Back

Bill Utter Ford - Service Center

Denton, TX

4.9
2,722 Reviews

2,722 Reviews of Bill Utter Ford - Service Center

Sort by
December 27, 2018

Danny was Great I had a fuel pump issue with my 2015 F150 Extended warranty that Bill Utter sold me Through a 3rd party. Was the first time I worked with Danny. More

by mmwood0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2018

Friendly service First time visiting service department. Overal, great experience and super clean shop floor! Still have issue with front end noise but, will try ag More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Owen
December 24, 2018

Great service. As always the service department is fast, efficient, friendly, and always very competent. I would highly recommend Bill Utter Ford to all my friends More

by landesgary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dillon Love
December 21, 2018

Prompt, Quick Service Awesome service!! Recently took vehicle for state inspection., was in and out within half hour!! Utter family takes great care of my vehicle, always f More

by JOJONAME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doyle Chaffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Wolfe, Jeffrey Rigsby
December 21, 2018

EXCELLENT SERVICE I'm at 40000 miles on my F-150 and this past week was my 4th service in just over ten months. I work with Danny in service and he is the epitome of p More

by JCOrchard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Seal
December 20, 2018

Fix overheating problem. Repair work good so far, but only one day old. Car driven only about 50 miles. Don’t expect any ptpblems. Repair work looks good. Will have a better r More

by EDFLETCHER36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Bostick
December 20, 2018

Faith restored Have had my truck here several times for service. Recently had my truck in to have my starter replaced and it wasn’t the greatest experience of my lif More

by Jake31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Ahrens
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2018

Always do a great job. Greg is very knowledgeable and friendly. Always keeps us updated and gets the job done quickly and efficiently. Waiting room is clean and always has More

by landesgary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doyle Chaffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2018

Quick, straight forward, and clear! Worked with Danny who was straight forward, clear about what would happen and professional. They had 2 recalls do, battery & state inspection and it w More

by ToddRGriffith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2018

This experience was good . First time Don was my adviser and he kept me informed although it took over a week for techs to figure out the issue. Previous experience were very More

by CHAFFINT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doyle Chaffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not remember the finance employee at the time., Don Swift
Jan 17, 2019 -

Bill Utter Ford responded

Hello. We sincerely apologize that you feel this way and had this experience. Our ultimate goal every day is to provide the best customer service to every customer. We have recently had some personnel and management changes. Our hope is that you will continue to choose Doyle again, and give our Service Department another chance.

...
239
...