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2,723 Reviews of Bill Utter Ford - Service Center
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April 19, 2021
If I could give negative stars I would. I came in with the driver's side lumbar blowing a fuse. I have an extended warranty on this vehicle and I agreed to the 100 dollar "diagnosis" fee that would be ref the driver's side lumbar blowing a fuse. I have an extended warranty on this vehicle and I agreed to the 100 dollar "diagnosis" fee that would be refunded. The service writer Mike Richardson called me and stated "wires under seat got wrapped around the seat tracks and I would have to pay for fixing it. He quoted 550 dollars to fix it. I am a former "trimmer" I worked for years as a electrician in a dealership. I diagnosed this before taking the car in. There was NO damage to the wires under the seat. The fault lay INSIDE the seat at the lumbar connector. When I went to the dealership I demanded to see the damaged wiring. Mike brought the car up and it had the BACK and SIDE of the seat dissembled. The problem was on the INSIDE of the seat NOT the underside. He showed me a connector that had wires pulled out. So what? The damage happened INSIDE the seat and should have been covered by warranty. Warranty pays the tech and Bill Utter minimally and obviously this dishonest dealer wants to make more money by customer pay work.I can prove this with pictures that show NO DAMAGE TO THE WIRES UNDER THE SEAT. Avoid this dishonest dealer at all costs. More
by victor.henderson
Verified CustomerEmployees Worked With
Mike Richardson
April 19, 2021
Did a great job repairing my truck and had a loaner truck for me to drive. Most of my family has used Bill Utter Ford. Thanks!! for me to drive. Most of my family has used Bill Utter Ford. Thanks!! More
by mana0
April 19, 2021
They're the BEST. I called different states and lots of dealerships here in Texas and the only one that treated me with respect and honesty was Bill Utter Ford. Sales man Mr. Casey Patton is an Excellent a dealerships here in Texas and the only one that treated me with respect and honesty was Bill Utter Ford. Sales man Mr. Casey Patton is an Excellent and Professional guy along with Mr. Justin Custis in the finance dept. Mr. Art Starr in Management dept. And Mrs. Denisse........ Our experience with Bill Utter was incredible, super fast, and really smooth. I will buy my next vehicle with them. Thank you so much guys for helping me and my family getting such a beautiful 2020 Ford Expedition Max. Mr. Casey Patton sales man, this Army Veteran will always be thankful for helping me getting the suv that my wife and family wanted. I will tell my fellow comrades about you and Bill Utter Ford. Thank you, and God Bless the Bill Utter family more and more...... Mrs. Utter you have an awesome Team of individuals that make the difference with their professional service.... 👍👏😀 More
by catano153
Employees Worked With
Other Employees :
Justin Custis
April 16, 2021
I have used Bill utter for the last 3 trucks thaT i have purchased and will always use them for service. Its quick and painless. purchased and will always use them for service. Its quick and painless. More
by sfckingjg
April 16, 2021
Awesome friendly service as always. Thank You John Witt and Bill Utter Ford ! Sharon at the cashier is always a pleasure as well. Keep up the great work and Bill Utter Ford ! Sharon at the cashier is always a pleasure as well. Keep up the great work More
by MCENTER111
Employees Worked With
John Witt, Sharon Moreno
April 16, 2021
Bill Utter Ford is the only place I buy cars or get my cars repaired. Even everyone in my family goes there, even my in-laws! cars repaired. Even everyone in my family goes there, even my in-laws! More
by D&IAhrens
April 15, 2021
I’ve never been in such a personal turmoil with anxiety through the roof in my whole life. In the midst of my personal issues Bill Uttee Ford helped me immediately with first class customer service not on through the roof in my whole life. In the midst of my personal issues Bill Uttee Ford helped me immediately with first class customer service not once but twice. As a nurse working 73hes a week, mother of a special needs son and daughter who is a barrel racer and going through divorce.....these guys gave me comfort in handling my truck issues immediately! More
by Zackesd
Employees Worked With
Mike Richardson
April 12, 2021
Recent visit was great. New advisor Mike took care of me. Did an excellent job. Cleared up a small service error that occurred in back that was actually preventative maintenance in my favor. He was po me. Did an excellent job. Cleared up a small service error that occurred in back that was actually preventative maintenance in my favor. He was positive and eased my mind about delays. Etc. Thanks More
by DOUG
Employees Worked With
Muke
