Bill Penney Toyota

In 25 years of driving i'd never bought a used vehicle. Mr. Gibbs answered all my questions and took away any apprehension I had about making this purchase. My entire experience from the initial vehicle. Mr. Gibbs answered all my questions and took away any apprehension I had about making this purchase. My entire experience from the initial phone call, to the moment I drove up and shook hands until the moment I drove away in my barely used Toyota was a pleasure. Kudos to Jonathon Gibbs and everyone at Bill Penney Toyota. More

I had a great experience with Bill Penney. The customer service was great. They helped me through the hard process of deciding on buying a new car. They also price matched what another dealership offered a service was great. They helped me through the hard process of deciding on buying a new car. They also price matched what another dealership offered as well as gave me everything the other dealership offered as well. Darin Wells was excellent! I traded my Tahoe in and got my new car within an hour. More

I drove from Birmingham, al to pick up the car. The Car was ready for pick up when we arrived. It looked great. Was greeted when arrived and the entire experience was excellent. We appreciated the time t was ready for pick up when we arrived. It looked great. Was greeted when arrived and the entire experience was excellent. We appreciated the time that was taken to explain the various warranty options and we took advantage of those options or our car. Great purchase experience. More

I went to Bill Penney Toyota (BP) on Saturday, June 29th around 10:00AM and left around 8:30PM that night, looking at and driving various Toyotas. I have driven a Camry for over 17 years, but had eliminated around 10:00AM and left around 8:30PM that night, looking at and driving various Toyotas. I have driven a Camry for over 17 years, but had eliminated Toyota for my next car, given visits, reviews, ratings, etc. I guess that changed, first because of the great service from a specific salesman, Mark Dennis who spent an enormous amount of time telling and showing me every car that met the criteria I had established for my next car--and secondly, I thought I was going to just "look at" a Toyota Prius. It was a great car, and I was infatuated with the MPG ratings and the Hybrid engine. I am/was very impressed with Mark's total, detailed knowledge of all the cars, and especially the extra systems like navigation, blue tooth, , etc. I've been looking off and on for 8 months, and have visited numerous dealerships, and Mark is probably the best I dealt with in knowing his product (s)! I had also looked at other car dealerships and had reduced my search to the Accord, Civic, Sonata and Fusion, but the Prius cars that Mark showed me, and let me drive, were "very impressive". Many salesmen may have lost potential sales by not being able to impress me with all the "new technology packages/amenities". I had also expressed an interest, although mildly, about other Hybrids that Toyota might have, but did not think that "any" would meet my criteria. I loved the Prius, and at 50MPG, it was an amazing car, with lots of bells and whistles to make it even more impressive. While I was looking at different models, I noticed a Camry XLE Hybrid under their sales tent. To make my written "experience" shorter, the XLE Hybrid turned out to be "exactly what I was looking for", because it gave me the "Big car" feel, but was rated at 40MPG! I thought to myself, "Was that even possible"? Mark assured me that it was, and that Toyota was conservative in its "fuel MPG ratings". While a little skeptical, I did know that other manufacturer's Hybrid cars were not getting the advertised ratings. So, bottom line, while I loved the Prius and came so close, we bought the XLE Hybrid, a beautiful car, with more room that I would not have had in the Prius, and hopefully close to 40MPG! It has a real "big car" feel to it, and I guess you can say that I'm a very happy Customer! The entire BP staff was great to work with, and I received a very fair price for my new car, and a good price for my 2004 Camry SE trade-in! Mark was a fantastic Sales Rep that I would recommend to 'anyone'. I was also helped by Roberto Diaz and others in the management line. As you can tell, I was there a long time, beyond closing, but everything was taken care of, and noone was rushing me. They took whatever time needed to take care of their Customer, me! Mark was extremely customer oriented, and i can really appreciate that, having worked a lot in the service industry with my dad and even in the military. I am very particular when making a decision of this magnitude, so the BP staff were responsive to my many, many questions and comments. I have been back to BP to get some help and hands-on assistance with my new navigation, blue tooth and other systems, and they took time to help me with that--very much appreciated! You have to take care of your Customers, and Bill Penney did a great job with "this" customer. And, they were able to keep me as a Toyota owner. Last bit of information is that I've made two trips of 90+ miles with my new Camry XLE Hybrid, and I got 38.2 and 45.5 MPG--not bad!! I guess you can say that "I would go back again to BP", especially with this kind of service. Colonel L. More

