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2,722 Reviews of Bill Utter Ford - Service Center
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January 02, 2019
Excellent service with competent people. Great service. Customer oriented. Wonderful attitude and competent workmanship. Highly recommend this company. Friendly staff. No BS. First time in ma Great service. Customer oriented. Wonderful attitude and competent workmanship. Highly recommend this company. Friendly staff. No BS. First time in many years that I have used dealer for service work. Will definitely go back for all my maintenance needs. More
by Grumpy3
Employees Worked With
Don Swift
January 01, 2019
Takata airbag replaced in 45 minutes! Made an appointment beforehand. In and out in 45 minutes. The new waiting area is much nicer than the old one. Also, like that the waiting area ha Made an appointment beforehand. In and out in 45 minutes. The new waiting area is much nicer than the old one. Also, like that the waiting area has big windows into the service bay so you can see the work going on. Nice touch. More
by jim.eichler49
Verified CustomerEmployees Worked With
January 01, 2019
Quick Lane The service people were very helpful and friendly. Erin was very knowledgeable. She was easy to work with. They topped off my windshield wiper fluid w The service people were very helpful and friendly. Erin was very knowledgeable. She was easy to work with. They topped off my windshield wiper fluid while I waited. More
by Sycokid1
Employees Worked With
Erin Bostick
January 01, 2019
Service Very happy with Erin. She was very helpful, friendly and communicated with us. We were not happy the original issue could not be duplicated and had to Very happy with Erin. She was very helpful, friendly and communicated with us. We were not happy the original issue could not be duplicated and had to have our car in to two different Ford dealers within 3 days. Also not happy with the fact that this issue has been reported as a known problem for a while and no recall has been made. Not happy with our first Ford vehicle. More
by Ranv
Employees Worked With
Erin Bostick
December 31, 2018
I had an amazing experience I took my car to another dealership only to be told it would be 4 days before they could look at it. I drove to Denton which is about 40 miles from wh I took my car to another dealership only to be told it would be 4 days before they could look at it. I drove to Denton which is about 40 miles from where I live, I was in tears by the time I got there because my car started stalling. Erin took really good care of me and actually got me in a rental and I was out of there in no time. I will drive here every single time. More
by TIMARTINEZ
Employees Worked With
Erin Bostick
December 31, 2018
Always an excellent experience! As long as Eddie Church is with Bill Utter Ford we will be customers! Always professional, honest and. Accommodating, Eddie makes sure we are well tak As long as Eddie Church is with Bill Utter Ford we will be customers! Always professional, honest and. Accommodating, Eddie makes sure we are well taken care of. . More
by Gray’s
Employees Worked With
December 31, 2018
Service on 2018 F-150 They took great care of my truck, and were right on schedule. It is refreshing for someone to tell you something, and then live up to it. They took great care of my truck, and were right on schedule. It is refreshing for someone to tell you something, and then live up to it. More
by JeffB
Employees Worked With
John Witt
December 31, 2018
excellent very good service timely Mr. Eddie Church is truly professional. Eddie handled everything very efficiently and resolved th issue and had us on very good service timely Mr. Eddie Church is truly professional. Eddie handled everything very efficiently and resolved th issue and had us on our way.. Give this man a raise....$$$$$ He is the best. More
by DANKLIMPEL
Employees Worked With
December 31, 2018
grossly overpriced and not considerate of my time They quoted me $3,000 to replace a single part in my sun roof assembly. Not replace the sunroof itself, or the motor that moves it, just the track it They quoted me $3,000 to replace a single part in my sun roof assembly. Not replace the sunroof itself, or the motor that moves it, just the track it moves on, just that piece for $3,000. I chose not to let them do that. They cha ged my oil, changed my fuel filters and rotated my tires for $300. This is $100 more than I typically pay at my independent shop. In the past it has taken me 30-45 minutes to get my truck pulled around and get checked out. I thought I could out smart these time wasters by calling ahead and having my truck pulled around and waiting on me. They has my truck pulled around, but the paperwork was not at the register, so I got to wait around for half an hour while the cashier tracked down Don, the service rep, to get my paperwork and check me out. If you haven’t been keeping score, that is Bill Utter Ford 3, Jeff 0. More
by jefflanglitz
Employees Worked With
Don Swift
December 30, 2018
Service work on 2012 Mustang Took my 2012 in for airbag recall, oil change, and inspection. Greeted promptly, everyone was friendly, service advisor explained/confirmed the work Took my 2012 in for airbag recall, oil change, and inspection. Greeted promptly, everyone was friendly, service advisor explained/confirmed the work to be done. All work was completed by the time I was told. Their oil change is inexpensive compared to other local oil change places! High recommended! All around excellent experience! More
by Brian Owens
Employees Worked With
