Bill Utter Ford - Service Center

It's always been a nice experience at Bill Utter in Denton The staff and facilities there are awesome. I always feel relaxed at that place. It's a very clean, comfortable, relaxed and professional environmen The staff and facilities there are awesome. I always feel relaxed at that place. It's a very clean, comfortable, relaxed and professional environment there. Special thanks to Dillon from the last time I was there. Steve More

Greeted me promptly. I was greeted promptly and friendly. Everyone was friendly that I came in contact with. I like using Bill utter Ford because it is close to my home an I was greeted promptly and friendly. Everyone was friendly that I came in contact with. I like using Bill utter Ford because it is close to my home and y’all are better service than where I got my car at Lewisville ford More

20,000 mile service All excellent and timely. Everyone from sales to management to service make this a most enjoyable experience. I will not shop anywhere else for a Fo All excellent and timely. Everyone from sales to management to service make this a most enjoyable experience. I will not shop anywhere else for a Ford vehicle. More

Really misleading each time I have recently moved to the area, with that comes a common thread of reviews. So I look up Bill Utter Ford and find they have some decent reviews. I have recently moved to the area, with that comes a common thread of reviews. So I look up Bill Utter Ford and find they have some decent reviews. I make an apportionment for 8 am. My truck is never even looked at until the next day maybe mid morning, I am without the truck for three days for new shocks. I call and am told I will be called with updates throughout the visit, which happen 50% of the time. I go without a loaner car for three days which is ridiculous. I am in sales, no car, no sales. So I lost time on sales for my family, a supposed appointment time which is a complete waste of time and very misleading and has never been kept, and also just the organization and ability to follow up and follow through with paying customers is sub par for such a business. They need to honor appointment times, follow up calls, and also peoples time. I would have expected a 10% or more discount for having to wait so long on a typical fix, did I get even a notion of that no, a straight walk to the payment counter. We are giving them the keys to our assets with sub par customer service and accountability on their end for not making parts calls timely and following up with me as a customer. Organization is key. More

Excellent service John Witt does a great job. Great service and very fast to complete the job. They go far above what is to be expected. service John Witt does a great job. Great service and very fast to complete the job. They go far above what is to be expected. More

Always the best service Had a transmission issue and needed to get my Explorer looked at. Called and had an appointment for the next day. We were well taken care of during t Had a transmission issue and needed to get my Explorer looked at. Called and had an appointment for the next day. We were well taken care of during the time it took to get the part ordered. Whoever found the problem and did the work, did a great job. My car drives like new again. Thanks to Greg and Steve too for the great customer service. More

Oil change and new break pads Always a good experience with Bill Utter Service. Good communication regarding expectations on the work that needed to be done with no added pressure Always a good experience with Bill Utter Service. Good communication regarding expectations on the work that needed to be done with no added pressure for other services. More

Service The employees I have worked with are what Bill Utter Ford is and should be. Courteous and puts the concerns of the customer first. Thanks Bill Utter F The employees I have worked with are what Bill Utter Ford is and should be. Courteous and puts the concerns of the customer first. Thanks Bill Utter Ford. More

Dependable Service! I have used Bill Utter Ford for years, and appreciate their attention to detail and their professional Service Dept. staff! I have primarily used Dann I have used Bill Utter Ford for years, and appreciate their attention to detail and their professional Service Dept. staff! I have primarily used Danny M, who I trust, and I know he always takes care of my vehicle needs! Their shuttle driver was even a joy to visit with! More

Excellent Service Excellent service once again from from Eddie Church and the Bill Utter Ford Service Center. Very friendly professional and service was performed in a Excellent service once again from from Eddie Church and the Bill Utter Ford Service Center. Very friendly professional and service was performed in a timely manner. More