Bill Utter Ford - Service Center

The service rep was Prompt, courteous, respectful and thorough. Exactly what one would expect from a dealership to warrant loyalty for future service and potential purchase of vehicle. thorough. Exactly what one would expect from a dealership to warrant loyalty for future service and potential purchase of vehicle. More

The quality of service is Exelent. Always Service my vehicle's at Bill Utter Ford. Prices are affordable and back up by Ford Motors Company. vehicle's at Bill Utter Ford. Prices are affordable and back up by Ford Motors Company. More

Great customer service!Sherrie at check out handle a situation in a day that had been delayed for 6 months Having to get accustomed to all the new staff in service department. A relationship was develo situation in a day that had been delayed for 6 months Having to get accustomed to all the new staff in service department. A relationship was developed with several workers in the past that understood my needs and my vehicle. However, Alex stepped up to the plate. Thank you Bill Utter! Thank you service department! More

Too the point no BS diagnostic nickel and dimming earned them over $1600 in service repair work next week. Good job so far just hope the suggested front end repairs get it right them over $1600 in service repair work next week. Good job so far just hope the suggested front end repairs get it right More

two and a half hours to get an oil change is REDICULOUS! I was the fourth car in line. when I buy the extra things they find the work gets done much quicker! I was the fourth car in line. when I buy the extra things they find the work gets done much quicker! More

The TEAM at Bill Utter work seamlessly to provide a professional and informative service environment. Their commitment to high levels of customer service and comfort make a service visit a casual and r professional and informative service environment. Their commitment to high levels of customer service and comfort make a service visit a casual and relaxed experience. They offer details and updates throughout the process. Very highly recommended. I have been a customer since early 2014 and will continue to be a customer in the future. More

Called this morning to see about getting flat tire fixed, bought my new f150 at dealer in Richardson. Also bought 60 mo wheel and tire warranty. Was told I had to take truck to original dealer to be fixed. bought my new f150 at dealer in Richardson. Also bought 60 mo wheel and tire warranty. Was told I had to take truck to original dealer to be fixed. I knew this was BS. Got a call back telling me I could take to any Ford dealership, so I brought it in. Told it would take 1 - 1.5 hours. Actually took 2.5 hrs for a flat repair and rotation. Then the bill wasn't right, had to convince them (after getting the warranty repair approved) not to charge me for it! Very frustrating, won't be returning! More

This center wants to charge $145 per hour for service. This is an outrageous price for service on a vehicle. The overhead is way too high if that is the cost required to break even. This is an outrageous price for service on a vehicle. The overhead is way too high if that is the cost required to break even. More

Everyone was very nice and friendly, my only problem was a very long wait time. Alex was very nice. The service department was very clean. a very long wait time. Alex was very nice. The service department was very clean. More

After taking over 2 hours to do an oil change, I found a leak. When I took my vehicle back (another 1.5 hours) it was dismissed as no big deal. "Sorry our employee was just lazy." Disgusting the lack of con leak. When I took my vehicle back (another 1.5 hours) it was dismissed as no big deal. "Sorry our employee was just lazy." Disgusting the lack of concern. 2 trips, almost 4 hours total. My money and time will be spent elsewhere if this is what I can expect from y'all. More