Bill Penney Toyota

Their Google reviews have a lot of 5 stars but I can’t see how. This was our worst car buying experience and we’ve paid cash for all 6 of our vehicles. Took a total of 5 trips to get the car, JD Turne see how. This was our worst car buying experience and we’ve paid cash for all 6 of our vehicles. Took a total of 5 trips to get the car, JD Turner, the salesman, was not at all helpful and often more worried about other customers than he was us. We were told we could come, do all of the paperwork…it would take about 2 hours, then when the 4Runner arrived, walk out with the keys. The first day, after 2 hours and little progress, we gave them copies of everything they asked for and left (because we have lives.) Day 2: they tell us they need all of the paperwork again and want the title to our trade in (keep in mind, the 4Runner had not yet arrived)…so they won’t process anything because we didn’t bring the physical title (even though they had a copy from the first day)…after we threaten to not buy the car, suddenly, all that does not matter….fast forward to trip 5…pick up day… Pick up day…the car isn’t ready, no all weather floor mats; no door guards; no cup holders; no full tank of gas. Of course, at this point, we curse them up and down…but they pretend it’s our fault for getting mad…despite having paperwork that says we paid for all of these things, they tell us we have to pay again. For the second time, we tell them to take the car back…and suddenly, they don’t need us to pay for everything…actually, pay for everything twice. Stay away, find a more honest dealership. Everyone told us to use someone else…and we should’ve listened. More

First service for new toyota truck, told me that they rotated tire as per first 5000 mile service agreement., after service found brake dust on front tires and not the rear tire, talked to manager but he rotated tire as per first 5000 mile service agreement., after service found brake dust on front tires and not the rear tire, talked to manager but he could not explain to me why they apparently could not do the service correctly. Took to another Toyota dealer and found out that they had not even serviced truck but they requested service payment from Toyota. Second dealer filed a claim against Bill Penny Toyota on my behalf. More

Kevin Diaz did a fantastic job helping me through buying my first car. I managed to get an awesome 2023 Toyota Camry XSE. Will definitely be coming back here if I ever need a new car and have already mentio my first car. I managed to get an awesome 2023 Toyota Camry XSE. Will definitely be coming back here if I ever need a new car and have already mentioned the great deal I got for my car to friends and family. More

James Jackson walked us through all the features of our new Highlander. He is reassuring, knowledgeable & FUN! First new car purchase ever & James helped us have a wonderful experience. We appreciate the w new Highlander. He is reassuring, knowledgeable & FUN! First new car purchase ever & James helped us have a wonderful experience. We appreciate the way he treated us, making us very comfortable. Thank you James & all the folks at Bill Penney Toyota! More

I just bought a car at Bill Penny Toyota Huntsville and i was helped my Juan (Lito) Lugo and he was very helpful and did everything to make sure I could drive away with an awesome deal. I will recommend thi was helped my Juan (Lito) Lugo and he was very helpful and did everything to make sure I could drive away with an awesome deal. I will recommend this dealership because i was treated with respect and was explained everything. More

This was my second purchase from Bill Penney, and was probably the best of the two experiences (the first one was great as well, for the record). Kevin has been working with me for the past 4 months to g probably the best of the two experiences (the first one was great as well, for the record). Kevin has been working with me for the past 4 months to get in one of the new Tundra Platinums and specifically in the windchill pearl. I will always recommend Bill Penney, and if you get the chance, request Kevin Diaz! I appreciate your help man! More

Billy Bell was my salesman and he was excellent. Very attentive to my requirements in a car. He made my buying experience great! I will definitely refer my friends and family! Very attentive to my requirements in a car. He made my buying experience great! I will definitely refer my friends and family! More

Very professional very courteous thank you Conner Grinstead for explaining what you do on each service and the mileage span Grinstead for explaining what you do on each service and the mileage span More

If I could give a zero start I would. I was convince by a sale associate and sales manager to purchase this Camry after doing weeks of research. I placed a $1000 non-fundable out of inven I was convince by a sale associate and sales manager to purchase this Camry after doing weeks of research. I placed a $1000 non-fundable out of inventory deposit on 6/25. The price for the vehicle was fair. My vehicle arrive on 7/18. I traveled from Birmingham to pick up my vehicle. I purchased with cash and drove for one day everything about my very 1st purchase of a BRAND new vehicle has gone down hill. My new car has a noise on the passenger side of the car. I returned to the dealership on 7/19. I was advised to go to Sales Manager by the sales associate that aided with the purchase. The sales manager drove with me to the service department. At the this point I was introduce to Service Director who has no customer service skills nor care for the customer. He told me the tech that could fix the problem was not available. And I needed to schedule a time for repairs. I returned a week from the day of purchase to find the tech was off that day. Parts were order for what was the perceived issue by a different tech. I made arrangement to work remote the next day for the repair. The next day I was provided a dirt loaner with less than 1/4 tank of gas and was told by the Rental coordinator I needed to put gas in the loaner. I was shocked at this request. I left and contacted my sales associate about my displeasure. When I returned, I spoke with the service director and was told that was policy. Later that evening I was told my car was repaired but when I drove it off the lot I returned immediately because it was not repaired. At this point I requested a new loaner and left my car with the hopes the issue would be resolved. On Wednesday morning, I contacted the ASM and suggested a possible diagnosis of the issue. I had discussed the issue with Quality Department Manager at the car manufacturers where I work. Later Wednesday, I was informed by the ASM my car was ready for pick up and the issue was resolved. I stated would pick up the car on Friday or Saturday due to work and distance. When I arrive Saturday, I was met by the customer skill lacking service director who proceeded to tell me "THEY DID NOT KNOW WHAT WAS WRONG AND COULD NOT FIX IT. Then he said a field tech would have to be called. I was livid because you have had my car all week. If you did not know how, what or could not fix it why has the field tech or engineer anyone who knows what they are doing been called. The service director requested I return the loaner and take my car because there was nothing wrong with it. He stated he would be contacting a field tech. I went to discuss with the sales manager who conveniently did not have 5 minutes but you could call me after hours on a Friday to tell why I should buy the car from this dealership. Then I was told by the sales associate I would be priority number one on 8/1. I did not receive a text or phone call or anything until I showed up around 12 noon with a family member who was previous employee. My family went direct to the New Car sales manager who told me give him an opportunity to rectify this bad experience. The new car sales manager was a man of his word. He was the first person I encounter that cared I was upset. He understood. He made sure a case was created so the field agent can maybe figure out the issue. He returned phone calls. He explained the process and step to get a resolution for the problem with my new car. As for all the others I have encounter I have no trust in any of them. The excitement of purchasing my new camry is gone. At one point the service director thought it was funny because I was upset and was observed laughing. I am still waiting on that phone call. Also when reviewing these reviews I noted mine was not listed. More

They are the first dealership that has actually been able to work with my credit without a huge down payment. They went out of their way to make sure I got approved and was happy with the car I got. Could no to work with my credit without a huge down payment. They went out of their way to make sure I got approved and was happy with the car I got. Could not be happier with my 15 Cruz and with their service! Robert Pears and the guys there are awesome!! More