Bill Utter Ford - Service Center

I made an appointment & they were prepared to begin work when I arrived. Papers already filled out. Greg Hall always goes above & beyond to take care of me & my car. when I arrived. Papers already filled out. Greg Hall always goes above & beyond to take care of me & my car. More

Bill Utter Ford did a great job on the oil change and setting up my points for the Ford app. It was quick and easy. setting up my points for the Ford app. It was quick and easy. More

I used to take my trucks to Sam Pack in Carrollton. Bill Utter provides a night and day customer experience in comparison!! Great overall experience. Utter provides a night and day customer experience in comparison!! Great overall experience. More

Was glad they called to cancel the recall work as the parts weren't there. Was not glad they set the appointment in the first place if the parts weren't there. Now it's been weeks with no follow up. T parts weren't there. Was not glad they set the appointment in the first place if the parts weren't there. Now it's been weeks with no follow up. This recall work may never get done? Grapevine dealership never called me back and Bill Utter cancelled the appointment. Just crappy service all around from the dealers. Ford makes a decent product, but God forbid you ever need recall work done. More

Fast and friendly always gets me in. ASAP! Good work but Fast and friendly always gets me in. ASAP! Good work but way over priced for auto service. :( wanted to look at new F-25 but non on the lot...SAD! Fast and friendly always gets me in. ASAP! Good work but way over priced for auto service. :( wanted to look at new F-25 but non on the lot...SAD! More

Danny Morris was super easy to work with. He kept me informed of every step and cost along the way in having my car repaired. They were efficient and very concerned about my comfort. informed of every step and cost along the way in having my car repaired. They were efficient and very concerned about my comfort. More

I feel that they care about the service I receive and are taking care and responsibility of my truck. They went out of their way to get me a rental vehicle. So thankful! taking care and responsibility of my truck. They went out of their way to get me a rental vehicle. So thankful! More

Mr. Church was proffessional and patient. Mr. Church made the process simple and painless. On a sidenote, I attempted several time to book my service online but was unable to do so. I would not be allowed to the process simple and painless. On a sidenote, I attempted several time to book my service online but was unable to do so. I would not be allowed to select a service date or time. Thanks. More

Service advisor Justin Godfrey kept me updated and had my vehicle ready as promised. He was friendly, professional and quickly remedied a billing error on my invoice. vehicle ready as promised. He was friendly, professional and quickly remedied a billing error on my invoice. More