18 days ago I bought a used car at Bill Rapp. Let me start with the clincher: In reviewing paperwork I just got in the mail I find that my 7 year extended service agreement that I paid $1,490 for actually has 17 months already EXPIRED. This is NOT how the service was presented. The rust proofing and Zurich Shield were NOT specified as being 5 year, which left the implication that they were 7 year since that was the only term mentioned at sale. In addition, no one there was able to answer some questions I had about the car itself; the rep did not return my calls once the sale was complete; and my car, which I've had a whole 18 days, is already scheduled for service because the passenger airbag warning light is staying on. I am not happy.
I have purchased many cars at Bill Rapp over the years. The sales people and the service people go out of their way to find you the exact vehicle you want and, once you have it, the service is excellent.
Every step of the process of getting my truck was outstanding. I have been dealing with Bill Rapp Subaru with phenomenal service & help from Dorian, Zach, Rich, Andy & all. It is unfortunate that I will have to wait for further assistance on the side of Subaru, but the transition to getting my new truck was great! Thank you so much Pam, Dan, Gary & especially Joe for everything!
I originally had trouble with communication here, and had decided to leave a negative review. In addition to my review, I contacted Bill Rapp Superstore to describe the issues I was having getting a deal done. Within hours, their director was on the phone with me and fully motivated to ensure I was taken care of — even after I had disclosed the fact I had already purchased elsewhere. They went way above and beyond, and my next visit to the store was to pick up the truck I had originally wanted and a smile ear to ear. The extent that they went to make me happy far exceeded what I thought was even possible. I'm glad to see that they value their customer satisfaction that much. 5 stars all the way.
I loved my first Legacy, so when the dealer told me they had great lease deals going on, I really wasn’t in the market for a new car. But I thought it wouldn’t hurt to take a look. That’s when I fell in love with the 2018 Legacy. Bill Scoville made the whole process pain free. The dealership didn’t have a Legacy in the color I wanted. So Bill located one and kept me informed on the status and shipment of my new car. It was so worth the wait! I LOVE my new Legacy and will refer my family and friends to Bill.
This is the 2nd time and last time I bring my vehicle here for service. Kimberly the service consultant was rude and has basically called me a liar now twice. Why would you want to deal with a dealership that doesn't understand or care to make their customers happy. I will take my business elsewhere, perhaps worth driving to Burdick p, where they understand customer loyalty