Bill Penney Toyota

I have been buying cars for more than 40 years, and Bill Penney Toyota is the best dealership I've dealt with; in fact, this is the second Prius I've purchased from them. Salesman Jim Kilgore was knowledge Penney Toyota is the best dealership I've dealt with; in fact, this is the second Prius I've purchased from them. Salesman Jim Kilgore was knowledgeable and helpful, Business Manager Drew Huber was efficient and friendly, and Greg Garrison was masterful in delivering our new car. Greg ensured we knew the new Prius' features fully before we left the lot. And finally, Sales Manager Brent Ferdinand ensured we got the best deal possible and that we were very satisfied with the purchase; he was exceptionally professional, efficient, and a genuinely fun guy to work with. Brent made us feel like we were his only customers while juggling many other issues simultaneously that a sales manager has to attend to. He listened carefully, engaged fully and quickly, and met our needs completely. This buying experience was even better than our previous purchase, which was also excellent. I would not hesitate to recommend Bill Penney Toyota to friends and family (and have again and again). While purchasing the car, we even had a nice showroom chat with General Sales Manager Tom Gilland and General Manager Zack Penney; Zack even demonstrated removing and attaching a Prius wheel cover for me. How often do you even see the GM at a car dealership, let alone have a street-level chat? Yet every time we visit Bill Penney Toyota, there he and the other top managers are, on the sales floor, working with staff and customers – an awesome team! More

We recently purchased a new 2012 Highlander Limited from Bill Penney Toyota and had the service department install mud flaps and a tow bar after the purchase so we got to experience both the sales and servi Bill Penney Toyota and had the service department install mud flaps and a tow bar after the purchase so we got to experience both the sales and service side of the dealership. We were extremely pleased with both. Everyone was very courteous and helpful, the price was great, and we got a very fair deal for our trade-in. It was a great experience. More

Was quick to resolve the issue with my truck. Got Toyota to help pay for the repair even though my truck was 20K miles out of warranty. to help pay for the repair even though my truck was 20K miles out of warranty. More

Initially, I was apprehensive with buying from Bill Penney Toyota since I was set on buying a 2013 Ford Fusion Hybrid. I figured I go and take a look at the 2012 Toyota Camry Hybrid and was glad that Penney Toyota since I was set on buying a 2013 Ford Fusion Hybrid. I figured I go and take a look at the 2012 Toyota Camry Hybrid and was glad that I did. It is a very well put together car and Al Paris, my initial salesman, was helpful, friendly, and courteous. On my return trip after deciding to buy the car, Al passed me off to Matt Neustadter, a fairly new salesman, because he was more knowledgeable about the hybrid vehicles. Matt is a great salesman. He explained various things one would otherwise miss and was very patient with all the questions I had. Overall I recommend Bill Penney Toyota dealership and both salesmen, Al Paris and Matt Neustadter. More

My experience at Bill Penney Toyota was phenomenal. I was apprehensive about going to a dealership to buy a car because I had heard stories from friends and family about bad experiences they had had at other apprehensive about going to a dealership to buy a car because I had heard stories from friends and family about bad experiences they had had at other dealerships in the past, so the warm, friendly atmosphere that I found had Bill Penney FAR exceeded my expectations. Sean was very pleasant to work with, and while I ultimately walked away with a higher priced vehicle that I had gone in looking for, I never felt pressured to make a purchase. Rather Sean asked me lots of questions about what I was looking for in a car, particularly about my pricing options, and managed to find me the perfect car for me, and worked with me to insure that I would have a payment I could afford. I would recommend Bill Penney Toyota to anyone who is looking to buy a car! More

We give Bill Penney Toyota a "thumbs up" ... Happy to recommend them to anyone looking to purchase a vehicle. Loved the fact that we were never pressured to make a "quick" decision...Mar up" ... Happy to recommend them to anyone looking to purchase a vehicle. Loved the fact that we were never pressured to make a "quick" decision...Marlon and Roberto (two really nice fellows, by the way) met every question and concern and were able to find the right car for us. We couldn't be more pleased with our experience. More

Ramsee Miller and Brent Ferdinand exceeded my buying expectations. I did not expect to have this level of service, and it is evident that Bill Penny Toyota is focusing on excellent training and custome expectations. I did not expect to have this level of service, and it is evident that Bill Penny Toyota is focusing on excellent training and customer sevice skills. The first visit to begin the sales process was a late night visit as Bill Penny was closing and most employees were pulling out of the lot. Ramsee went out of his way to stay late, introduce himself, and ask about our interest specifics. Due to ongoing contact and follow up, we decided on the best fit for us relative to mileage and overall performance for a new car. In addition, Brent Ferdinand, the Sales Manager, continued the follow up with a high level of detail and individual service. He was extremely professional, courteous, friendly,and service oriented. At no time did we feel pressured or uncomfortable. We had shopped other dealers and there was no comparison. Michael, the Used Car Department Manager, and the Finance Manager were also extremely helpful. This was by far the best buying experience we have had with a new car purchase. The Hybrid Camry has also been an excellent choice, and we are very pleased with the car. Thanks Bill Penny Toyota employees and management. Chuck and Sherree Clark More

Handled transaction for used car over the internet and phone. Handled professionally and promptly. No suprises. Good service. Car was in good shape. Would definitely repeat business. phone. Handled professionally and promptly. No suprises. Good service. Car was in good shape. Would definitely repeat business. More

Only one aspect of the transaction was not perfect and that is that it took three hours to pay for the car after the deal had been confirmed with a deposit. The people are friendly and knowlegable about that is that it took three hours to pay for the car after the deal had been confirmed with a deposit. The people are friendly and knowlegable about their product. I was pleased with the price and highly recommend Bill Penney. More