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Bill Utter Ford
Denton, TX
4,346 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 4,346 reviews
May 27, 2019
Slow Oil Change I made an appointment for to have my oil changed and was told it would take about an hour but took nearly two, most of which was the dealership gettin I made an appointment for to have my oil changed and was told it would take about an hour but took nearly two, most of which was the dealership getting their paperwork in order. After my truck had been down off the lift for 30 minutes I asked what the status was and was told "It's not in the system". After an hour I got the same response. No one offered to track down the paperwork for find out what the problem was. My service agent, who I didn't meet when I brought the truck in, finally brought the paperwork up and apologized for the wait saying "sorry I was busy". If they want to earn my service business they didn't make much of an effort. Poor customer service. More
by mgg
Verified CustomerEmployees Worked With
Regina McGinn
May 27, 2019
Great team that takes care of customers This is the 3rd truck that I have bought from Bill Utter Ford and the experience is the same every time. I looked at the truck online and emailed Mich This is the 3rd truck that I have bought from Bill Utter Ford and the experience is the same every time. I looked at the truck online and emailed Michael Rodriquez to work out some details. Went up to have them look at my trade when I did the test drive. They got me the price and payments I wanted with no back and forth or arguing. Very low pressure and the team is great. They do a great job of getting you what you want. More
by sfckingjg
Employees Worked With
Other Employees :
Tom McGarvey, Denise Wolfe, Kenneth Carter, MIKE RODRIQUEZ
May 25, 2019
Great Experience I had a great experience buying my first vehicle here. They were friendly and were not trying to push or influence me into buying a particular vehicle I had a great experience buying my first vehicle here. They were friendly and were not trying to push or influence me into buying a particular vehicle. I would definitely deal with this dealership again in the future. More
by Jongillosu
Employees Worked With
Denise Wolfe, Mike Lewis, Cory Cuellar
May 25, 2019
Worthless overpriced, not helpful Cassandra? Was my service agent, worthless, didn’t / couldn’t answer any questions. I WAS IN FOR A RECALL ITEM, LEFT WITH A $400 bill. Asked for defec Cassandra? Was my service agent, worthless, didn’t / couldn’t answer any questions. I WAS IN FOR A RECALL ITEM, LEFT WITH A $400 bill. Asked for defective parts AND NO ANSWERS. ASKEDFOR MAN, EVEN WORSE, WILL NOT BE BACK More
by flyer3535
Employees Worked With
Other Employees :
Greg Hall, Regina McGinn, Dillon Love, Don Swift, John Witt
May 24, 2019
customer service Eddie and John are two of the best customer service guys I have encountered. Also they are very knowledgeable about what they do. I would be proud to Eddie and John are two of the best customer service guys I have encountered. Also they are very knowledgeable about what they do. I would be proud to have them work for me if I were in business. More
by jwayneflowers
May 24, 2019
Oil Change and Tire Rotation The service manager was helpful and let me know that there was a special for the work. Service bay was clean and even mopped. Work was was done in abo The service manager was helpful and let me know that there was a special for the work. Service bay was clean and even mopped. Work was was done in about and hour as a walk-in. Had to retrieve my wheel lock as they had forgotten to put back in the truck. Overall excellent experience More
by pkjohn1
Employees Worked With
Regina McGinn
May 24, 2019
Very professional people to deal with. Wasn’t by any means pushed to buy ANYTHING. They are there to help not force you to make a purchase. a real pleasure to do business with. I traveled o Wasn’t by any means pushed to buy ANYTHING. They are there to help not force you to make a purchase. a real pleasure to do business with. I traveled over 200 miles to go there and would do it again in a heartbeat. Highly recommended More
by ctyler_2005
May 24, 2019
Oil change We made an appointment for 10:30 am and the truck did not even go in for device until 11:30 am. What’s the point of making an appointment? We made an appointment for 10:30 am and the truck did not even go in for device until 11:30 am. What’s the point of making an appointment? More
by JPOINTS42
Employees Worked With
May 23, 2019
Excellent! I called Eddie Church about a battery check because my vehicle had been slow-to-start that day. He said he'd check it for me on the drive when I came I called Eddie Church about a battery check because my vehicle had been slow-to-start that day. He said he'd check it for me on the drive when I came in. I told him I'd be there in thirty minutes. Thirty minutes later, Eddie met me on the drive as soon as I pulled in. A quick battery check concluded that I was dead in the water. He pulled me straight back, installed a new battery and had me back on the road in under an hour!!! Thanks, Eddie! You're the best! It happens to be like this every single time I come in. That's why I don't go anywhere else! More
by camarie.williams
Employees Worked With
May 23, 2019
Quick, easy, no messing around, no tricks. Thanks for everything, my family and i have been buying vehicles from here for years and will continue to do so. Thanks for everything, my family and i have been buying vehicles from here for years and will continue to do so. More
by jerkynumber7
