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Bill Utter Ford - Service Center

Denton, TX

4.9
2,722 Reviews

2,722 Reviews of Bill Utter Ford - Service Center

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September 05, 2018

Good but not as good as a few years ago Service times are longer since the service bay was redone. Staff that meets you when you drive in are not as helpful as they were 2-3 years back. Th More

by Green_Monster
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
na
September 04, 2018

never fails Bill Utter ford has been a great experience all around. I bought my explorer from them in 2015--from the buying experience to regular maintenance in t More

by BESFAM1196
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Swift
September 04, 2018

Body shop repairs I always receive very good service at Bill Utter Ford. Also the employees have very good customer service skills. I chose for Bill Utter Ford to make More

by jwayneflowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Rigsby, Debbie Sprabeary, Gary Markum, Miff Center
September 03, 2018

service Everything went great, no problems, even took care of some cosmetic cleaning that I had not been able to take the time to do. Pleasant surprise. More

by RSSEGARS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2018

Exceptional service. Came in for oil change and tire rotation. Took me right in and completed service while I waited. Recommended service items to be done my next visit. More

by JPharmakis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon Love
September 03, 2018

Warranty Work They did a great job. They let me know in advance it would take a few days because they were backed up. They actually finished within 2 days and let More

by JMACSTARS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2018

Overall inspection The overall inspection included changing oil & coolant; checking tires & transmission. All was completed very well. I will return to Bill Utter for fu More

by thurmanj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Constancio
August 31, 2018

Great Experience as Always We had another wonderful experience. The staff that greeted us when we pulled in was super friendly, the wait time wasn't long, they had a play area More

by Amy201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2018

Paint and body shop was less than desirable. Everything started out fine. When it was time to pick my truck up, I arrived only to find that the passenger fender molding was NOT repaired. They j More

by Steve.kelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Rigsby was my point of contact.
August 31, 2018

servics Aug 30 I made an appointment for 10 30 am. I was told when I got there that they were running late. I was early so I wrongly thought I would get out on time. More

by lewislowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon Love
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