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Bill Utter Ford
Denton, TX
4,332 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 4,332 reviews
November 09, 2018
Excellent service with a smile It gets no better than this! The answer the phone when I call, they greet me when I arrive and they take care of what needs to be done while I am ther It gets no better than this! The answer the phone when I call, they greet me when I arrive and they take care of what needs to be done while I am there. More
by Charles Nuber
Verified Customer
November 09, 2018
great place Have been working with there service depart and parts for years and have no complaints! Would recommend any family or friend to go to them! Thanks for Have been working with there service depart and parts for years and have no complaints! Would recommend any family or friend to go to them! Thanks for everything! More
by SHOP2
Employees Worked With
Greg Hall, Eric Johnson
November 08, 2018
New F150 first oil change Mr. Hall explained all of my questions at length. He was very nice and informative. As far as the service center, I don’t know that I could be happier Mr. Hall explained all of my questions at length. He was very nice and informative. As far as the service center, I don’t know that I could be happier with my experience. I believe the problems I have is with the 2018 F150 10 speed transmission. It is just a little too janky. More
by TKIMBERLIN
Employees Worked With
Greg Hall
November 08, 2018
Danny is always amazing As usually I had greate experience at BUFord. They always strive for the best so customer will leave completely satisfied. I will come back again. As usually I had greate experience at BUFord. They always strive for the best so customer will leave completely satisfied. I will come back again. More
by RCJOHNSON567
November 08, 2018
Great Honest Service Always a great experience with Eddie at Bill Utter Ford. Always ready to help, quick and timely service. They always put the customer first. Fantas Always a great experience with Eddie at Bill Utter Ford. Always ready to help, quick and timely service. They always put the customer first. Fantastic job. Thanks More
by BWAYNE32
Employees Worked With
Other Employees :
Randy Owen, Greg Hall, Erin Bostick, Don Swift, John Witt
November 07, 2018
Oil change Went yesterday for an oil change and tire rotation. I got to the dealership around 8am and didn’t leave until after 11am. The man helping me said “jus Went yesterday for an oil change and tire rotation. I got to the dealership around 8am and didn’t leave until after 11am. The man helping me said “just about done” several times when I asked about it. More
by juliem004
Employees Worked With
Other Employees :
Randy Owen, Greg Hall, Regina McGinn, Erin Bostick, Dillon Love, Don Swift, John Witt, Summer Miller
November 06, 2018
Reasonable price, quick turn-around I went in for the works oil change, asked about brakes squeaking. It turns out my brakes are OK and they did not take the opportunity to do unnecessa I went in for the works oil change, asked about brakes squeaking. It turns out my brakes are OK and they did not take the opportunity to do unnecessary work. I go to Bill Utter because I trust them. Not much up-sell, and no unnecessary work. More
by M.ANDREASEN
Employees Worked With
Regina McGinn, Erin Bostick, Dillon Love, Summer Miller
November 06, 2018
No communication! Tired of the same old B.S. no communication on what is going on with our truck. The truck sits at the dealer for over a month before I have to go down Tired of the same old B.S. no communication on what is going on with our truck. The truck sits at the dealer for over a month before I have to go down there and confront the service writer Eddy to get answers. It should have never gone this far. Find out that the service bulletin came out in 2012 for my truck and was not addressed until the 2nd visit for the same problem and then the service dept wants me to pay full price for both visits when it wasnt repaired or quality control checked before Ibwas notified that it was ready. What a JOKE of a place! More
by matt.hashimoto
November 06, 2018
The Works and complete detailing Great service as usual. Very prompt with The Works and the detailing was terrific. Danny has always prodided timely, professional advice and service. Great service as usual. Very prompt with The Works and the detailing was terrific. Danny has always prodided timely, professional advice and service. He coordinates with other members of the Utter team splendidly. More
by PILOTS6960
Employees Worked With
November 06, 2018
Warranty work Craig Bowen, DannyvMorris and his team always go above and beyond what I expect when servicing my truck. What a great experience. I tell everyone tha Craig Bowen, DannyvMorris and his team always go above and beyond what I expect when servicing my truck. What a great experience. I tell everyone that will listen what a wonderful dealership Bill Utter is. More
by tuxedodale
