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Bill Utter Ford - Service Center

Denton, TX

4.9
2,722 Reviews

2,722 Reviews of Bill Utter Ford - Service Center

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June 29, 2022

Thank you so much Bill Utter Ford for the amazing service. Our (young) sons truck was stolen and recovered. It was a terrible situation for a 19 year old. Your service manager and mechanic went More

by Wendy Looper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Bolin
Jun 30, 2022 -

Bill Utter Ford responded

Thank you for the rave review, Wendy! We are so glad to hear that our team could assist in this challenging situation and ensure your son is safe out on the road. Our team at Bill Utter Ford appreciates your feedback. Have a great day!

June 28, 2022

❤️❤️❤️this Dealership. Professional & Friendly & very Clean inside & out! Tv & Refreshments available. Always wash vehicle with every service! More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Celis
Jun 29, 2022 -

Bill Utter Ford responded

Debbie, thank you for stopping by to share your thoughtful feedback! We are happy to have you as a Bill Utter Ford customer and we look forward to welcoming you back for your future service needs. Drive safely!

June 28, 2022

I’ve always had a good experience with Bill Utter Ford. The sales team, as well as the service team, has always treated me well! More

by belvaparham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton
Jun 29, 2022 -

Bill Utter Ford responded

We really appreciate your continued business and your confidence in our team! Thank you for trusting Bill Utter Ford with your vehicle, we look forward to seeing you next time.

June 25, 2022

Danny Morris worked with me. He was very helpful and courteous. Also, my vehicle needed the motor replaced. They had it done in 3 days which was extremely fast considering the am More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Bill Utter Ford responded

Chris, thank you for the great review! We are so glad to hear that you had a successful service experience working with Danny and the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

June 25, 2022

My service advisor went above and beyond to ensure my satisfaction today, worked with me on price which was greatly appreciated! More

by jaykaye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Pearman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Bill Utter Ford responded

We are delighted that our team went the extra mile to make you a happy customer! Thank you for coming to Bill Utter Ford and for sharing your positive feedback. Drive safely until we see you again!

June 22, 2022

Eddie Church gives great customer service 100% of the time. He also offered me free Fried Chicken while I waited, thanks Eddie More

by Phil T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Bill Utter Ford responded

Phil–Thank you for letting us know that Eddie made your service experience 5-stars! Come back to Bill Utter Ford anytime.

June 21, 2022

Ralph Jean-Loui handled my service and was very friendly and helpful! This was my first time getting service there, so he showed me where where the waiting room was and was just extremely nice! The service More

by dcdd93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Jean-Loui
Jun 21, 2022 -

Bill Utter Ford responded

We love exceeding our customers' expectations! Thank you for the wonderful review and for trusting Bill Utter Ford with your business - we hope to see you back for any future service needs! Drive safely!

June 21, 2022

They have excellent service advisors they are very professional, kind and gave us follow up from the car and was so quickly to understand our needs. I love Bill Utter Ford! Thank you! More

by Patricia Partin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Bill Utter Ford responded

Thank you for the great review, Patricia! We are happy to hear that our team always takes top-notch care of you and your vehicle. Drive safely until we see you again at Bill Utter Ford!

June 20, 2022

Rick Farmer is great, got me in and out for recall work much faster than I expected. More

by zath67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Farmer
Jun 20, 2022 -

Bill Utter Ford responded

Thanks for your review! We're delighted Rick provided fast and efficient recall service. We hope to work with you again at Bill Utter Ford!

June 18, 2022

Great customer service! The staff provided updates on my car and got me in and out quickly, which I appreciated. More

by marshacorrigan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Bill Utter Ford responded

Marsha, thank you for taking the time to review us! We are thrilled to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

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