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Bill Utter Ford
Denton, TX
4,280 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,280 reviews
March 09, 2020
Awesome service. Was in and out in now time for my Oil change, fluid top off, and tire change. I was a walk in ad was finished in 45min. change, fluid top off, and tire change. I was a walk in ad was finished in 45min. More
by Chris
Verified Customer
March 09, 2020
I've had better Service on the vehicle was fine, this is the second time though that I've seen my vehicle moved out of the bay, assuming there was work being done els Service on the vehicle was fine, this is the second time though that I've seen my vehicle moved out of the bay, assuming there was work being done elsewhere, only to wander to the restroom and see it sitting outside in the front complete and only after I said something did they get the paperwork and get me out. More
by FUZZYFOWLER
Employees Worked With
March 07, 2020
Miscommunication - on the fence about recommendations Experienced communication issues that did not leave us with a great experience. We were advised at a previous service that repairs were needed on the Experienced communication issues that did not leave us with a great experience. We were advised at a previous service that repairs were needed on the rear suspension. Work was authorized and completed as expected - we were also advised that new tires were recommended and an alignment was needed after the tires were installed and would be included as part of the suspension repair. I let the Service Manager know that I was electing to purchase the tires at our regular tire shop and would be back for the alignment. We had the tires replaced at our usual tire shop - and took the Ford in for alignment and were advised that since we bought the tires elsewhere, the inclusion of the cost for alignment would not be honored. Never heard that when we were working thru the process and we were disappointed with the end result. Clearer communication would be appreciated. More
by kevin.bast
Employees Worked With
Name not identified
March 06, 2020
Excellent buying experience One of the best car purchasing experiences I've had. The salesperson was very knowledgable about the truck as well as what we wanted to do with it. One of the best car purchasing experiences I've had. The salesperson was very knowledgable about the truck as well as what we wanted to do with it. No pressure, just a great deal. More
by Roger
Employees Worked With
March 06, 2020
Mr. Patrick Jenkins was prompt with his answers to my questions, concerns and changes that I made in regard to the vehicle that purchased. Everyone at Bill Utter Ford is very customer oriented. I had off questions, concerns and changes that I made in regard to the vehicle that purchased. Everyone at Bill Utter Ford is very customer oriented. I had offers for popcorn, coffee, water. Any employee walking by spoke and Dakota introduced himself and advised me of his aftermarket options that I am interested in. I enjoyed my experience at Bill Utter Ford. More
by tcoxsey
Employees Worked With
Patrick Jenkins, Chase Bain, Mike Lewis
March 06, 2020
Great experience! Doyle Chaffin was wonderful! I had what I wanted in mind and he worked very hard to find exactly what I wanted. He did a great job going over features Doyle Chaffin was wonderful! I had what I wanted in mind and he worked very hard to find exactly what I wanted. He did a great job going over features in my truck so that I was aware of things. My husband and I have worked with Doyle on a number of purchases and he always makes sure to meet our needs. Denise has had wonderful communication with me in regards to scheduling things that need to be done (bed liner being sprayed, leather seats being put in). More
by patsi.cassidy
March 05, 2020
Vehicle was taken care of in a timely manner and also liked that they had recommended a few things to get done but didn’t pressure you into buying it. liked that they had recommended a few things to get done but didn’t pressure you into buying it. More
by SESMITH05
Employees Worked With
John Witt
March 05, 2020
Excellent visit. From previous experience, my wife knew that she would receive excellent treatment at BUF so she was not hesitant at all to go solo for an update issue From previous experience, my wife knew that she would receive excellent treatment at BUF so she was not hesitant at all to go solo for an update issue she was having with her Expedition. She came hope just bubbling about her experience from the service writer to the receptionist to the shuttle driver. Always have and always will trust BUF to provide outstanding customer service. Thanks, guys and gals. More
by ray778284
Employees Worked With
Carina Thompson
March 05, 2020
No professionals Here. My truck was towed to the dealership on Thursday and repaired on Monday in less than an hour. They were too busy to talk to me ...so I sent my grandso My truck was towed to the dealership on Thursday and repaired on Monday in less than an hour. They were too busy to talk to me ...so I sent my grandson who could get the attention of a flirtatious girl!!! Her assessment to that point was to drive the truck twice on the highway to see if it would “do it again.” More
by JUSTUSBURCH
Employees Worked With
Corine
