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Bill Luke Santan

Gilbert, AZ

4.8
937 Reviews

3404 S Speedway Dr

Gilbert, AZ

85297

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Showing 937 reviews

December 19, 2020

Kesha was an excellent sales woman. She was respectful an polite throughout the entire process. She wasn’t pushy an respected my time an understood it was a important purchase for my family. I would highly r More

by marcusrudolph1975
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kesha-Nicole Rush
Dec 24, 2020 -

Bill Luke Santan responded

We appreciate you sharing your experience. Here at Bill Luke Santan our goal is to provide a luxury car buying experience that includes quick, efficient, top-notch customer service to each and every guest. Please tell a friend so that we might have a chance to offer them the same great service you received! Take care!

December 02, 2020

Car is great, price was ok, trade value was awful. Promised an allowance to replace the missing second key for the Car and never delivered. $800 key replacement cost. I asked for half and it never hap More

by md7hicks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Craig from finance is amazing. , Daniel Luevano, Brian McFadden
Dec 22, 2020 -

Bill Luke Santan responded

I was discouraged to read your review. Bill Luke has been a trusted name in the valley for 94 years and this does not reflect our standards for customer service or align with our business model. I have made several attempts to contact you with no luck. I would like to look more closely at this situation and address our team. Please feel free to contact me directly so I may gather your info and better address this situation. Brian Slack General Sales Manager 480-676-6687

Dec 22, 2020 -

md7hicks responded

You haven’t tried that hard. I have returned your call and left multiple voicemails without a response. What you have done is lie about attempting to contact me multiple times and on a public forum. You left a single voicemail and I have returned that call multiple times to no avail.

November 26, 2020

Easy and smooth experience. The salesman was informative and thorough, laid out different options. A great experience across the entire process. Will not hesitant to buy a car here again. More

by Knick436
Recommend Dealer
Yes
Employees Worked With
Jim Gilbert
Dec 06, 2020 -

Bill Luke Santan responded

Thank you for the fantastic feedback! We are thrilled your visit went so smoothly!

November 21, 2020

This was our first time buying with them. Jason our sales guy was excellent! Brock the finance chap, great as well! Will definitely go back and be referring him and Bill Luke to our friends! More

by Nathanlmt
Recommend Dealer
Yes
Employees Worked With
Jason Lunday
Nov 24, 2020 -

Bill Luke Santan responded

Thank you for choosing Bill Luke Santan and thank you for the recommendation, Nathan! We are so happy to hear Jason and Brock provided you with excellent customer service!

November 18, 2020

We purchased a beautiful GMC vehicle with the help of Jim. He was very helpful and made the process easy. Thank you we love it! More

by Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Gilbert
Nov 23, 2020 -

Bill Luke Santan responded

Thank you for leaving us this terrific review, Nancy! We are very happy to hear that Jim was so helpful during your recent visit with us. Enjoy your GMC!

November 16, 2020

Outstanding customer service I must say. Working with Kaitlyn, she was professional, attentive and just a very nice person to deal with! Great job kaitlyn More

by Woodland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Campbell, Brett Ashauer, Kaitlyn Johnson
Nov 18, 2020 -

Bill Luke Santan responded

Thank you for your kind review. We are dedicated to providing a quality experience for all customers, and are pleased to know that you felt that during your visit. Thank you for choosing Bill Luke Santan!

October 29, 2020

Kaitlyn J was amazing , straight forward and to the point . She knows her numbers and will make sure your time is taken into consideration . I would definitely recommend her to friends and family ! More

by Ericalexanderescobar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Johnson
Oct 30, 2020 -

Bill Luke Santan responded

Congratulations on the purchase of your Jeep Wrangler JK Unlimited, Eric! You are a valuable part of our business and we greatly appreciate the feedback!

October 29, 2020

Working with AL was great! He’s very professional and I felt like I could trust that he would work with us to get the best deal. I’ve had bad experiences with car dealers before so I am always weary but I More

by qadira90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Talib
Oct 30, 2020 -

Bill Luke Santan responded

Thank you for this wonderful feedback! It means so much to us to have earned your trust in our business! We hope to see you again in the future!

October 28, 2020

Talked with Kesha before arriving. She reassured us everything would be taken care of for us. When we were they’re in person, she was up front, honest, kind, a real pleasure to be around. She accommoda More

by Kym Nelson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denicia Denogean, Kesha-Nicole Rush
Oct 28, 2020 -

Bill Luke Santan responded

Kym, thank you for your praise and kind comments about Kesha. She proves day in and day out that her clients are #1 and she loves to provide the best possible experience for each of them. Thank you for choosing Bill Luke Santan!

October 22, 2020

Kevin was fantastic! Him and the entire team were super professional, fair and honest. I would recommend Bill Luke San Tan to anyone shopping for a car! More

by alextbrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
Oct 26, 2020 -

Bill Luke Santan responded

Alex, thank you so much for your high rating and kind comments about Kevin and our team! We hope you enjoy your Hyundai Santa Fe!

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