated like I have been going there for years. Gary Mendelsohn was my sales consultant. Friendly, knowledgeable, and most of all he wasn’t pushy. He didn’t try to influence my decision, just helped me with my decision making by letting me ask questions and answering them. I can’t remember the last time I went out for a drive during a weeknight, just for the fun of it. It’s been 500 mi and I’m loving my Forester and sincerely thank Gary for helping me pick out the car I am looking for. More

Probably our 4th or 5th from this outstanding dealership! Ross has been our salesperson for the last 2 or 3 Subaru's. This last one was as a result of an unfortunate accident that totaled our brand new Cross Ross has been our salesperson for the last 2 or 3 Subaru's. This last one was as a result of an unfortunate accident that totaled our brand new Crosstrek. Ross went to work on his day off to find a replacement and we had a new car in 24 hours. Truly exceptional service. Thanks! Greg and Carol Phillips More

Two time repeat customer and not my last We just bought our second Subaru from Bill Kolb. The first experience was good. This time was great. My consultant, John "Fitz" Fitzgerald was a pleas We just bought our second Subaru from Bill Kolb. The first experience was good. This time was great. My consultant, John "Fitz" Fitzgerald was a pleasure working with from beginning to end. There were a couple of small issues that concerned us initially but John and Bill Kolb assisted us and corrected any and every issue and made us happy. We will surely be back again soon for our next car purchase to replace another car and see John Fitzgerald. Thank you, John! More

outstanding Gary got to understand what we wanted, and needed to get in the car we bought. Pedro for his part in finalizing the sale was excellent. Gary got to understand what we wanted, and needed to get in the car we bought. Pedro for his part in finalizing the sale was excellent. More

Purchased wrx with best dealer! Howard did his best to give us the best quote he could possibly give us. It was nice of him. Paul helped me to lower my apr from chase that helps me a Howard did his best to give us the best quote he could possibly give us. It was nice of him. Paul helped me to lower my apr from chase that helps me alot. And now i am happy and enjoying my new subaru wrx. Thanks to both of them. More

Excellent service and friendly staff. Fast service and everyone gave us excellent service and advises. Will go back this location for service and next time buying a new car as well. Fast service and everyone gave us excellent service and advises. Will go back this location for service and next time buying a new car as well. More

Wonderful experience! Had a great experience at this dealership, especially with Ross and Paul. Extremely professional, honest, helpful, and friendly. Had a very smooth pro Had a great experience at this dealership, especially with Ross and Paul. Extremely professional, honest, helpful, and friendly. Had a very smooth process of purchasing our first Subaru! More

Great Experience Glenn was super helpful in helping me make my first major financial decision of my life. He took us seriously and was super patient as I looked at a n Glenn was super helpful in helping me make my first major financial decision of my life. He took us seriously and was super patient as I looked at a number of cars. I got the car I wanted in the color I wanted, which was awesome. Great selection, much bigger than other Subaru dealers in the area. Great selection of pre-owned cars, which is what I was in the market for. They were able to do some body work and include it all in the total which was great. Would definitely recommend. More

Amazing customer service! Ross really helped me to find the right Subaru model for my lifestyle and needs. There was no pressure and he spent a lot of time assisting me as we l Ross really helped me to find the right Subaru model for my lifestyle and needs. There was no pressure and he spent a lot of time assisting me as we looked around their large inventory of used Subarus. Buying my car at Bill Kolb Jnr was a true pleasure! Paul guided me through the warranty options and when I picked my car up today, Pedro spent 20 minutes finalizing the paperwork and going through the hi tech features of my new car. Amazing!! More