Bill Utter Ford - Service Center

Continued Service !! I have been dealing with Bill Utter Ford for many many years. It helps make the process a lot easier when service techs, mechanics and management hav I have been dealing with Bill Utter Ford for many many years. It helps make the process a lot easier when service techs, mechanics and management have been with Bill Utter for a lot of years. Cutto's to the ownership ( Bill Utter Ford Family ). I expect to keep trading with and buying new Fords as long as I'm able. More

Happy Customer The Ford Explorer was diagnosed with an antenna problem affecting XM Radio reception. Part was ordered the day of diagnosis and I was contacted promp The Ford Explorer was diagnosed with an antenna problem affecting XM Radio reception. Part was ordered the day of diagnosis and I was contacted promptly when the part came in the next day and the vehicle was scheduled for an appointment the following day. The car was taken back for service upon my arrival at the appointment time and the new antenna was installed in about 30 minutes. The service department diagnosed the issue, said what they were going to do and did it! More

NO Respect for appointments I called last week to set up an appointment to have my oil change. Arrived 15 minutes early to get my truck checked in. They said it was a minimum of I called last week to set up an appointment to have my oil change. Arrived 15 minutes early to get my truck checked in. They said it was a minimum of a 2 1/2 hour wait. The guy offered for me to come back later and be got in quicker. Even after stating I have an appointment it didn’t matter I would have to wait behind all the walk ins. So I did my other errands and came back still waited aver an hour before it was done. Even talking to a customer service, it appears nothing could be done. If you are going to take appointments you need to honor them. It’s disrespectful of a customers time. This time I could go and come back, however most of the time I can’t. I can’t afford to spend multiple hours sitting around waiting for y’all to decide my new appointment time. And often no one can come get me. Please be more considerate of your customers time. I won’t be back again, if it happens one more time. More

Eddie took great care of my needs Bill Utter Ford took care of my needs and got it done fast. Eddie got me in and out guilty when I picked up my truck. Thank you Bill Utter Ford took care of my needs and got it done fast. Eddie got me in and out guilty when I picked up my truck. Thank you More

Helpful They aren't now my go to for car repairs! They have been timely and helpful when a couple of issues have ever popped up with my car. They aren't now my go to for car repairs! They have been timely and helpful when a couple of issues have ever popped up with my car. More

Eddie Church in the service department was very helpful Eddie Church in the service department helped me when Don Swift was unavailable. Eddie kept me informed of the status of my repairs and was very nice Eddie Church in the service department helped me when Don Swift was unavailable. Eddie kept me informed of the status of my repairs and was very nice to work with. This was my first time to visit and use Bill Utter Ford and I will continue to use Bill Utter Ford in the future for any service needs. I also plan to buy a new trunk in the future and I plan to buy it from Bill Utter Ford. More

Suggested repairs were ridiculously overpriced I took my 2016 F 150 in for routine service and wanted the actuator that controls AC airflow is not working. Ford quoted $800 for the repair. Most onl I took my 2016 F 150 in for routine service and wanted the actuator that controls AC airflow is not working. Ford quoted $800 for the repair. Most online estimates were $300-400 to replace a $20 part More

Stop ripping people off Look I’ve had such a ridiculous amount of problems with my ford since I’ve bought it. Doesn’t help that the dealership tries to rip people off. I know Look I’ve had such a ridiculous amount of problems with my ford since I’ve bought it. Doesn’t help that the dealership tries to rip people off. I know that my service guy was lying to me about things but what am I supposed to do?! You guys had my car and it wasn’t easy for me to go up there and prove him wrong. No way it should have cost the amount that it did and when I called to tell him not to do it, supposedly “they already started it” although it took almost a half a day from that point before I could come pick it up. Ford I’m tired of your company and deeply regret buying my car from you guys. My car is only 4 years old. So why in the xxxx have I had so many problems?! If you are going to sell lemons, at least provide cheap services for your cheaply made cars. More

service call Greg is outstanding on following up with me and keeping in the loop when service is taking longer than expected. Pricing is high at times but overal Greg is outstanding on following up with me and keeping in the loop when service is taking longer than expected. Pricing is high at times but overall would recommend Bill Utter's service department. More