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Bill Utter Ford
Denton, TX
4,286 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,286 reviews
January 24, 2019
great experience stopped by without an appointment replaced my brake blub immediately then after replacing blub - washed my car very good service and that's why I stopped by without an appointment replaced my brake blub immediately then after replacing blub - washed my car very good service and that's why I purchase my cars from Bill Utter Ford More
by BECKY23
Verified CustomerEmployees Worked With
John Witt
January 24, 2019
Superb Danny Morris is exteremy competent and the ultimate service advisor. Knows what the problem is and explains the fix and cost without any misunderstan Danny Morris is exteremy competent and the ultimate service advisor. Knows what the problem is and explains the fix and cost without any misunderstanding or confusion. More
by J.HARRISON
Employees Worked With
January 24, 2019
Fantastic Great group of people!! The experience was very timely and organized. Friendly staff, fantastic facility- warm and inviting! As usual, a bill utter Fo Great group of people!! The experience was very timely and organized. Friendly staff, fantastic facility- warm and inviting! As usual, a bill utter Ford customer for life! More
by PATRICKNXN
Employees Worked With
January 24, 2019
Newly Purchased Truck Drove up to the dealership and was met at the door by Mike Rodriquez. Told him we were interested in buying a 2019 truck and no more than two hours la Drove up to the dealership and was met at the door by Mike Rodriquez. Told him we were interested in buying a 2019 truck and no more than two hours later we were the proud owners of a new Ruby Red truck. The last truck we bought took ALL day to buy. Mike in financing was great to work with, made the money part easy! Will definitely go back there for future purchases. More
by Kristy
Employees Worked With
Bill Hesters, Mike Lewis, MIKE RODRIQUEZ
January 23, 2019
"The Emergency Parking Brake Failure- Service Now" Light Well, after driving around on some muddy roads the week before and having Prestige Car Wash of Denton charge me $5 per wheel well to clean up, two day Well, after driving around on some muddy roads the week before and having Prestige Car Wash of Denton charge me $5 per wheel well to clean up, two days before, the above message appeared on my truck's message screen. I called the dealer, got a service rep, and asked if it was ok to drive the 4 miles from my then location to the dealer. They said it was ok and I did. They kept the vehicle for about 24 hours, found nothing, reprogrammed the alarm settings and $95 later released my hostage truck. It is only one day after all this and nothing else has happened. And the dealer driver, Ripley, helps ameliorate the experience by regaling his passengers with many interesting tales of far away places. More
by mitplum
Employees Worked With
Don Swift
January 23, 2019
module replacement Initial experience was frustrating as I seemed to have gotten lost in service department turnovers with no communication. Hats off to Eddie who took t Initial experience was frustrating as I seemed to have gotten lost in service department turnovers with no communication. Hats off to Eddie who took the reins and got the matter taken care of. Eddie was professional, friendly and determined to take care of the issues. Note Eddie is not listed on your website. More
by RONALDRAY
Employees Worked With
January 23, 2019
Great Experience with this Dealer! Highly Recomemd, First Cl Drove 3hrs to purchase a vehicle they had for sale. Adam Russell my sales guy had excellent communication, worked on getting me the best deal possible Drove 3hrs to purchase a vehicle they had for sale. Adam Russell my sales guy had excellent communication, worked on getting me the best deal possible, had the car detailed and gas completely filled knowing Inwas driving 3hrs back home. Had all the paperwork ready and a meeting set with finance as soon as I walked in. Best experience I've had with a dealership. First Class, Highly recomend! More
by Medicalmodalityservices.com
January 23, 2019
Very poor service Didn't repair problem week before so then had to tow, appt at 11 and still hadn't got to it at 2, told was ready and wasn't, had to initiate each call Didn't repair problem week before so then had to tow, appt at 11 and still hadn't got to it at 2, told was ready and wasn't, had to initiate each call, and then wouldn't accept 15% off because I didn't submit in advance. More
by SUSANR1
Employees Worked With
January 22, 2019
Service experience was excellent. Greg Hall has always answered all my questions and made sure that I was completely satisfied with his responses. All the people servicing my vehicle a Greg Hall has always answered all my questions and made sure that I was completely satisfied with his responses. All the people servicing my vehicle are very professional. More
by ARTRYTER
Employees Worked With
January 22, 2019
Good customer service Erin was really helpful and friendly. They always go above and beyond to help their customer. Thank you bill utter ford for always delivering great c Erin was really helpful and friendly. They always go above and beyond to help their customer. Thank you bill utter ford for always delivering great customer service. More
by KAMSTRA.AMELDA
