Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,723 Reviews of Bill Utter Ford - Service Center
Sort by
July 15, 2020
Returning customer. Always great service The staff in the service department always does and excellent job. I've taken my 2011 F250 here since I bought the truck from Bill Utter and it's been The staff in the service department always does and excellent job. I've taken my 2011 F250 here since I bought the truck from Bill Utter and it's been reliable and fun to drive. Bill Utter does a great job maintaining my Ford! More
by HECTOR.SALAS
Verified CustomerEmployees Worked With
Johnny Constance, Kim Lang
July 10, 2020
Great service! The team at Bill Utter had my car repaired within an hour of me dropping it off. The service rep (Dillon) called to let me the issue, and again when t The team at Bill Utter had my car repaired within an hour of me dropping it off. The service rep (Dillon) called to let me the issue, and again when the car was ready to be picked up. Good communications and professional service. Also, I greatly appreciate everyone in the service department were wearing masks. I felt the COVID precautions practiced by staff and other customers were A+. Thank again for the great service. More
by SCOTTJCUTTER
Employees Worked With
Dillon Love
July 10, 2020
Great Service My experience was a great one. Had a lot of work to be done. And reminded me of work that needed to be done. Approved My experience was a great one. Had a lot of work to be done. And reminded me of work that needed to be done. Approved More
by T-JBROWN
July 08, 2020
My experience with the service group has always been pleasant except for the recent one. My interaction with Mr. Dillon was not good. He made it sound like I had to pay a dollar for someone to even look pleasant except for the recent one. My interaction with Mr. Dillon was not good. He made it sound like I had to pay a dollar for someone to even look at the vehicle. I was not impressed with the manager John either, who didn’t even acknowledge that I wanted to talk to him. Finally, I decided to share my concern with the quick lane Manager Ryan, who was very polite and listened to my concerns and checked the vehicle and also explained in detail what he thought I should do in future. Ryan used to be a tech and had worked on my vehicle in the past and I felt like I could trust him. Very sad to see that folks like Mr. Dillon in auto service are so money driven, they forget to build trust and almost dont know how to interact with customers. A message for the service Dept: “We live in DFW and there are many auto shops for us to choose”. You have a choice how you interact and communicate with customers. I will glad to provide more detailed feedback if you need one. If this pattern continues, I will definitely consider other shops. More
by Shockerfx
Employees Worked With
Ryan in quick lane is someone I trust and would rate him 5 star. Keep up the good work., Dillon Love, John Witt
July 06, 2020
Dead Battery OEM Battery lasted 8-1/2 years. Unable to start due to bad cell. Don had vehicle towed to shop and battery replaced in a timely manner. OEM Battery lasted 8-1/2 years. Unable to start due to bad cell. Don had vehicle towed to shop and battery replaced in a timely manner. More
by SD
Employees Worked With
John Witt
July 03, 2020
I always get the best service here. Whether it's sales or service. I love this dealership. Great service, great people, and always friendly every visit. service. I love this dealership. Great service, great people, and always friendly every visit. More
by JON.KILLEBREW
Employees Worked With
Dillon Love
July 02, 2020
Bill Utter Ford was an amazing experience. Their service department is top notch and super helpful unlike another Ford dealership I went to. Don is awesome. department is top notch and super helpful unlike another Ford dealership I went to. Don is awesome. More
by KKENT105
Employees Worked With
Don Swift
July 02, 2020
Great service every time I go to Bill Utter. We have an Great service every time I go to Bill Utter. We have an explorer and an F250 that are always serviced at Bill Utter and I couldn’t be more please wi Great service every time I go to Bill Utter. We have an explorer and an F250 that are always serviced at Bill Utter and I couldn’t be more please with the quality of service, the speed and the people. More
by Shady Shores Guy
Employees Worked With
Dillon Love
July 01, 2020
They got my truck in and out fast did a great job . They were nice and friendly as always. Bill utter ford treated me like family were nice and friendly as always. Bill utter ford treated me like family More
by DANNYBRUMLEY
June 30, 2020
The service I received was great. Efficient and fast. I was concerned, however, that no one was wearing a mask. Kept me from giving 5 stars. was concerned, however, that no one was wearing a mask. Kept me from giving 5 stars. More
by hilltopranchdogs
Employees Worked With
