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Bill Penney Toyota

Huntsville, AL

3.4
781 Reviews
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4808 University Dr NW

Huntsville, AL

35816

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Showing 781 reviews

January 26, 2017

Used Car Sale This had to be the Worst car deal I have ever been involved in!! I went there to look at a used car, liked it decided to purchase it, and I had a tra More

by Tator68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hunter Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin in Finance, Cindy Huet
Feb 03, 2017 -

Bill Penney Toyota responded

We are truly sorry that we were not able to exceed your expectations. We feel like we addressed your concern to the best of our ability. Thank you for taking the time to let us know how we performed. Cindy Huet Customer Experience Director

January 17, 2017

SUV purchase Big thank you to Vernon Mason, he is the most polite, patient, helpful, and honest salesperson I've ever dealt with, and I've dealt with a lot over th More

by DFerg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vernon Mason
Jan 18, 2017 -

Bill Penney Toyota responded

Thanks for taking the time to review our dealership. Cindy Huet Customer Experience Director

January 16, 2017

Saturday Afternoon car purchase Just wanted say my Salesman David did a great job with handling my car purchase. Also my finance man was very professional and went over all the paper More

by GW R.B. AL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Wagoner NEW CAR SALES. & Justin Walker Finance
Jan 18, 2017 -

Bill Penney Toyota responded

Thanks for the great review. Cindy Huet Customer Experience Director

January 06, 2017

Just purchased my second car Best staff in every department. My salesman was Robert and this is the second car purchased from him. It was the best experience from the time I arriv More

by LuLu and Lolas daddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
Jan 06, 2017 -

Bill Penney Toyota responded

Thanks for the great review. Cindy Huet Customer Experience Director

January 03, 2017

Atrocious sales experience We negotiated a deal with Bill Penney on December 2, 2016. We requested a vehicle with tow mirrors and added a tonneau and bed rug. We had little c More

by teacher,gar2016
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Robert Sledge, Kevin McCarthey, Mario ?Mark Tucker
January 03, 2017

They are the best in Huntsville for a reason. I purchased a new Camry a little over a year ago from these guys, not really what I wanted. But, I can say they stayed true to there word. Told me jus More

by Jaylanier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't think of his name
Jan 04, 2017 -

Bill Penney Toyota responded

Thanks for the great review. Cindy Huet Customer Experience Director

January 03, 2017

Fantastic place to buy vehicles from! Pam and Jason were nothing but the most helpful in my search for a car. I highly recommend buying your next vehicle from here. They have great service More

by Ggammon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Bowman, Pam Welford
Jan 04, 2017 -

Bill Penney Toyota responded

Thanks for taking the time to review our dealership. We appreciate your business. Cindy Huet Customer Experience Director

January 01, 2017

Purchased new Camry from Ramsee Miller On December 26, I had the most amazing experience purchasing my first 2017 Camry. My sales representative was professional and very knowledgeable abou More

by Kreecole
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hunter Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramsee Miller
Jan 02, 2017 -

Bill Penney Toyota responded

Thanks for the great review. Cindy Huet Customer Experience Director

December 18, 2016

Upgrade to SUV Smitty was great!! No pressure!! Made sure I found the vehicle that best suited me and had all the features I wanted. Worked to stay in my budget a More

by Melissa101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Smitty and James Spivey
Dec 19, 2016 -

Bill Penney Toyota responded

Thanks for the great review. Cindy Huet Customer Experience Director

December 15, 2016

They were straight to the point! I checked several other places and they did the normal long drawn out game. Dalton Swinney was straight to the point. I told him what i was looking fo More

by 4102wade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dalton Swinney
Dec 15, 2016 -

Bill Penney Toyota responded

Thanks for the great review! Cindy Huet Customer Experience Director

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