Bill Utter Ford - Service Center

Great people. Excellent service. We love the fast, friendly and fairly priced service. Bill Utter Ford is a terrific dealership with an awesome service department. I especially appr We love the fast, friendly and fairly priced service. Bill Utter Ford is a terrific dealership with an awesome service department. I especially appreciate that they listen closely to what I am asking for and what I am saying about the car. They have all the new technology but the haven’t forgotten old fashioned customer care. More

2011 Ford Escape Service 11/26/18 Eddie Church always goes the extra mile for his customers. The work requested was done on schedule and as quoted with no surprises. I am consistently Eddie Church always goes the extra mile for his customers. The work requested was done on schedule and as quoted with no surprises. I am consistently recommending Bill Utter Ford. More

Very good service They were great at fixing our airbag and checking our gas tank,they were very timely and always called to let us know how everything was going. They were great at fixing our airbag and checking our gas tank,they were very timely and always called to let us know how everything was going. More

Oil change took a little longer than normal. Took 2hrs for oil change, little longer than normal. Service Advisor was very nice . Length of time that it took for oil change was too long.. Took 2hrs for oil change, little longer than normal. Service Advisor was very nice . Length of time that it took for oil change was too long.. More

Friendly There was a bit of a wait they were pretty busy but the staff were super friendly and got my car done as quick as they could. I love this place espec There was a bit of a wait they were pretty busy but the staff were super friendly and got my car done as quick as they could. I love this place especially because they are super close to my house and the staff are always friendly and helpful. More

Splash Panel Repair I went to Bill Utter service to seek help in replacing two splash panels that had been damaged in our recent heavy rain. Dillon Love immediately sized I went to Bill Utter service to seek help in replacing two splash panels that had been damaged in our recent heavy rain. Dillon Love immediately sized up the situation and asked for a convenient time to make the repair. This was not a scheduled appointment and the repair completed in under two hours. And the best part ... the price was more than reasonable. Good job Dillon and the service technician. Good job Bill Utter for building a responsive team. More

Service staff very customer orinted My service rep was very helpful and provided valuable information about my vehicle.Alex reviewed each activity as it occurred and explained each check My service rep was very helpful and provided valuable information about my vehicle.Alex reviewed each activity as it occurred and explained each check results More

Customer focused. The process to drop off and pickup a service vehicle is quick and convenient. All employees are courteous and friendly. I always recommend Bill Utter The process to drop off and pickup a service vehicle is quick and convenient. All employees are courteous and friendly. I always recommend Bill Utter for sales and service. More

What I expect The service department delivered on what I expected them to do for what I pointed out. They followed up on the code 1450 and replaced a part that had The service department delivered on what I expected them to do for what I pointed out. They followed up on the code 1450 and replaced a part that had gone out once before. Just past the warranty experation date. Just my luck. Overall satisfied. More

Great service First time going to Bill Utter service department. Erin is a great customer service representative. The truck came back clean and running great. I app First time going to Bill Utter service department. Erin is a great customer service representative. The truck came back clean and running great. I appreciate the hospitality shuttle service. More