Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,722 Reviews of Bill Utter Ford - Service Center
Sort by
December 06, 2018
Shocks and Tires Erin Bostick is always helpful. I own 2 new Ford vehicles And prefer Bill Utter Service over other shops. The price is fare and the environment is ple Erin Bostick is always helpful. I own 2 new Ford vehicles And prefer Bill Utter Service over other shops. The price is fare and the environment is pleasant. More
by robertgenewise71
Verified CustomerEmployees Worked With
Erin Bostick
December 04, 2018
Recall performed They were happy to perform a recall service. Got it done same day. Dealership has been remodeled since the last time I had been there! They were happy to perform a recall service. Got it done same day. Dealership has been remodeled since the last time I had been there! More
by T-rey
Employees Worked With
December 04, 2018
Slow and Awkward I have had my Focus for 2 years and bring it here every time for service. If no one comes to greet you when you pull up it is extremely awkward to wal I have had my Focus for 2 years and bring it here every time for service. If no one comes to greet you when you pull up it is extremely awkward to walk into the service center with about 10 desks full of people and not one of them says anything to you. So you have to awkwardly stand there until someone deems it necessary to talk to you. I dropped my car off around lunch time for an oil change. I then got a call/Voicemail around 3PM asking me to call back. I called back 4 times and no one ever picked up the phone. So I called the main line and waited for them to find the man doing my service. He told me I needed 4 new tires and new filters which is totally fine but when I asked for the price of the tires he said he would have to call me back. So I waited 45 more mins for him to call me back and then did not want the tires after the quote was high and so he said wait 30 more mins before coming in to get my car. So it took this dealership 4 hours and 6 phone calls to complete a simple oil change. More
by mdr0116
Employees Worked With
Dillon Love
December 03, 2018
Oil on chassis,after oil change The service was great with Mr Church, the problem was they left oil spillage on the chassis and returned home to find out the next day oil drips on th The service was great with Mr Church, the problem was they left oil spillage on the chassis and returned home to find out the next day oil drips on the garage floor !!! More
by Larry
Employees Worked With
December 03, 2018
Erin is awesome! I am so impressed with the level of service I get at Bill Utter. My service advisor, Erin, is very thorough, knowledgeable and trustworthy. I know I c I am so impressed with the level of service I get at Bill Utter. My service advisor, Erin, is very thorough, knowledgeable and trustworthy. I know I can call her with whatever problem I have and am confident it will be done right. She and the service team went above and beyond to fix a road noise on the underbelly of my car (that I purchased at another dealership) that no other dealership had been able to locate and fix. I will continue to take my car to Bill Utter and Erin. More
by MHowe
Employees Worked With
Erin Bostick
December 03, 2018
Awesome service center . Erin and Zeeshan took great care of me and my truck. I didn't purchase my vehicle from here but I will however be purchasing future vehicles from th . Erin and Zeeshan took great care of me and my truck. I didn't purchase my vehicle from here but I will however be purchasing future vehicles from this location because of how well I was taken care of. More
by CTK16
Employees Worked With
Zeeshan Abbas, Erin Bostick
December 03, 2018
Great! Couldn't be more happy with my experience to date. Erin's smile when she greets you makes you feel very welcome, then she backs that up with the way s Couldn't be more happy with my experience to date. Erin's smile when she greets you makes you feel very welcome, then she backs that up with the way she interacts with you! More
by PTHAMM
December 03, 2018
Consistent customer service It is very easy to get appointments and to get all the necessary work completed in a reasonable time. I always feel the service is tailored to my need It is very easy to get appointments and to get all the necessary work completed in a reasonable time. I always feel the service is tailored to my needs. I am always satisfied when I leave. Thank you! More
by MGREGORY0903797
Employees Worked With
Don Swift
November 30, 2018
Vacations services There always friendly treat you as a person and not just the number walking through the door The service was done in a timely manner free ride back There always friendly treat you as a person and not just the number walking through the door The service was done in a timely manner free ride back to my house Work was done as expected Bill utter Ford‘s service and parts department is the greatest in Denton More
by TEXASUNCLEBUBBA
Employees Worked With
November 30, 2018
vehicle maintenance In getting a tire replaced, they were out of stock but got it on my cars within hours. They handled all the paperwork with insurance.. good service a In getting a tire replaced, they were out of stock but got it on my cars within hours. They handled all the paperwork with insurance.. good service and Dillon demonstrated great service skills by keeping me informed. More
by Cargirl
Employees Worked With
Dillon Love
