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Bill Utter Ford - Service Center

Denton, TX

4.9
2,551 Reviews

2,551 Reviews of Bill Utter Ford - Service Center

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April 11, 2024

Fast service! I was expecting a 4-5 day turn around but got my Navigator back in half that time! More

by brad.usmc94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Bill Utter Ford responded

Brad, thank you for sharing your stellar experience with Bill Utter Ford! Have a great day!

April 11, 2024

Great service, quick repair, Danny has excellent customer service and I will be returning again More

by bgossett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Bill Utter Ford responded

We are so glad Danny and the Bill Utter Ford team delivered five-star service! See you next time!

April 10, 2024

Justin my service advisor did a great job getting me taken care of! They all were very friendly More

by Kevin Farmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Apr 10, 2024 -

Bill Utter Ford responded

Kevin, thank you for leaving Bill Utter Ford a five-star review! We are happy to hear that Justin delivered excellent service.

April 09, 2024

They were awesome just oil change but to ou for watch TV and everyone was awesome More

by Carl.gunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kason Edwards
Apr 09, 2024 -

Bill Utter Ford responded

We are grateful to have earned your business, Carl. Thanks for taking the time to leave us a review! - The Bill Utter Ford Team

April 09, 2024

Got right in and was taken care of in a timely fashion. Was advised of progress all throughout visit. More

by vfredgrindle55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Bill Utter Ford responded

We're glad to know you had a timely and well-informed service experience at Bill Utter Ford. We appreciate your feedback, thank you!

April 09, 2024

They did a great job of not only getting my truck in for service in a reasonable time for an unforeseen issue, but completed the repair quickly and kept me well informed every step of the way. Thanks Joe More

by Randomname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor, Joe
Apr 10, 2024 -

Bill Utter Ford responded

We're glad to know that Joe and our team at Bill Utter Ford were able to provide you with efficient and communicative service for your truck. Thanks for the shout-out, we'll be sure to pass it along!

April 08, 2024

Good customer service. Had my truck ready within the hour. Also called and let me know truck was ready. More

by Mark Inman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 08, 2024 -

Bill Utter Ford responded

Mark, we're glad to know you had a positive experience at Bill Utter Ford and that your truck was ready in no time. Thanks for the review!

April 04, 2024

I had a terrible experience at another dealership so I was very impressed when I called and spoke to someone right away and got an appointment the next day. They didn’t have The parts for the recalls and More

by Mommo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan
Apr 04, 2024 -

Bill Utter Ford responded

We're glad to know that our team at Bill Utter Ford could assist you promptly and efficiently. Thanks for putting your trust in us - it's always our pleasure to provide premier service. Please let us know if we can further assist you while you wait for the other part to arrive!

April 02, 2024

Magan and Logan are amazing. I had a small issue with my truck and thry didnt hesitate to assist me with a great smile and a welcoming attitude. Thry got me i to a loaner and More

by Gilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Swift, Kyle White, Christina Flook, Sharon Moreno, Tony King, Karina Rubio
Apr 02, 2024 -

Bill Utter Ford responded

Gilbert, we're glad to know that our team was able to assist you promptly at Bill Utter Ford. We always aim for a smooth experience! Thanks for your kind words.

March 31, 2024

I am very satisfied with the service, it was quick and service personnel was phenomenal, she welcome me cheerful😊 I will definitely come there again when I need service More

by Bishop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Flook
Apr 01, 2024 -

Bill Utter Ford responded

We're so glad to know you had a positive experience with our service team at Bill Utter Ford! Your satisfaction is important to us and we look forward to welcoming you back for your future needs. Safe travels until then!