Bill Utter Ford - Service Center

Super fast service I came in earlier than my appointment and asked if I could be served sooner. Staff worked diligently to get me out the door quickly. They were very pl I came in earlier than my appointment and asked if I could be served sooner. Staff worked diligently to get me out the door quickly. They were very pleasant and welcoming as well. Thank you! More

Its okay I never saw any of the three guys shown as " Employees dealt with". The young man that ACTUALLY helped me was very good. Overall...It was pleasant eno I never saw any of the three guys shown as " Employees dealt with". The young man that ACTUALLY helped me was very good. Overall...It was pleasant enough. More

F-450 Service Greg Hall is great. Handles all points of the process with vehicle. Had update in AC system and all went well. Greg found electrical problem and fi Greg Hall is great. Handles all points of the process with vehicle. Had update in AC system and all went well. Greg found electrical problem and fixed it. More

Terrible customer service I pulled in the service garage and five service writers looked up but no one got up to greet me...I waited for five minutes watching them thru the gla I pulled in the service garage and five service writers looked up but no one got up to greet me...I waited for five minutes watching them thru the glass and finally I started honking the horn and then I asked for the service manager and let him know what lazy employees he has working for him. My inspection sticker was expired in August and they didn’t catch that either... More

Ford Escape Repair They did a great job with service. They were supposed to repair a recalled part and when I got my car home it was having weird issues. I took it bac They did a great job with service. They were supposed to repair a recalled part and when I got my car home it was having weird issues. I took it back in and they fixed the problem and my care is good to go now. More

Ill come back, but wasn’t the greatest. First of all, I asked for my truck to be washed and it was not. When I pulled in and requested serviced, I was told they could wash it and I said that First of all, I asked for my truck to be washed and it was not. When I pulled in and requested serviced, I was told they could wash it and I said that I did want that. Secondly, I spent almost two hours for a simple oil change, and as I stated previously, that was all they did. I hope this improves, because I would to continue to bring my truck there. More

Great, professional services provided Eddie was great on the phone setting up my appointment and great with the in person interactions I had with him! Eddie was informative, warm and kind Eddie was great on the phone setting up my appointment and great with the in person interactions I had with him! Eddie was informative, warm and kind in all interactions with me and would reach out again to him specifically in the future to handle other services on my vehicle! More

New tires and recall I was real satisfied with the work the only thing that kind of bothered me a little was they told me they didn’t have a part and kept the car for one I was real satisfied with the work the only thing that kind of bothered me a little was they told me they didn’t have a part and kept the car for one more day but I told him that I needed to see if I could washing they told me they were going to wash and vacuum my car but they didn’t I guess they forgot other than that I was very satisfied with the work More

Excellent Came in for my regular oil change, friendly service even at seven in the morning. Took a look around the lot and was out of their within about an fort Came in for my regular oil change, friendly service even at seven in the morning. Took a look around the lot and was out of their within about an forty five minutes. More

Great service dept Little slow, but gets the job done correctly. First service of my new vehicle that I bought from five star in lewisville, will never go back. Bill Utt Little slow, but gets the job done correctly. First service of my new vehicle that I bought from five star in lewisville, will never go back. Bill Utter has earned my business from now on, they take care of there customers, treat you like a person instead of a #. Corrine was great More