2,722 Reviews of Bill Utter Ford - Service Center
Danny was Great I had a fuel pump issue with my 2015 F150 Extended warranty that Bill Utter sold me Through a 3rd party. Was the first time I worked with Danny. I had a fuel pump issue with my 2015 F150 Extended warranty that Bill Utter sold me Through a 3rd party. Was the first time I worked with Danny. I will always use =him going forward great Asset for Bill_Utter Ford. Thank you for the loaner as well was going out of town and needed the size of my truck, reassures my next purchase to Bill Utter Ford! Merry Christmas. More
Friendly service First time visiting service department. Overal, great experience and super clean shop floor! Still have issue with front end noise but, will try ag First time visiting service department. Overal, great experience and super clean shop floor! Still have issue with front end noise but, will try again in January to get diagnosed. More
Great service. As always the service department is fast, efficient, friendly, and always very competent. I would highly recommend Bill Utter Ford to all my friends As always the service department is fast, efficient, friendly, and always very competent. I would highly recommend Bill Utter Ford to all my friends and family. More
Prompt, Quick Service Awesome service!! Recently took vehicle for state inspection., was in and out within half hour!! Utter family takes great care of my vehicle, always f Awesome service!! Recently took vehicle for state inspection., was in and out within half hour!! Utter family takes great care of my vehicle, always friendly and helpful staff. I would not purchase or service my vehicles anywhere else!! Thanks Bill Utter!! More
EXCELLENT SERVICE I'm at 40000 miles on my F-150 and this past week was my 4th service in just over ten months. I work with Danny in service and he is the epitome of p I'm at 40000 miles on my F-150 and this past week was my 4th service in just over ten months. I work with Danny in service and he is the epitome of professionalism! I showed up on time and I was in and out in less than 30 minutes. Job well done! John O More
Fix overheating problem. Repair work good so far, but only one day old. Car driven only about 50 miles. Don’t expect any ptpblems. Repair work looks good. Will have a better r Repair work good so far, but only one day old. Car driven only about 50 miles. Don’t expect any ptpblems. Repair work looks good. Will have a better report in two weeks or do. More
Faith restored Have had my truck here several times for service. Recently had my truck in to have my starter replaced and it wasn’t the greatest experience of my lif Have had my truck here several times for service. Recently had my truck in to have my starter replaced and it wasn’t the greatest experience of my life. I will give a great deal of credit to the owner . Once he found out he quickly reached out and remedied everything. The owner of this company proved to me he truly cares about his customers and I would recommend them to anyone. More
Always do a great job. Greg is very knowledgeable and friendly. Always keeps us updated and gets the job done quickly and efficiently. Waiting room is clean and always has Greg is very knowledgeable and friendly. Always keeps us updated and gets the job done quickly and efficiently. Waiting room is clean and always has coffee and water. Simply a good experience. More
Quick, straight forward, and clear! Worked with Danny who was straight forward, clear about what would happen and professional. They had 2 recalls do, battery & state inspection and it w Worked with Danny who was straight forward, clear about what would happen and professional. They had 2 recalls do, battery & state inspection and it was done in 2 hours even after I said I could come in a day or two for the car. Appreciate it all! More
This experience was good . First time Don was my adviser and he kept me informed although it took over a week for techs to figure out the issue. Previous experience were very . First time Don was my adviser and he kept me informed although it took over a week for techs to figure out the issue. Previous experience were very bad, so would not recommend, but I have the extended warranty so feel locked in. As long as I receive service as Don provided. I am very unhappy with the finance gentlemen who sold me the extended warranty. It was my fault for not reading every word. But 3 times he assured me this was a Bill Utter Warranty not something through an insurance company. That it would cover everything that the factory warranty covered throughout the warranty period plus some. Should have known better, but because I have bought every car from Dole Chaffin in the past decades(note we are not related) I placed blind faith in the finance guy that sold me on this. I am very disappointed in his misrepresentation. But I understand a verbal conversation is he said he said and so live and learn. None the less I will not trust a Bill Utter employee again. More