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Bill Utter Ford
Denton, TX
4,287 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,287 reviews
November 27, 2018
Oil change took a little longer than normal. Took 2hrs for oil change, little longer than normal. Service Advisor was very nice . Length of time that it took for oil change was too long.. Took 2hrs for oil change, little longer than normal. Service Advisor was very nice . Length of time that it took for oil change was too long.. More
by dzburleson
Verified CustomerEmployees Worked With
John Witt
November 27, 2018
Very good service They were great at fixing our airbag and checking our gas tank,they were very timely and always called to let us know how everything was going. They were great at fixing our airbag and checking our gas tank,they were very timely and always called to let us know how everything was going. More
by GJAMES5811
Employees Worked With
November 27, 2018
Pleasant Adam was a very pleasant salesman to work with. He sold me a car that fit my wants and price. Never did I feel pushed into buying a car. I would recom Adam was a very pleasant salesman to work with. He sold me a car that fit my wants and price. Never did I feel pushed into buying a car. I would recommend him to anyone interested in buying a car. More
by Lrweave
Employees Worked With
November 26, 2018
Customer focused. The process to drop off and pickup a service vehicle is quick and convenient. All employees are courteous and friendly. I always recommend Bill Utter The process to drop off and pickup a service vehicle is quick and convenient. All employees are courteous and friendly. I always recommend Bill Utter for sales and service. More
by JOYBRAWNER
Employees Worked With
Other Employees :
Erin Bostick, Don Swift
November 21, 2018
What I expect The service department delivered on what I expected them to do for what I pointed out. They followed up on the code 1450 and replaced a part that had The service department delivered on what I expected them to do for what I pointed out. They followed up on the code 1450 and replaced a part that had gone out once before. Just past the warranty experation date. Just my luck. Overall satisfied. More
by txjay99
Employees Worked With
November 21, 2018
Great service First time going to Bill Utter service department. Erin is a great customer service representative. The truck came back clean and running great. I app First time going to Bill Utter service department. Erin is a great customer service representative. The truck came back clean and running great. I appreciate the hospitality shuttle service. More
by ddixon67
Employees Worked With
Erin Bostick
November 21, 2018
Car buying made easy It was time for my mom to buy a new car and with all of the options out there she was feeling quite overwhelmed. As we were looking at cars in the par It was time for my mom to buy a new car and with all of the options out there she was feeling quite overwhelmed. As we were looking at cars in the parking lot a salesman approached and asked if we needed help. Our salesman was Roberto Barrios. He is very polite and easy going. He gave the right amount of help without hovering or being pushy. We felt very comfortable with him. We didn't buy that day because it is a big decision and my mom wanted to think about which model would be best for her. Having Roberto as our salesman was a big reason we returned to Bill Utter. My mom felt very at ease with him. More
by Kat B
Employees Worked With
November 20, 2018
excellent and fast service! This dealership always provides the best service. Easy appointments, quick service, friendly courtesy car driver, and top notch service results. Frien This dealership always provides the best service. Easy appointments, quick service, friendly courtesy car driver, and top notch service results. Friendly, courteous, and professional employees. More
by geormusic
Employees Worked With
Randy Owen, Regina McGinn
November 20, 2018
Always good with these guys. Top notch!!! So helpful, honesty and integrity. They want you to get what you want......not what they think you need. I'm impressed by Roberto Barrios and his will So helpful, honesty and integrity. They want you to get what you want......not what they think you need. I'm impressed by Roberto Barrios and his willingness to allow me to choose what's right for me.......and not what's right for him. More
by Dovesdrummer
Employees Worked With
November 20, 2018
Six months later still can't drive my car My car had a recall when I bought it in June. It is now almost December and I still can't drive my car due to the recall. I will give them credit they My car had a recall when I bought it in June. It is now almost December and I still can't drive my car due to the recall. I will give them credit they have provided a rental car for me to use while I wait. My car is currently sitting in the driveway not running. Nervous about the damage it may have from just sitting there. More
by sarahra1981
Employees Worked With
Craig Bowen, Will Shropshire
