Bill Penney Toyota

Necole provided excellent service when I rented my car. She is always very professional. Thank you for having great employees. The service manager also assisted with my rental. Very nice guy. She is always very professional. Thank you for having great employees. The service manager also assisted with my rental. Very nice guy. More

I bought a Scion tC from a Birmingham, Alabama, Toyota dealership two years ago. (My local dealership didn't have a used tC with all the features I wanted.) Since I live in Huntsville, I decided to give B dealership two years ago. (My local dealership didn't have a used tC with all the features I wanted.) Since I live in Huntsville, I decided to give Bill Penny's service department a shot. A few weeks after buying my car, before I ever even needed an oil change, I noticed a strange noise coming from the front passenger side. It sounded like metal-on-metal. Bill Penny's service representatives had to keep my car overnight to find the cause. They drove my car around town trying to replicate the noise, took my car to PIECES trying to find the cause, and finally discovered a bent piece of metal rubbing up against the frame. They fixed it, reassembled my car and told me that the problem was obviously the remanent of a collision. I was appalled. The dealer in Birmingham swore it had never been wrecked! When I told the service representative that, he tore up my bill and printed a new one for less than $100, and told me he was so sorry that I had been (accidentally) misled by another Toyota dealer. Yes, it's nice to be presented with a much lower bill, but what impressed me was how dogged the technicians were -- they wouldn't give up until they found and fixed the problem. My service representative called me several times to update me on the progress, and genuinely cared about my experience with Bill Penny. I've been taking my Scion there ever since. I took it by today because the "check engine" light came and I have a business trip tomorrow. The representatives there know me by name when I come in, and are always polite and helpful, and the technicians are talented and fast. I absolutely cannot say enough nice things about this dealership! They exemplify excellent customer service. :-) More

I give this dealership and their employees I worked with a rating of 5. Bob Fitzgerald, the salesman, was extremely knowledgeable about the vehicle I was looking to buy. He explained all the details about a rating of 5. Bob Fitzgerald, the salesman, was extremely knowledgeable about the vehicle I was looking to buy. He explained all the details about the car, both on the lot while we were looking at it and while I drove the vehicle. He presented the pricing of the vehicle and it was a very good competitive price. (Competitive because I had heard the pricing from two different dealerships in the area). I told him I had to 'sleep' on his offer before I would reject/accept. The sales manager, Brent Ferdinand, then came by and we discussed the offer. Again, my same response. No pressure was applied by either sales person. Within 4 hours I was back at this dealer completing the purchase transaction. I could not have been any happier than I was when we concluded the purchase. It was a pleasure doing business with Bill Penney Toyota and their sales staff. Ed Gerheauser More

The sales experience was the best I have had in twenty years. Salesman's product knowledge was excellent; he was courteous and dilligent in his attempt to get me into the car I wanted. His attention to my years. Salesman's product knowledge was excellent; he was courteous and dilligent in his attempt to get me into the car I wanted. His attention to my needs (customer service)highlighted the experience. I didn't feel like I was being herded through the process. I will definitely buy from Kevin and Bill Penney Toyota again. Thanks for the great experience. More

I have been looking for a Used Certified Toyota Avalon for some time. I found the one that I purchased by an internet search. My son, who is a sales rep. happened to be in Huntsville the next day, so h for some time. I found the one that I purchased by an internet search. My son, who is a sales rep. happened to be in Huntsville the next day, so he went by to check on the 2010 Avalon that I was interested in. He first met with Zack Penney, then Ray Laudermilt, he took a test drive in the Avalon, then called me to let me know that he thought I might like it. Between me, my son and the saleman we agreed on a price, then my son left a deposit and we returned four days later to pick it up. All in all a very good experience dealing with both Ray Laudermilt and Zack Penney. More

I HAVE PURCHASED SEVERAL VEHICLES OVER THE YEARS AND NEEDLESS TO SAY I WISH NOW THAT THEY ALL WERE FROM THIS DEALERSHIP. THEY ARE FRIENDLY, COURTEOUS, KNOWLEDGEABLE, AND AT LEAST TO THIS POINT VERY HONE NEEDLESS TO SAY I WISH NOW THAT THEY ALL WERE FROM THIS DEALERSHIP. THEY ARE FRIENDLY, COURTEOUS, KNOWLEDGEABLE, AND AT LEAST TO THIS POINT VERY HONEST I BELIEVE. THEY ARE NOT PUSHY AND TRY TO HELP FIND EXCATLY WHAT I WANT IN THE PRICE RANGE THAT I WANTED. WHEN I TOLD THE SALESMAN (OWEN COX) THAT I WANTED A CRIMSON COLOR HE NEVER TRIED TO SELL ME A GREEN ONE. THIS MAY NOT MEAN MUCH TO ANYONE ELSE BUT TO ME IT IS MY MONEY THAT I AM SPENDING AND I JUST WANT WHAT I WANT. I WOULD HAVE EVEN COME BACK LATER HAD THEY NOT HAD WHAT I (MY WIFE LOVED) WANTED. THANKS AGAIN BILL PENNY TOYOTA. I WILL BE BACK. JOHN DAVID KARR.. More

We were looking for a new SUV style vehicle to replace our 2001 Mazda Tribute with one that provided a third row seating that was good on fuel, with good acceleration and at a great price. The 2012 Highl our 2001 Mazda Tribute with one that provided a third row seating that was good on fuel, with good acceleration and at a great price. The 2012 Highlander fit the bill perfect. Great value and quality is top of the line. Hard to beat the combination of features, quality of build, price and mpg that the Highlander provides. Dealership pesonnel were very helpful and made use feel welcomed in there home. Overall great experience and met all expectations. More

The sales associate was "on top of things" when interest my was sparked to purchase another Toyota. After the credit check, it seemed to diminish. He did not return call or answ things" when interest my was sparked to purchase another Toyota. After the credit check, it seemed to diminish. He did not return call or answer e-mail. Cindy, AWESOME PERSON, called to follow up and set an appointment for the very next day! I met with my sales associate, who demonstrated a little more interest than before. Finance Dept. was GREAT! The car was cleaned up nicely. The young man that went over the manuals,and explained where to locate info was GREAT! A lingering question still has not been addressed, "Where are the car mats? A new car should have car mats in them." It has been since April 28. How long does it take? I do love my Corolla, as I did my previous one- bought from Bill Penny Toyota. More

Nolan Ryan was my salesman. He was very friendly and professional. I had just totaled a 2010 Camry and was pretty upset. He walked me through the steps of my new car purchase and explained everything professional. I had just totaled a 2010 Camry and was pretty upset. He walked me through the steps of my new car purchase and explained everything to me. I feel like he got me a good deal, and I am really enjoying my 2012 Camry. He even returned my rental car for me! I would also like to thank Bill Penney's finance manager. I'm sorry I don't remember his name, but he was great as well. I would definately recommend this dealership. Fellow soldiers: they are pro military! More

I would like to give a GREAT BIG SHOUT OUT TO RAMSEE for a Job Well done. My husband and I came into Bill Penney already knowing what we wanted and how much we wanted to pay for a car. Mr. Miller came out a a Job Well done. My husband and I came into Bill Penney already knowing what we wanted and how much we wanted to pay for a car. Mr. Miller came out and just blow our mind on how much knowledge he new about the 2012 Limited Avalon and it was GREAT, and that made our buying experience so easy. Somethings we talked about, I guest I wasn't about to get, but; for the most of it I am happy with my NEW BLIZZARD WHITE 2012 LIMITED AVALON. Thanks Ramsee keep up the good work. MY GOD CONTINUE TO BLESS YOU :) More