Bill Utter Ford

Was a Great visit!!!!!! Love the new waiting area, we had no appointment because they were booked so a little over an hour for the works was not bad. Can not remember who hel Love the new waiting area, we had no appointment because they were booked so a little over an hour for the works was not bad. Can not remember who helped me in service, but they were great. Saw our Salesman while at this visit and he was GREAT as always. More

I was impressed with the quick service. However, your I was impressed with the quick service. However, your team needs some training in regards to what kind of Cabin air filters are on the market. I w I was impressed with the quick service. However, your team needs some training in regards to what kind of Cabin air filters are on the market. I work for OREILLY Auto parts. We sell a filter that is charcoal to eliminate odors. She came out and showed me a filter that black. My dirty. The media material is charcoal colored. Hope this helps. More

Incredibly poor experience, from start to finish. I saw the negative reviews prior to dropping off my car and was warned. Shame on me. Poor communication from the sales rep - I was having to call for a pr the negative reviews prior to dropping off my car and was warned. Shame on me. Poor communication from the sales rep - I was having to call for a promised follow up. Upon retrieving my vehicle, a significant amount of gas was used and not was not replenished (per their policy). Actual mileage used was significantly greater than what was recorded on my report. Where did they go?????? The inside of my car (diver door) had a grease mark, which I cleaned prior to driving off. Not only would I NOT use Bill Utter Ford for service again, I plan on purchasing a new Ford in the next few months, which will not be at this dealership. The list below didn't include the name of my rep. John Witt was the person who returned my call when I asked that a manager call me. Please note they had another rep called, not a manager. They just don't care. More

Wonderful service, Baily Appling was a great to work with she made everything easy and enjoyable. I would reccomend ford to friends and to family she made everything easy and enjoyable. I would reccomend ford to friends and to family More

Fast and easy service. Everything was taken care of as I requested. Great price and my car runs more efficiently. Family friendly staff. Loved it. requested. Great price and my car runs more efficiently. Family friendly staff. Loved it. More

Only place that’s touched my ford as I bought it there and bought the service plan! Overall not a bad place just not the best! Service is slow! Repeatedly asked them to wash and vac my car when I come in and bought the service plan! Overall not a bad place just not the best! Service is slow! Repeatedly asked them to wash and vac my car when I come in for service but never do! So I stoped asking!! Seem to never be able to have the same service adviser as they constantly seem to move personnel around or leave it seems! Just overall feel this dealership could be managed better! If another ford dealership opens closer to my home I would not hesitate to try it that’s for sure! More

Engine high temp and level alarms After a temporary fix and adding some water to the engine cooling system, I Was just able to make it to Bill Utter service department with high temp a After a temporary fix and adding some water to the engine cooling system, I Was just able to make it to Bill Utter service department with high temp and coolant level alarms. Both alarms due to a coolant hose clamp failure allowing the a hose to slip off from the oil cooler and draining the engine cooling system. Brandon suggested checking the engine alarms, both to determine the problem and ascertain if any internal engine damage had occurred. After making sure the engine was indeed OK, suggested a total cooling system flush and testing the engine for any signs of additional issues. As he said, wanted to make sure the truck was all fixed, ready for safe and reliable use on the road Great service.. More

Excellent service on the purchase of our used Ram 1500. Daniel understood what we needed and provided exactly that. He didn’t try to sell us something that we didn’t need. It was a pleasure dealing with hi Daniel understood what we needed and provided exactly that. He didn’t try to sell us something that we didn’t need. It was a pleasure dealing with him. If we ever decide to buy a Ford, we’ll definitely be back. More

The best advice I can give here is to promote Cornia to Dealership Manager. The Ford 10 speed tranny is problematic. It is not a good piece of equipment. When it acts up (and it will), you need someone Dealership Manager. The Ford 10 speed tranny is problematic. It is not a good piece of equipment. When it acts up (and it will), you need someone who understands their job is customer service and not troubleshooting. She was attentive, understanding and executed the project quickly. I can’t say enough good things. Considering that the last 3-4 times I’ve been there, the customer service was less than stellar, it’s nice to have someone in Service who understands. More

service center The service has a nice waiting area and the personnel are very friendly. In the process of my service they let me known what has been done and any oth The service has a nice waiting area and the personnel are very friendly. In the process of my service they let me known what has been done and any other problems that was found. More