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Bill Penney Toyota

Huntsville, AL

3.4
781 Reviews
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4808 University Dr NW

Huntsville, AL

35816

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Showing 781 reviews

May 31, 2023

I visited this dealership on May 27th. I usually do not go car shopping alone but I had the best experience ever. Dalton S. was amazing. I explained to him what I wanted and he delivered. More

by Sherell B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dalton Swinney
May 03, 2023

Wanted to buy a 2023 Tundra. I was offered MSRP + 5000 dollar market adjustment. I will never again buy a vehicle from these crooks. I have purchased 4 new Toyota from them, bu More

by fred.gullatt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hunter Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023

Our Salesperson James Jackson knowledgably answered inquiries, patiently demonstrated the features of the Corolla car model and explained its beneficial warranties. James Jackson's courteous and p More

by rrshrss
Recommend Dealer
Yes
Employees Worked With
James Jackson
February 18, 2023

Jessica Neveau was my service advisor and as I have been there before she quickly summed up what they were going to do with my vehicle. In and out under 40 minutes. Also, Terrence walked me out to the car a More

by fish8037
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Penney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kristopher Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2023

Do not buy from any place that has this name on it, they sale branded title vehicles, list as 1-2 owners knowing that they have 4-5. They use AutoCheck for there benefit because Carfax shows different repor More

by Fortner67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Zack Penney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Domino (paper man)
February 10, 2023

My experiences with the service department has always been a pleasant one. My latest visit required a few trips (order parts) Erin Shields was my service advisor and she went above and beyond to make su More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Shields
February 08, 2023

Beware of the SCAMS they like to pull here. We get back in the office all ready to sign the paperwork my wife signs it assuming it’s correct and “surprise” it’s about $2000 MORE than the price More

by toddandjenmorgan
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Zack Penney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Bill Penney Toyota responded

After reviewing the recording of the transaction, The Finance Director and I feel as if Robert Sledge, the Finance manager followed our process. When the customer came in to finalize the transaction he had their final paperwork . It was a cash transaction and he had added the warranty since most of our customers take advantage of adding it. He discusses the warranty with them and they decide to decline. He prints and hands to them. He immediately realizes he neglected to remove the warranty and has her stop signing so that he can reprint. He took all three copies and placed them in the recycle bin. He reprints and continues with the transaction. The recording doesn't show any papers being presented from the day before as stated in this review. Also, since it is a cash transaction the customer would never write a check or pay any amount other than what they had agreed upon. The only documents presented were bill of sales since there is no contract on a cash deal. We are happy to show this recording to them if they would like to meet with our Finance Director.

Feb 10, 2023 -

toddandjenmorgan responded

And on top of them “following their process” (they are probably trained to slip in fees and hope customers don’t notice) of trying to secretly over charge customers $2000 over the agreed upon price…. They lost the floor mats, refuse to replace them, the window shade doesnt work, The bumper is FALLING OFF , it obviously has been wrecked, but they did not disclose that, and one of the keys doesn’t work, and they have refused to fix either.

January 19, 2023

The service dept are very friendly with quick service. The service people are very up front about cost so there were no surprises. I have loved driving Toyotas because they are very reliable. I will cont More

by Green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Selvidge, Gregory Cooper
January 01, 2023

Worst used car(s) purchase(s) ever! A nightmare from used-car-xxxx. Zero trust. More

by writecatherine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Jeremy Gordon wonderful salesman. Kind. Horrible used car quality. Horrible experience.
December 30, 2022

James Jackson, our salesman, was outstanding and made our first purchase from Bill Penney a great experience. He was very attentive to our requirements, found the exact car we were looking to buy and had it More

by wilsonte2004
Recommend Dealer
Yes
Employees Worked With
James Jackson
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