Bill Page Honda

I brought my 2002 Honda Civic in for an oil change and saftey inspection. They called and told me that by law they couldn't pass my car for inspection because the compliance bushings were torn. I asked saftey inspection. They called and told me that by law they couldn't pass my car for inspection because the compliance bushings were torn. I asked what they were because I have never heard of that before and I really didn't get a good answer. And then he told me it would cost almost $650 to fix. So I decided to take the car to Sears to be fixed because it was much cheaper. When I got the car the Sears mechanics had never heard of a compliance bushing either, but figured out it is another name for control arm. So they evalutated the car and came out and told me there was absolutely nothing wrong with my car and to take it somewhere else and it would pass inspection. So I brought it to another inspection station and told them what had happened and they inspected the car and passed it. They told me there was nothing wrong with the car either. So for the second time Bill Page Honda tried to tell me something was wrong with my car that wasn't and tried to charge me a lot of money to fix nothing. I will never again bring my car to Bill Page for anything. More

everyone beware... this honda dealership has some of the worst employees who will try to push you to purchase at any cost. Their prices are not competitive and their service is one of the worst. yesterday worst employees who will try to push you to purchase at any cost. Their prices are not competitive and their service is one of the worst. yesterday I was there to buy an accord, the sales manager tried to force his high price, but became very disrespectful and impatient when I did not agree to pay his price.. he started yelling loudly and was very disrespectful. I have purchased many hondas before from other dealers, but never had this type of treatment. I highly recommend that you look elsewhere. Trust me, they are not worthed. I was warned about them, but gave them the benefit of doubt. I am sorry I did. More

Service Department promised to replace the transmission for $2,500 and gave me a written (e-mail) estimate. One day later, they called me back and told me it would now cost $2,750 to replace the transmiss for $2,500 and gave me a written (e-mail) estimate. One day later, they called me back and told me it would now cost $2,750 to replace the transmission because the manufacturer unexpectedly increased the cost of the transmission. I had the vehicle towed to a reputable independent repairer that charged less and offered the same warranty. More

This dealer has a high markup on their vehicles. There is little room to negotiate because they'll use the classic "are you crazy, i'm giving you the best deal." Even if you quote other dealers, they will is little room to negotiate because they'll use the classic "are you crazy, i'm giving you the best deal." Even if you quote other dealers, they will tell you the other dealers are liars etc... Save your time and energy and negotiate with other Honda dealers. YOU WILL NOT GET A DEAL HERE!!! More

Their service is abysmal. I brought my Accord in twice to have them look at a transmission leak. Both times they claimed that it was fixed, however they didn't actually fix it either time. I had to take it t have them look at a transmission leak. Both times they claimed that it was fixed, however they didn't actually fix it either time. I had to take it to an independent shop who corrected the issue. DO NOT GO HERE. More

Horrible buying experience. Never received car. Vin JHMGD38458S035921 Honda Fit was damaged and they were going to fix it before selling it to me. I wanted different car and that set off a laughable se JHMGD38458S035921 Honda Fit was damaged and they were going to fix it before selling it to me. I wanted different car and that set off a laughable series of events that ended with me leaving in a cab home. Though many people were trying hard to make the sale happen, the support they received was dismal. From the license plates not being in the system correctly, failure to inspect the vehicle prior to sale, another dealership entering “Automatic” in the system when it should have been “Manual”-- the errors in the transaction led to an extremely unhappy customer. I was thinking during my $11.00 cab ride home from your dealership how blessed I am to be an owner of a company with support staff and systems that compliment the people on the front lines. My company does not run perfect. It has been the times we fell short that we were able to demonstrate to our clients how much we really care. Bill Page Honda has failed in this instance. I am pleased to here that it is very rare that so many things went wrong on one order. I asked them to throw in some floor mats to show you value my time. I guess it was too much for Bill Page Honda to do. Ironically, floor mats are too expensive, but pulling the rug out from underneath your customers was not. More

When I believed I was overchaged for service and wanted to ask about the bill, before I could ask my questions, the service writer told me to "have your husband call and I will talk to HIM." Expect th to ask about the bill, before I could ask my questions, the service writer told me to "have your husband call and I will talk to HIM." Expect this kind of sexism at Bill Page Honda. Perhaps it was because I was a woman that I was told that I would not be charged for rush shipping of an item because the dealer ordered the wrong part but was charged anyway. Perhaps it was because I was a woman that I was given an estimate of $400 for a repair but charged $550 without explanation. Perhaps it was because I was a woman that I wasn't given the chance to see or take back the purportedly repaired items. Regardless of whether you are a woman or not, don't use this dealership. More

I called Bill Page Honda to buy a vehicle. I told him I was calling from Dallas Texas and he said "Not Interested" and immediatley hung up the phone. I guess they will only sell vehicles to local people. T was calling from Dallas Texas and he said "Not Interested" and immediatley hung up the phone. I guess they will only sell vehicles to local people. This is the exact reason people in the south, west and midwest hate people from the northeast so much. I will be picking up my vehicle from another dealer in the area tomorrow. The vehicle will be driven in that area, but will certainly be servicd at another dealership. More

Before I traded in my 2005 Civic, I went online to find out about how much I could get for it. I went to Carmax, and their appraisal was a joke. Then I trekked over to Honda at Tyson's Corner where the a out about how much I could get for it. I went to Carmax, and their appraisal was a joke. Then I trekked over to Honda at Tyson's Corner where the appraisal was better, but they wouldn't work with me on moving the price. Bill Page Honda (NOT Bill Page Used Cars which was a completely different experience) gave me a good appraisal up front, and I felt good about what I could get for my used car. I told my salesperson Anthony, a very affable and great guy, exactly what I was looking for: 4 doors, ABS, side airbags, automatic transmission. I didn't care about anything else. We found a great car with a sticker price of $18,000. Since my car appraised for $13,000 I told him if he could get the price down to $14,000 I'd buy him a steak dinner. I'm 8 months pregnant and my husband and I wanted to pay between 14-15K. The price they came back with was UNDER $14,000. I signed a contract saying I would buy the car... then we realized that the car didn't have side air bags. Anthony felt horrible, Bill Page Jr. apologized. No one mentioned that I had signed a contract to buy the car. The next day, I got a call from Bill Page, Jr. I was still in the market, and he was the only manager on duty that day. He went through the entire lot looking for the car I wanted, and after an hour he found a few. The MSRP for the cars was over $18,000. He offered me either a 2005 or 2006 that I wanted for under $16,000. I went to Bill Page used cars to see what my old Civic would appraise for, was treated like crap, then went back to Bill Page Honda. I test drove both cars and felt very good about the deal they gave me. They gave me an out the door price I could afford, no gimmicks, no run-around. Everyone was friendly and a pleasure to work with. I highly recommend this dealer. More

How surprised I was in explaining to Bill Page, Jr. that I was not happy with his staff at his new car repair center, in the course of the conversation he said that he did not appreciate my tone and and wou I was not happy with his staff at his new car repair center, in the course of the conversation he said that he did not appreciate my tone and and would prefer that I take my car somewhere else to be repaired. The astonishment on my part is that I was telling him in a factual but not in any way rude that his staff was not helpful. He told me that he had specialists to give me some information when all I was looking for was a ball park depreciation amt of my car that he was going to fix for 7000 plus dollars. This is my first involvement with Honda and find it very disappointing that a car dealer can turn away business because of a lack of negotiable compromising. I guess he is only happy when people tell he how wonderful he is but constructive criticism is worth losing business over. More