Bill Utter Ford - Service Center

Miss the mark Generally, I give five stars, but this visit went down in time and communication. 9:30 appointment for oil change and tire rotation. Left at 11:4 Generally, I give five stars, but this visit went down in time and communication. 9:30 appointment for oil change and tire rotation. Left at 11:45. A ticket that was signed in at 9:58 was serviced and left bay ahead of me. Technician apologized and realized that vehicle got placed ahead of me somehow. Stuff happens, but I never had a service advisor come and communicate with me. Every other customer had an advisor updating them. There was a recommendation by tech for additional services but the service advisor never spoke with me. More

Bill Utter Ford's Service department Rocks!!! I have been using Bill Utter Fords service department, since we moved here in 2006. I would never go any where else. Danny Morris (Service Departmen I have been using Bill Utter Fords service department, since we moved here in 2006. I would never go any where else. Danny Morris (Service Department) is the best. I trust him 100%. He tells me what he thinks I need, and what I don't need. I love Bill Utter Ford!!!! More

Excellent dependable service as usual . Easy in, easy out. Great way to keep vehicle running dependably at minimal operations cost for long period of time. . Easy in, easy out. Great way to keep vehicle running dependably at minimal operations cost for long period of time. More

Quality service, Great Customer Service Quality automotive service, and GREAT, FRIENDLY hands on customer service from Erin in Customer Service, and Ripley with the Shuttle Service. They ma Quality automotive service, and GREAT, FRIENDLY hands on customer service from Erin in Customer Service, and Ripley with the Shuttle Service. They made my experience with Bill Utter Ford exceptional. Thanks so much! More

I am consistently NOT given a car wash with my oil change. I have a letter from the (Past) Service Manager, spelling out specifically that I receive a free oil change for the life of my ownership and a free ca I have a letter from the (Past) Service Manager, spelling out specifically that I receive a free oil change for the life of my ownership and a free car wash with each oil change. This is due to a damaging issue that occurred to my truck on my first oil change/tire rotation. For the first 3 years, I received the free oil change and car wash. But for the past 3 visits, I have not received the car wash. There is always an excuse at pick-up but never a notification upon delivery when I verbally acknowledge the free car wash. More

Still not fixed I had work done on my F150. Back passenger door was taking water in & holding water every time it rained heavily. They fixed that problem but after pu I had work done on my F150. Back passenger door was taking water in & holding water every time it rained heavily. They fixed that problem but after putting new seals on every door now my driver side door has a big knock as it’s going up or down that sounds like it is coming off track. Also I had them look at my radio (sync 3) they said my module was going bad and that it would be 3 weeks before it would come in. Still no call or update as to when it will be in. Work done in October. It is now January 3 months later still no call or update. Will be hard pressed to get work done there again. More

Best Dealer Around Bill Utter always goes that special extra step to make sure their customers are satisfied. I have only used Bill Utter to service my 08 Town Car which Bill Utter always goes that special extra step to make sure their customers are satisfied. I have only used Bill Utter to service my 08 Town Car which I bought there. Their prices are comparable to other shops and they back up their work. The collision shop is also great and I have had my car fixed there and my wife's Mercedes. More

Service The service department did a great job. Great work and quick service. Erin was very helpful and has always been there to help with any needs The service department did a great job. Great work and quick service. Erin was very helpful and has always been there to help with any needs More

Initial oil change and DEF replacement - My main reason for not changing my oil at the dealership - always takes too long - I can be in a drive thru and out in 20 to 30 minutes but it takes a My main reason for not changing my oil at the dealership - always takes too long - I can be in a drive thru and out in 20 to 30 minutes but it takes about an hour at the dealership - If I have another reason for being there, then no problem... More

Awesome Service I have been to two other Ford Dealers in the metroplex and Bill Udder Ford was by far the best and friendliest service I have received. Thank you I have been to two other Ford Dealers in the metroplex and Bill Udder Ford was by far the best and friendliest service I have received. Thank you More