Bill Utter Ford - Service Center

W O W I have been with bill utter for years They have always provided me with prompt courteous caring service I would recommend them to anyone Great folk I have been with bill utter for years They have always provided me with prompt courteous caring service I would recommend them to anyone Great folks More

Great care and price I was well taken care of at my recent service appointment at Bill Utter Ford. While the techs were backed up Eddie Church, who is my service adviser, I was well taken care of at my recent service appointment at Bill Utter Ford. While the techs were backed up Eddie Church, who is my service adviser, hooked me up with a loaner truck. When the service was done the price ended up well under the cost that was quoted to me originally. It was a very good experience. More

Awesome service, speedy and friendly staff too! My service advisor was Danny Morris and he provided great service. I was quoted 5 hours for recall work to be done and it took 4.5 hours. The shuttl My service advisor was Danny Morris and he provided great service. I was quoted 5 hours for recall work to be done and it took 4.5 hours. The shuttle service was excellent as well! Ripley was the driver and he is quite enjoyable to talk to. All in all, a great experience at Bill Utter Ford!! More

Oil change and inspectio Fast service. Completed work more quickly than anticipated. Price in line with comparable service from the quick lube and inspection places that are a Fast service. Completed work more quickly than anticipated. Price in line with comparable service from the quick lube and inspection places that are available in the area. More

Eddie Church is an awesome service manager. Eddie Church always takes care of us and is very prompt. We thank Bill Utter Ford for always taking good care of us in the service department and Dav Eddie Church always takes care of us and is very prompt. We thank Bill Utter Ford for always taking good care of us in the service department and Dave Underwood in the sales department. More

Slow service, work not performed, indifference of service pe rsonnel. Slow indifference service indifference indifference indifference indifference, indifference, indifference, indifference, indifference. S rsonnel. Slow indifference service indifference indifference indifference indifference, indifference, indifference, indifference, indifference. Several customers were waiting for a service writer technician to check them in when I arrived. I had to wait as well. Again your service department showed total indifference to the customers. Second time I’ve been there, probably the last. More

The best service Personnel ever The service was grate as well as the courtesy shown to me during my encounters from Danny Morris and the loner car lady . From the start to the ending The service was grate as well as the courtesy shown to me during my encounters from Danny Morris and the loner car lady . From the start to the ending of my service time !!! More

great service as always ! Carrie treats people the way she would want to be treated. Highly recommend Bill Utter Ford. Hope my future services are as great as this one! ! Carrie treats people the way she would want to be treated. Highly recommend Bill Utter Ford. Hope my future services are as great as this one! More

Recall Called to set an appointment on Monday for a recall but parts were not in stock. Was told to call back on Wednesday. On Tuesday I received a second re Called to set an appointment on Monday for a recall but parts were not in stock. Was told to call back on Wednesday. On Tuesday I received a second recall for CO and explained that in the Wednesday phone call for booking the appointment. Set an appointment for a Friday morning at 7 am and Dropped vehicle off before closing Thursday night. Was clear that I needed my vehicle by the end of the day Friday. Received two phone calls Friday, one being an update for the vehicle about to get serviced and then another for the vehicle being complete. Upon arrival to pick it up, I asked how it went and it was very unclear. He finally disclosed that only one recall had been done. Had to get a loaner vehicle for the night. Never received a phone call for vehicle completion on Saturday so I called to check. Guy who answered had no clue if it was done, couldn’t find paperwork. He called me back and said there was confusion but it was done. I went and picked it up that afternoon. More

Disappointing I have been to several Ford service centers for maintenance of my vehicles, but was very disappointed in the lack of customer service from this servic I have been to several Ford service centers for maintenance of my vehicles, but was very disappointed in the lack of customer service from this service dept. I made an appointment online, but was not met by a service advisor when I brought my vehicle in. There was no walk around or conversation about what my needs for this visit were. When the service was completed, there was no service advisor who went with me to my vehicle to verify my requests had been met. More