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Bill Utter Ford - Service Center

Denton, TX

4.9
2,723 Reviews

2,723 Reviews of Bill Utter Ford - Service Center

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February 02, 2021

My family has been a customer for Bill Utter Ford for over 18 years! There is a reason for the longevity! FIRST in Class in Customer Service from the Sales floor for New or Used Vehicles, to the after ma More

by CHARLESWHANEY46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monty Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Davidson, Johnny Constancio, Dillon Love, Jan Slayton, Sharon Moreno, Bob Lynn
January 29, 2021

Had the Ford Rear Camera recall service performed on Thursday. Service was quick and efficient and I received my vehicle back in about 2 hours. Everything went smoothly and Greg Hall was very helpful More

by BARRY_STEELE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2021

Mr. Morris was very helpful and polite. I was there for an oil change, "The Works". It was fast and friendly service. Everyone was nice. More

by JOANN.MURDOCK
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2021

Don Swift is an amazing service advisor that pays great attention to detail. He is committed to customer service with an emphasis on educating his customers and providing a rewarding experience. More

by cnicoles26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Swift
January 28, 2021

Service writer Eddie is great to work with and very helpful in keeping my vehicles running in good condition. I’m glad to see him back working at this location. More

by STANLEYESTAFFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie
January 28, 2021

Excellent service. Appreciate the 7:00 am open time. Danny morris was very helpful and polite. I always appreciate the quick service but still receiving quality service. More

by LTPNPK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2021

Collision department was completely professional thru the whole ordeal of dealing with the insurance company. Thanks for your professionalism even through we were not able to get the insurance company to rep More

by jeffwalker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monty Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2021

The entire staff did a FANTASTIC job on the service of my vehicle including providing me a courtesy wash. Awesome customer service lounge as well. Best regards, Abel Vincent Rosseett More

by doctorrosseett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dillon Love
January 26, 2021

They got my car in and out in less than 2 hours and I received a car wash also. Thank you for the fast service. More

by ckkinney2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2021

Service was related to a recall. Danny Morris got the part order and made sure we were taken care of quickly. Thank you for your help. More

by CLARKMELISSA25
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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