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Bill Utter Ford
Denton, TX
4,283 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,283 reviews
December 17, 2018
Quick, straight forward, and clear! Worked with Danny who was straight forward, clear about what would happen and professional. They had 2 recalls do, battery & state inspection and it w Worked with Danny who was straight forward, clear about what would happen and professional. They had 2 recalls do, battery & state inspection and it was done in 2 hours even after I said I could come in a day or two for the car. Appreciate it all! More
by ToddRGriffith
Verified CustomerEmployees Worked With
December 17, 2018
This experience was good . First time Don was my adviser and he kept me informed although it took over a week for techs to figure out the issue. Previous experience were very . First time Don was my adviser and he kept me informed although it took over a week for techs to figure out the issue. Previous experience were very bad, so would not recommend, but I have the extended warranty so feel locked in. As long as I receive service as Don provided. I am very unhappy with the finance gentlemen who sold me the extended warranty. It was my fault for not reading every word. But 3 times he assured me this was a Bill Utter Warranty not something through an insurance company. That it would cover everything that the factory warranty covered throughout the warranty period plus some. Should have known better, but because I have bought every car from Dole Chaffin in the past decades(note we are not related) I placed blind faith in the finance guy that sold me on this. I am very disappointed in his misrepresentation. But I understand a verbal conversation is he said he said and so live and learn. None the less I will not trust a Bill Utter employee again. More
by CHAFFINT
Employees Worked With
Other Employees :
I do not remember the finance employee at the time., Don Swift
December 15, 2018
Simply the BEST Phil Tysinger > everyone else. From the first communication to the follow up after purchase this guy exceeded all expectations. The finance department Phil Tysinger > everyone else. From the first communication to the follow up after purchase this guy exceeded all expectations. The finance department also did an outstanding job and very quick. Kenneth Carter was very informative and even found a way to lower my payment. Hats off to this team. I will be back for sure!!! More
by Jess
December 15, 2018
Slow Diagnostic Took a long time to find a bad wheel bearing. Ended up paying for a rental car for three days. Communication was a little slow. Took a long time to find a bad wheel bearing. Ended up paying for a rental car for three days. Communication was a little slow. More
by Meddicc
Employees Worked With
Erin Bostick
December 14, 2018
Rough start but all worked out Brought in my f150 for preventive maintenance service plugs,coils,wires,filters and things of that nature. That evening my wife went to pick up the tr Brought in my f150 for preventive maintenance service plugs,coils,wires,filters and things of that nature. That evening my wife went to pick up the truck it ran rough and the engine light was on. more than a little upset I went back to the dealer the next day,luckily it must have been something not too serious, they got it fixed in a few hours. More
by MCNEILMICCO
Employees Worked With
December 13, 2018
Body Shop Repair from 2 -18 wheeler collision Debbie Sprabeary took my initial call after the wreck. She helped me coordinate bringing in my truck, getting into a rental truck and her thoughtfuln Debbie Sprabeary took my initial call after the wreck. She helped me coordinate bringing in my truck, getting into a rental truck and her thoughtfulness and caring attitude were exuded throughout the entire experience, start to finish. Jeffrey Rigsby was in charge of my repairs which lasted over 1 month. Jeffrey continuously kept me updated with repair progress, insurance status etc, throughout the entire process. His attention to detail on delivering me a perfect product was impressive. More
by hallke58
Employees Worked With
Jeffrey Rigsby, Debbie Sprabeary
December 12, 2018
Oil change So slow very slow really slow. Could be the slowest i’ve Ever seen. Only a oil change. Really slow. Did you ump the oil from the ground. Did I mentio So slow very slow really slow. Could be the slowest i’ve Ever seen. Only a oil change. Really slow. Did you ump the oil from the ground. Did I mention you guys are slow More
by oakpointlabs
Employees Worked With
Other Employees :
Randy Owen, Regina McGinn, Erin Bostick, Dillon Love, Don Swift, John Witt
December 12, 2018
Excellent service, job done on time It is always very pleasant to deal with Danny Morris. He is very knowledgeable and keeps his promise. He always give me good advice so my car stays in It is always very pleasant to deal with Danny Morris. He is very knowledgeable and keeps his promise. He always give me good advice so my car stays in good shape. The service director Randy Owen and manager John Witt will always great me ask if I need anything to make me be comfortable as waiting for my car. Very well job done! I am giving them 10 stars ?? ?????????????????? More
by RCJOHNSON567
December 11, 2018
Service on Ford Truck Great Customer Service they went above and beyond to service my Husband Truck. Danny is a very pleasant service advisor I highly recommend them for yo Great Customer Service they went above and beyond to service my Husband Truck. Danny is a very pleasant service advisor I highly recommend them for your services! More
by Mrs.Soto
Employees Worked With
December 11, 2018
Mike Rodriquez is awesome This dealership and especially Mike was so easy to work with. I was a little picky about what I wanted and Mike really went above and beyond to find This dealership and especially Mike was so easy to work with. I was a little picky about what I wanted and Mike really went above and beyond to find the exact match for me. He was so professional and courteous and I didn’t feel pressured at all with his easy going and friendly approach. Will definately be spreading the word about this dealership and Mike. More
by Lilmare
Employees Worked With
MIKE RODRIQUEZ
