Bill Utter Ford - Service Center

Good. I did realize my DEF fluid was almost empty the next day. I came in for a oil change when it was needed. The DEF was the only problem. next day. I came in for a oil change when it was needed. The DEF was the only problem. More

Friendly, efficient .The young man I worked, Johnny Friendly, efficient . The young man I worked, Johnny Constancio, is not on your list. He was great. I’ve said all I’m going to say Friendly, efficient . The young man I worked, Johnny Constancio, is not on your list. He was great. I’ve said all I’m going to say More

Greg always delivers the greatest service and he has been servicing my trucks for almost 15 years. His service recommendations are always right on and he is as concerned about the size of the bill and the qu servicing my trucks for almost 15 years. His service recommendations are always right on and he is as concerned about the size of the bill and the quality of the work as I am. He is a man of integrity. More

Greg was my service advisor and was very knowledgeable and did not evade and questions and was very accommodating. He saw that the auto was fixed. and did not evade and questions and was very accommodating. He saw that the auto was fixed. More

I was waited on very quickly and my questions were answered with the staff all being concerned I was taken care of properly. Don Swift kept me up to speed on the process. I needed my key lock for th answered with the staff all being concerned I was taken care of properly. Don Swift kept me up to speed on the process. I needed my key lock for the wheels and he as the other staff helped me locate it and gave me information on obtaining another key!!! More

Don coached me over the phone about sync and we concluded the challenge was the navigation. Set appointment had us come in to work with Tory. Tory recommendation was to reprogram and left the car Adam gave the challenge was the navigation. Set appointment had us come in to work with Tory. Tory recommendation was to reprogram and left the car Adam gave ride home. Greatest teamwork. More

Went in for a Ford recall Ford recall on the 2020 Escape.Taken quick , Dean did a write up,good talking guy.Called in about 5 hrs and it was done.I don't think they wiped down Ford recall on the 2020 Escape.Taken quick , Dean did a write up,good talking guy.Called in about 5 hrs and it was done.I don't think they wiped down the car ,inside. More

Service was OK but techs were spending a lot of time on their phones and service took longer. Tried to get a check engine light plus an A/C issue looked at and truck is under warranty but said I’d have to their phones and service took longer. Tried to get a check engine light plus an A/C issue looked at and truck is under warranty but said I’d have to leave it a couple days but no loaner vehicle?? More

Professional Everything from check in to check out went very smooth. Very clean and updated facilities. Car returned in clean or cleaner condition than when we to Everything from check in to check out went very smooth. Very clean and updated facilities. Car returned in clean or cleaner condition than when we took it in. Impressed! More

Resolve Maintenance Issue Battery died less than three weeks after purchase of my used vehicle. Went to see what could be done and spoke with my salesman Phil Tysinger who spok Battery died less than three weeks after purchase of my used vehicle. Went to see what could be done and spoke with my salesman Phil Tysinger who spoke with the sales manager and they made everything right. I got a loaner car while my truck was serviced. I couldn't have a better experience with the professionals I dealt with. I'm very please with the action taken by the dealership. I highly recommend these Bill Utter Ford in Denton and his professional staff. More