Bill Utter Ford

Slightly disappointed The advisors are always friendly but I was somewhat disappointed the last two visits. #1 the last two visits I’ve waited for two hours before service The advisors are always friendly but I was somewhat disappointed the last two visits. #1 the last two visits I’ve waited for two hours before service was complete. And in that two hours, it takes at least 15 minutes for the paperwork to transfer from the tech to the cashier. My vehicle “sits” in the “completed” lane waiting on the documentation. Last visit was oil change and tire rotation. This visit it was tranny service, oil change and tire rotation. That being said, my second concern is I asked to have the tires balanced with the tire rotation. The balancing was not done. However I was given a coupon (good through July 15) for my inconvenience. I purchased this vehicle from this dealership in 2016. I have had it serviced here every time with the exception of twice, as I was out of town when I needed an oil change. I have 95k miles on this vehicle but given the wait times for a simple oil change and miscommunication between the advisor(s) and technicians, I am probably going elsewhere for service. If I ever buy another Ford, most likely it won’t be from this dealership. I don’t have the time or patience any longer. It’s been a pretty good ride with the exception of a few hiccups and expensive service, but I can get service at a closer dealership or elsewhere where it’s cheaper. This is a difficult decision as the people are so friendly. That said, I must seriously consider the change. More

A different, but great experience I was very impressed with the service department at Bill Utter Ford. I was shocked when they called every afternoon to give me an update on my car. I was very impressed with the service department at Bill Utter Ford. I was shocked when they called every afternoon to give me an update on my car. I had a very unusual problem with my horn honking Inadvertently. The first afternoon the service man in charge of my car, Johnny, called me and told me that they had driven my car and had experienced the same problem. They were able to detect the problem and fix it. I feared the worst and received the best. I knew it was an usual problem but they got to the bottom of it and fixed it completely More

Ivan is great! Ivan Barrios made this my best car purchase process EVER! No pressure. He even came in on his day off to make sure my purchase went as agreed. (His Ivan Barrios made this my best car purchase process EVER! No pressure. He even came in on his day off to make sure my purchase went as agreed. (His name needs to be added to employee list in review form.) More

Service needed I needed my headlights looked at and my 60k service completed. It turns out I needed an oil change as well. So I took the car in thinking I would be a I needed my headlights looked at and my 60k service completed. It turns out I needed an oil change as well. So I took the car in thinking I would be about an hour. Turns out there was an issue with my head lights that would take longer. So I was quickly put in a rental and sent on my way. Later that day I was notified that my car was ready. So what was supposed to take maybe a day or two was less than that. And because I bought the car from them, my first oil changed was free! And everyone I dealt with was friendly and accommodating. I will definitely be taking my car back there for service. Thank You! More

Another outstanding service app’t Brought vehicle in on a recall notice as well as oil change and had them check on two other issues. Everything was thoroughly done per usual. Danny Brought vehicle in on a recall notice as well as oil change and had them check on two other issues. Everything was thoroughly done per usual. Danny Morris does a great job. Also extended the warranty. More

Quick oil change Took my car in Saturday at 2:15 for oil change and tire rotation. Car was finished by 2:45. Great Service. I highly Recommend. Took my car in Saturday at 2:15 for oil change and tire rotation. Car was finished by 2:45. Great Service. I highly Recommend. More

Carrie in service was great and very helpful in service depy Carrie was a great help in scheduling the service appointment. She also made my my doctor's appointment on time with the delivery and pickup of myself Carrie was a great help in scheduling the service appointment. She also made my my doctor's appointment on time with the delivery and pickup of myself with the help of the courtesy can. When the time is needs for service I will be there again. Thanks More

Service Fast friendly service. The service technician is always so knowledgeable. Explains everything they are doing. They do not try and over sell you. Nice Fast friendly service. The service technician is always so knowledgeable. Explains everything they are doing. They do not try and over sell you. Nice clean waiting area. More

Fast and painless It was a great experience. They got me in and out swiftly, which was the best part. The cost was better than any other I could find. And, the price th It was a great experience. They got me in and out swiftly, which was the best part. The cost was better than any other I could find. And, the price they gave me was the same when I got to the finance office. Superb !!! More

Easiest purchase I have made I was looking to buy a car for my youngest daughter and our salesman Quincy Alonzo made the experience easy and pretty much hassle free. I was looking to buy a car for my youngest daughter and our salesman Quincy Alonzo made the experience easy and pretty much hassle free. More