I love Bill Penney Toyota ~ their customer service is second to none in every department. Wouldn't buy anywhere else and will recommend them to all my friends & family! second to none in every department. Wouldn't buy anywhere else and will recommend them to all my friends & family! More

Why? Because Mark Dennis got me the Exact Tundra I wanted at a good price with Professionalism, Knowledge and Friendliness. Mark also sold my wife a LTD RAV4 while she was waiting on me and she Loves it. at a good price with Professionalism, Knowledge and Friendliness. Mark also sold my wife a LTD RAV4 while she was waiting on me and she Loves it. Why? Because the Service Department with Kris, Keri and the others have gone above and beyond many times on my vehicles with professionalism and courtesy. Especially this past week when I needed my old Tundra serviced and repaired because I had a buyer waiting. More

We went to Bill Penney because we have our other two toyotas serviced there. Matter of fact we bought them there. They are always kind and knowledgable about all the models they carry. I truly wouldn't toyotas serviced there. Matter of fact we bought them there. They are always kind and knowledgable about all the models they carry. I truly wouldn't buy my car from anyone else. Bill Penney takes excellent care of its customers from start to finish. They great sales people and an excellent service department that can handle anything. I was able to get exactly what I wanted down to the purple pinstriping! Thank you thank you thank you!!!! Sincerely, Rhoda and Bill Johnson More

I have bought several cars/SUVs from this dealership and it has always been a great experience. All the way from the salesman,to the title person to the service department I am always treated well and I fee it has always been a great experience. All the way from the salesman,to the title person to the service department I am always treated well and I feel like they are looking after me and my vehicle(s). They answer all my questions and are pleasant about it. I would not go to any other dealer if I am looking for a Toyota. More

After searching on many used cars sites, I thought I finally found the car that was for me on the Toyota online site. When I arrived to the dearlership, Darin Walls approached me and informed me the ve finally found the car that was for me on the Toyota online site. When I arrived to the dearlership, Darin Walls approached me and informed me the vehicle was just sold. Wtih me being very selective when it comes to buying a car can be definitely very difficult. Darin immediately gave me a better option! While test driving the better option Darin was very knowledgeable and personable, he made me feel very confident in the better option and price. Upon making the decision to purchase the vehicle Darin statyed with me until my purchase was complete. He went as far as making arrangements for me to get the car to my house. ABSOLUTELY 5 STAR Service!! Every person I encountered in the dealership was professional and courteous and a pleasure to deal with. I could not be more please with this experience. Pam S. More

I went to this dealership last week to look at a vehicle I had found online. It was a really good deal and the sales rep was extremely nice. There were a few things that were not what I hoped my experience I had found online. It was a really good deal and the sales rep was extremely nice. There were a few things that were not what I hoped my experience would be like but I figured it was because it was later in the day. I got to the dealership at 5:30 (because I live over an hour away) and I met with Jeremy about 5:45. We did not leave the dealership till after 8:00PM. After driving the vehicle and starting on the paperwork it took a long time. We had to wait at least 30 minutes if not more to go meet with the person to finish the final paperwork. The person in the used car part was busy so we were taken over to the new car office and we sat for another 15 minutes. I understand it was after closing but the man almost acted like we were a bother being in his office. I was ready to get back home by the time I was out of there. My sales rep was extremely nice and couldn't ask for better service from him but after it was out of his hands the experience wasn't as great. I felt like we were just shuffled around until someone was able to deal with us and then shove us out the door. I'd work with Jeremy Gordon any day of the week, the other guy I dealt with not so much. More