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Bill Utter Ford
Denton, TX
4,346 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 4,346 reviews
May 22, 2019
Greeted me promptly. I was greeted promptly and friendly. Everyone was friendly that I came in contact with. I like using Bill utter Ford because it is close to my home an I was greeted promptly and friendly. Everyone was friendly that I came in contact with. I like using Bill utter Ford because it is close to my home and y’all are better service than where I got my car at Lewisville ford More
by jody_755
Verified CustomerEmployees Worked With
Regina McGinn
May 22, 2019
It's always been a nice experience at Bill Utter in Denton The staff and facilities there are awesome. I always feel relaxed at that place. It's a very clean, comfortable, relaxed and professional environmen The staff and facilities there are awesome. I always feel relaxed at that place. It's a very clean, comfortable, relaxed and professional environment there. Special thanks to Dillon from the last time I was there. Steve More
by Steve DFW TX
Employees Worked With
Dillon Love
May 22, 2019
Ivan Barrios did a great job. Ivan Barrios did an excellent job and went above and beyond to make the sale a good experience. I will buy vehicles in the future from him. Ivan Barrios did an excellent job and went above and beyond to make the sale a good experience. I will buy vehicles in the future from him. More
by ault08
Employees Worked With
Ivan barrios, Bill Hesters
May 22, 2019
Easy to Deal With Very pleased to feel no pressure in buying a car. My brother has bought cars from Bill Utter for years. So even though I live in Austin, I decided t Very pleased to feel no pressure in buying a car. My brother has bought cars from Bill Utter for years. So even though I live in Austin, I decided to visit this dealership and drove away in a new car. I appreciate the time that the salesman spent too in showing me all the new gadgets and getting everything setup for me. The financing was a breeze too! More
by dchope44
Employees Worked With
Bill Hesters, Jim Houghton, Mike Lewis
May 21, 2019
Always the best service Had a transmission issue and needed to get my Explorer looked at. Called and had an appointment for the next day. We were well taken care of during t Had a transmission issue and needed to get my Explorer looked at. Called and had an appointment for the next day. We were well taken care of during the time it took to get the part ordered. Whoever found the problem and did the work, did a great job. My car drives like new again. Thanks to Greg and Steve too for the great customer service. More
by TIFFANYNICOLESMITH
Employees Worked With
Greg Hall
May 21, 2019
Excellent service John Witt does a great job. Great service and very fast to complete the job. They go far above what is to be expected. service John Witt does a great job. Great service and very fast to complete the job. They go far above what is to be expected. More
by louden13
Employees Worked With
John Witt
May 21, 2019
Really misleading each time I have recently moved to the area, with that comes a common thread of reviews. So I look up Bill Utter Ford and find they have some decent reviews. I have recently moved to the area, with that comes a common thread of reviews. So I look up Bill Utter Ford and find they have some decent reviews. I make an apportionment for 8 am. My truck is never even looked at until the next day maybe mid morning, I am without the truck for three days for new shocks. I call and am told I will be called with updates throughout the visit, which happen 50% of the time. I go without a loaner car for three days which is ridiculous. I am in sales, no car, no sales. So I lost time on sales for my family, a supposed appointment time which is a complete waste of time and very misleading and has never been kept, and also just the organization and ability to follow up and follow through with paying customers is sub par for such a business. They need to honor appointment times, follow up calls, and also peoples time. I would have expected a 10% or more discount for having to wait so long on a typical fix, did I get even a notion of that no, a straight walk to the payment counter. We are giving them the keys to our assets with sub par customer service and accountability on their end for not making parts calls timely and following up with me as a customer. Organization is key. More
by jwillgetum
Employees Worked With
doesn't matter the employee, it is consistent with each service.
May 21, 2019
20,000 mile service All excellent and timely. Everyone from sales to management to service make this a most enjoyable experience. I will not shop anywhere else for a Fo All excellent and timely. Everyone from sales to management to service make this a most enjoyable experience. I will not shop anywhere else for a Ford vehicle. More
by RSUDDERTH
May 21, 2019
Don’t buy a Ford until you’ve visited Bill Utter Bill Utter Ford has a great sales staff and offers excellent and honest service. I purchased my new truck in an afternoon. I saw the truck on-line Bill Utter Ford has a great sales staff and offers excellent and honest service. I purchased my new truck in an afternoon. I saw the truck on-line and expressed my interest and received a best price offer in email shortly after. I made an appointment to visit the dealership to test drive the truck and have them value my trade and the rest is history. They gave me good trade in value and we quickly agreed on a final price and financing was a breeze. I would recommend Bill Utter to anyone shopping for a new Ford. More
by saduda
Employees Worked With
Bill Hesters, Denise Wolfe, Mike Lewis, MIKE RODRIQUEZ
May 20, 2019
Service The employees I have worked with are what Bill Utter Ford is and should be. Courteous and puts the concerns of the customer first. Thanks Bill Utter F The employees I have worked with are what Bill Utter Ford is and should be. Courteous and puts the concerns of the customer first. Thanks Bill Utter Ford. More
by kmason59
Employees Worked With
Other Employees :
Carl Anderson, Bill Hesters, Nick Garcia, Denise Wolfe, Greg Hall, Mike Lewis
