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Bill Utter Ford
Denton, TX
4,334 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 4,334 reviews
October 30, 2018
Never had any problems when buying a vehicle here Have always had great experience in the sales department ! Doyl Chaffin, Carl Anderson , and Chris Miller were fair and easy to deal with! Thank you Have always had great experience in the sales department ! Doyl Chaffin, Carl Anderson , and Chris Miller were fair and easy to deal with! Thank you More
by ckiefer75
Verified Customer
October 30, 2018
excelent and courteous the people at Bill Utter dealership are friendly knowledgeable and courteous .I brought my truck for inspection Dillon was the technician he did great the people at Bill Utter dealership are friendly knowledgeable and courteous .I brought my truck for inspection Dillon was the technician he did great job in timely manner he was great . More
by MIKE Sepehri
Employees Worked With
the young lady at the reception desk .she is extermely nice and friendly, Dillon Love
October 30, 2018
AAA+++ And Great Service! Definitely Recommed Bill Utter Ford! Overall Great experience even coming in on a Tuesday which is really slow for Dealerships and Still provided Exce Definitely Recommed Bill Utter Ford! Overall Great experience even coming in on a Tuesday which is really slow for Dealerships and Still provided Excellent Service and Stress Free purchase. Would definitely Recommed working with Jason Robinson Very Diligent and Great Personality and will work with you every step of the way. Purchased one of the last Few 2018 Focus ST in Chili Red and love the car so much hope they decide to bring it back or something even better to replace it in the future! More
by cbolinger21
October 29, 2018
Broken bracket in window assembly Although I find the cost of the window high, it does not take away from the excellent service Danny provided. Work was done in a timely manner Although I find the cost of the window high, it does not take away from the excellent service Danny provided. Work was done in a timely manner More
by giron0311
Employees Worked With
October 29, 2018
Easy Oil Change We went in the “The Works” oil change and tire rotation. Good value for the price charged. Service was good and they made sure we were 100% satisfied We went in the “The Works” oil change and tire rotation. Good value for the price charged. Service was good and they made sure we were 100% satisfied with our experience. This is the dealer we will use for all of our Ford service needs. More
by KEVINBUXTON32
Employees Worked With
Randy Owen
October 29, 2018
Primarily Great! My vehicle (Ford Explorer Platinum) was in for its first oil change. While there I requested a full detail. The quality of the workmanship in terms o My vehicle (Ford Explorer Platinum) was in for its first oil change. While there I requested a full detail. The quality of the workmanship in terms of the old change would be very difficult to quantify. The service manager, Erin Bostick, is always at the top of her game. She had my car waiting in the parking are adjacent to the service center when I arrived. She walked me to the cashier to verify everything was in order. The cashier was equally proficient and professional. Where there was a falling down in service, was the full detail. The car was still wet (ie. not dried off) and the interior was not up to par in terms of cleaning or application of the 'cleaner/conditioner' to the interior of my vehicle. It also looked as if someone wore dirty shoes inside my vehicle, leaving distinct dirt smudges on the driver side floor mat. More
by goneridin2
Employees Worked With
Erin Bostick
October 29, 2018
2015 Ford Explorer Very satisfied with the overall experience. Would highly recommend Bill Utter Ford. I have driven Ford automobiles for over 50 years. My first vehicle Very satisfied with the overall experience. Would highly recommend Bill Utter Ford. I have driven Ford automobiles for over 50 years. My first vehicle was a 1968 Ford Mustang. More
by LISTONDL
October 29, 2018
Great Customer Service When I typically leave a review, I am usually complaining about something. But with this review, I don't have anything to complain about. The sales When I typically leave a review, I am usually complaining about something. But with this review, I don't have anything to complain about. The sales team at Bill Utter were fabulous. I visited a few dealers before I ended up at Bill Utter Ford. The sales team did not pressure me, and treated me with up most respect. I left, knowing I would be back. A few days later I purchased a pre-owned Escape and loving it. More
by Laura C
Employees Worked With
Kenneth Carter, MIKE RODRIQUEZ
October 29, 2018
Excellent Customer Service This was my first time to have my 2018 F150 serviced. I was promptly met in the service area. I had a few questions about the recalls involved and w This was my first time to have my 2018 F150 serviced. I was promptly met in the service area. I had a few questions about the recalls involved and what exactly would be done for the day. All of my questions were thoroughly answered. More
by James Henry
Employees Worked With
Alex, John Witt
October 29, 2018
Friendly sales person Sales person mr Will l handled the whole buying experience great. Very knowledgable with the product..finance offerings could have been more transpare Sales person mr Will l handled the whole buying experience great. Very knowledgable with the product..finance offerings could have been more transparent. We had 820 credit score we could have offered best rate from the begining. We called our bank to compete the rate the only finance person reduced the interest rate. Over all good experience . More
by anand.dasari
Employees Worked With
Will Shropshire, Mike Lewis
