Bill Utter Ford - Service Center

My car was never fixed, there is a recall and they never called me back at least to let me know if they received the part to fix it. called me back at least to let me know if they received the part to fix it. More

Great dealership and the service is impeccable. They take really good care of their patrons. I would and have recommended them to others. The buying process was painless really good care of their patrons. I would and have recommended them to others. The buying process was painless More

Very friendly and fast service. Service writer Gregg very nice. Would recommend Bill Utter to anyone looking for a new car or service That’s all nice. Would recommend Bill Utter to anyone looking for a new car or service That’s all More

The service Rep listen to my problem, explained what needed to be done and when the dealership could work on the problem. They completed the repairs sooner than expected. I thank them for the top notch needed to be done and when the dealership could work on the problem. They completed the repairs sooner than expected. I thank them for the top notch service that was rendered. More

Tanya in parts and Greg in service are excellent to work with. The only thing that would make this better is if the survey system in it's current form was abolished. If you want to give customer's surveys with. The only thing that would make this better is if the survey system in it's current form was abolished. If you want to give customer's surveys in an effort to improve your product/brand then that is great. However demanding a perfect score, considering a 9 a failing grade and punishing the service advisor's pay because someone didn't like the brand of coffee served is complete and total bulls**t. More

Working with Joseph was a great experience. Joseph was able to meet my price and find my car at another dealership. He had it delivered quickly and everything went very smoothly. I am completely satisfied able to meet my price and find my car at another dealership. He had it delivered quickly and everything went very smoothly. I am completely satisfied with my experience. More

Service was speedy and efficient, I appreciate no one tried to up sell me on anything. I also loved the fact my tires were rotated and inflated to manufacturers' PSI standards and braked were checked wit tried to up sell me on anything. I also loved the fact my tires were rotated and inflated to manufacturers' PSI standards and braked were checked without me having to ask and fluids all topped off. Excellent Customer Service!! Thank you More

Easy to book an appointment, service advisor was very professional had already checked to see if my vehicle had recalls. The service was on time and I was informed by the service manager what my vehicle professional had already checked to see if my vehicle had recalls. The service was on time and I was informed by the service manager what my vehicle needed. Excellent service by a group of professional. More

I bought my vehicle at another dealer (honestly I would have bought it at BIll Utter but it was a specific vehicleI I wanted you did not have in inventory at the time I bought it), but I always come to Bil have bought it at BIll Utter but it was a specific vehicleI I wanted you did not have in inventory at the time I bought it), but I always come to Bill Utter for service. The service department is one of the best I have experienced in all the years of owning vehicles. More

While the 2020 Explorer has been a big disappointment and not very well built the dealership has done a great job of handling the problems. not very well built the dealership has done a great job of handling the problems. More