Bill Utter Ford - Service Center

Simply the best! I don't know of another dealership/service department that would have your back like Bill Utter Ford. I live in Houston and when I really need someth I don't know of another dealership/service department that would have your back like Bill Utter Ford. I live in Houston and when I really need something taken care of I drive to Bill Utter Ford in Denton because I know they will take care of me! Thank you! More

Recall work Just great process, easy in, quick maintenance and out the door smoothly. Time is valuable and Bill Utter respects your time. Thanks for respectin Just great process, easy in, quick maintenance and out the door smoothly. Time is valuable and Bill Utter respects your time. Thanks for respecting our time!! More

Service work done in a very timely matter, stayed in contact about what was going on. Always friendly and prompt. Would highly remand Bill Utter Ford done in a very timely matter, stayed in contact about what was going on. Always friendly and prompt. Would highly remand Bill Utter Ford More

Excellent The service department is great especially jim houghton it is a great place for service or new vehicles great service and friendly staff very good The service department is great especially jim houghton it is a great place for service or new vehicles great service and friendly staff very good More

Courteous and prompt service I was greated promptly, service options for my truck explained and expected wait time provided. My service advisor updated me during the process and I was greated promptly, service options for my truck explained and expected wait time provided. My service advisor updated me during the process and provided additional options for my consideration. More

Valve Replacement and normal maintenance All I can say is that Eddie Church at Bill Utter Ford knows my name and takes care of everything. I trust his recommendations and that he will do what All I can say is that Eddie Church at Bill Utter Ford knows my name and takes care of everything. I trust his recommendations and that he will do what he says he will do. More

Dash Replacement I stared working with this dealership on June 24th about one issue in my 2018 F150, the warped dash. This was a TSB that many f150 owners were/are exp I stared working with this dealership on June 24th about one issue in my 2018 F150, the warped dash. This was a TSB that many f150 owners were/are experiencing, so maybe this is more on Ford than the dealership. However, I had to work with 3 different service advisors, 3 different loaner cars, and countless phone calls over the course of 6 months to finally get my fixed truck back. It always seemed like I was having to call them for updates and rarely were they proactively calling me for updates. First, the new dash they ordered to replace mine had the same issue as my current dash. Unfortunately, they didn’t look at the new part before tearing apart my truck. The 2nd new dash was on back order and so I waited, and waited. Finally the new dash arrived but now the dealership didn’t have any available loaners for me. I find this hard to believe because the dealer can make any of their cars loaners if they really want to. Finally the loaner was available and finally I got my truck back December 3rd. Not impressed! More

Awesome Experience as Always. The Staff at Bill Utter makes you feel welcome and try to make the experience satisfying. They also made sure to have a loaner vehicle available and r The Staff at Bill Utter makes you feel welcome and try to make the experience satisfying. They also made sure to have a loaner vehicle available and ready to roll, so I was able to work that day. More

Bob Lynn is awesome Bob Lynn in the collision center is great, very compassionate, great communication, great service. I would recommend him to anyone that needs it. Than Bob Lynn in the collision center is great, very compassionate, great communication, great service. I would recommend him to anyone that needs it. Thank you More

Above & beyond the call of duty! My battery just died with a stack of groceries in my car. I called by trusted car service manager Greg Hall and he recommended I get the auto repair s My battery just died with a stack of groceries in my car. I called by trusted car service manager Greg Hall and he recommended I get the auto repair shop at Walmart to get my car started and head that way & he would replace the battery as soon as I got there. I really trust Greg to work for my best interest and he never fails me. My big thanks to Greg Hall. He has serviced all my cars for many years & I really appreciate his personal attention in taking car of all my car needs. More