Bill Utter Ford - Service Center

Check Engine Light F250 Diesel Great service, fixed completely and also handled two Ford recalls while in the shop. Even though I had no appointment they serviced the truck as quick Great service, fixed completely and also handled two Ford recalls while in the shop. Even though I had no appointment they serviced the truck as quickly as possible. More

Filter sales/change out Issue with my air filter being said was black after only a year and 20,000 miles yet my last one was not done til 35,000 miles. And they said old filt Issue with my air filter being said was black after only a year and 20,000 miles yet my last one was not done til 35,000 miles. And they said old filter was disposed of so I could not see it. Just concerns me as why would it be so bad so early? Otherwise service was good. More

Slow but okay I was sent to the service department for an unscheduled safety recall. The waiting area is comfortable and has WiFi. Took 2 hours to comply with the I was sent to the service department for an unscheduled safety recall. The waiting area is comfortable and has WiFi. Took 2 hours to comply with the recall. Was told by the sales department that it was quick. Don’t consider 2 hours quick but it was unscheduled so take it for what it is worth. More

Poor work and poor answers The service center did sub par work. It took three tries to get warranty work done, the issue is not fixed. I will not go back. The service center did sub par work. It took three tries to get warranty work done, the issue is not fixed. I will not go back. More

Greg Hall is the Best! As always, I have gotten excellent, professional level service, dealing with Greg Hall as I have done for years. He always handles my service related As always, I have gotten excellent, professional level service, dealing with Greg Hall as I have done for years. He always handles my service related business with a high degree of professionalism, delivering consistently in a positive manner over the years. More

Bait & Switch I was gold one thing by Carrie, got another and several times. I told my service tech that I would wear a camera next time so she could see and hear I was gold one thing by Carrie, got another and several times. I told my service tech that I would wear a camera next time so she could see and hear herself. The only problem is I can’t do that since I won’t be back. Carrie, just be upfront with people and not afraid to tell them what they NEED to hear! My salesman told me two years ago that the great thing about buying an $83,000 truck is that the service center will give me the “Cadillac” treatment when I pull up. I hate to see the “Suburban” treatment. To succeed in business, under promise and over deliver, not the opposite. More

The Place for Service I receive friendly and efficient service from everyone I am in contact with. My car is taken care without need for returns. It is a nice facility I receive friendly and efficient service from everyone I am in contact with. My car is taken care without need for returns. It is a nice facility to wait in while your vehicle is serviced and you can observe the staff working in Repair Services. On one occasion I watched all the work be done on my car. More

Always excellent service and customer care Bill Utter service is the best. I especially appreciate the attention to details. Carina always makes sure that my truck gets exactly what it needs an Bill Utter service is the best. I especially appreciate the attention to details. Carina always makes sure that my truck gets exactly what it needs and keeps me informed. More

Friendly and Efficient Service Visit I needed to get a key cut and programmed. I called first and was told no appointment was necessary. I arrived on Friday, late afternoon and was greete I needed to get a key cut and programmed. I called first and was told no appointment was necessary. I arrived on Friday, late afternoon and was greeted by Johnny. He took care me in less than an hour and I was on my way! More

Took 2 hours for an oil change, was not busy Greg Hall is my go-to service adviser , does a great job. The problem is the shop workers, I was watching when my truck was moved in it sat for 30 min Greg Hall is my go-to service adviser , does a great job. The problem is the shop workers, I was watching when my truck was moved in it sat for 30 min.before they started and the person doing the work l don't think he now the job that well, did not even check the other fluids. More