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Bill Vince's Bridgewater Acura
Bridgewater, NJ
1,214 Reviews
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March 31, 2015
Overall Experience Dominick greeted my husband and I with a friendly smile and was extremely helpful. I got the exact car I wanted and was out of the dealership in no ti Dominick greeted my husband and I with a friendly smile and was extremely helpful. I got the exact car I wanted and was out of the dealership in no time. Wonderful experience. More
by Nailey
Employees Worked With
Dominick O. Cirianni, Dominick O. Cirianni
Helpful March 07, 2015
Poor experience- In this dealership I experienced the type of practice that has given dealers a bad name. I went in looking at the MDX, interested in a nice 7 seater, In this dealership I experienced the type of practice that has given dealers a bad name. I went in looking at the MDX, interested in a nice 7 seater, having had one previously. I was looking at a lease with 18,000 miles at that time, and gave them the price / cost i could pay. We were somewhat apart at that time. Going back a few days later, having decided we needed only 15,000 miles I was told and a print out was given showing the numbers were right where we wanted to be. I continued to research, asking various questions and a few days later emailed that I would like to take an MDX, and based on the ones they told me were in stock that day, which color. They then came back saying that the finance manager had now reviewed and the actual costs were $1800 higher. No explanation was given over why the difference. I was more than a little annoyed, as can be imagined, and went into Springfield Acura- who managed to quickly offer me more or less the deal as per what I had printed out. I decided to have another look at an Infiniti QX60, and at the same cost levels decided to take one. I followed up with emails to the owner and GM of Acura Bridgewater, and copied Acura US. Acura US replied with a well thought out response, but no response from the management of Bill Vince's of any sort- no explanation, no apology, no nothing. I recommend to be very careful in this dealer, my experience what is given to me verbally and in writing can be a long way different to their actual deal. More
by DairyVet
Employees Worked With
Scott Doyle
March 05, 2015
"An excellent experience" From the moment we walked into the dealership, we felt welcome and comfortable. Our salesman, Michael Dibennetto, was knowledgeable, polite,down to e From the moment we walked into the dealership, we felt welcome and comfortable. Our salesman, Michael Dibennetto, was knowledgeable, polite,down to earth, and a pleasure to work with. There was absolutely no pressure, and the used car that we purchased is beautiful. Finally, I would like to mention how fantastic Eddie Mcgeehan was. Eddie helped us with our financing and he was thorough, respectful, and very pleasant. We 100% recommend Bill Vince's Bridgewater Acura. More
by Scott
Employees Worked With
Eddie Mcgeehan, Michael DiBennedetto
March 04, 2015
New Car Purchase/Internet Sales We were interested in a new 2015 MDX. We emailed our interest, got a quick response with a firm price from Tina. We called and gave our color prefere We were interested in a new 2015 MDX. We emailed our interest, got a quick response with a firm price from Tina. We called and gave our color preferences and set up appointment for the next morning. We were told to ask for Tina. We arrived the next morning on time, were greeted by a salesman (Michael), and we told him we were told to ask for Tina. The salesperson went off somewhere, came back, and said Tina said he would help us. He had the price from Tina which was the price she had emailed us. Two hours later we were driving back home with the 2015 MDX. Happy with the experience. Michael was pleasant and not that overly, false nice phoniness some salespeople are cursed with. One suggestion: Perhaps not insist that a customer ask for a particular person if that particular person is not going to be available when the customer arrives for the appointment. Oh, and Eddie in business office did not complete the paperwork accurately but we pointed that out before we left and he corrected it. Minor glitches in an overall positive experience. More
by Michael
Employees Worked With
Mike Boltarets, Tina Castagnola
March 02, 2015
GREAT customer service at Bridgewater Acura On 2/28/15, I returned my leased 2012 Honda for a 2015 Acura TLX and my experience was great. My salesman Amechi (AJ) was amazing. I was satisfied wit On 2/28/15, I returned my leased 2012 Honda for a 2015 Acura TLX and my experience was great. My salesman Amechi (AJ) was amazing. I was satisfied with his customer service and patience with a smile. NO pressure just options and for that I was "thankful" and grateful. I will be recommending Amechi and BW Acura to my family, friends and co-workers at Morgan Stanley. Again, thank you for making my experience a great one. More
by AYR
Employees Worked With
Amechi Nwafulume
January 31, 2015
Wonderful customer service, true to their words I had a bad experience with a private used car dealer last year and needed to trade in a vehicle, Bridgewater Acura has a vast selection of the kind o I had a bad experience with a private used car dealer last year and needed to trade in a vehicle, Bridgewater Acura has a vast selection of the kind of cars I like at a good price so I went for them. They agreed to do the trade without making overpromises, but stayed true to their words as long as every paperwork were provided by me. Adam and Chistina has been non-pushy but friendly in helping select the right car. I already knew what I wanted so the selection was fast. Later on after leaving the lot I realized a CD issue so I went back, they agreed to re-imburse however much I would pay for repair off-site. They re-imbursed very fast. If you want used, rare, interesting cars of non-Acura brand, this is the place to check out. As far as Ford cars go, it worked for me. More
by RegWayne
Employees Worked With
Adam Rottenberg, Christina Hecht
January 08, 2015
New MDX purchase Purchased a 2015 MDX from them on New Years Eve . Arrived at 1 closed the place down @5:30,so it was relatively a quick process. We would have liked Purchased a 2015 MDX from them on New Years Eve . Arrived at 1 closed the place down @5:30,so it was relatively a quick process. We would have liked a little better trade - in price ,but that's life. Adam and his mgr. Joe were low key and professional ....gave us no car salesman grief..not that I would have tolerated it :) but good guys. Overall experience was pleasurable. Will do business with them next time around. More
by dbogjr
Employees Worked With
Joe Giaconia , Ryan Vanhara, Adam Rottenberg
December 22, 2014
Overall very Satisfied customer with my new (Pre-Owned) ride I had been looking for almost 3 years for year/make/model vehicle that I found down in Bridgewater, possessing that mileage and condition. Still feel I had been looking for almost 3 years for year/make/model vehicle that I found down in Bridgewater, possessing that mileage and condition. Still feel the dealership could have come down in price a bit more, but was more than happy to concede on the rareness and allure of the particular car I'd found. We all have to make some money, right? Customer service was top notch, car was clean and well-delivered. test drive experience was pleasing. The "no-pressure" Sales experience from Mike D. really helped sellt he vehicle, so Thank You. This dealership definitely has an impressive array of pre-owned sporting cars, & I would love to keep an eye on the inventory and do business again in the future. More
by Raver208
Employees Worked With
John Neil, Scott Doyle, Tina Castagnola, Michael DiBennedetto
December 17, 2014
Great buying experience. I really enjoyed my experience at Bill Vance's Bridgewater Acura. The entire staff there was great. My Sales Consultant Sean was very knowledgeable I really enjoyed my experience at Bill Vance's Bridgewater Acura. The entire staff there was great. My Sales Consultant Sean was very knowledgeable and professional. I wasn't sure I was going to be able to get the car I wanted. But, their team worked with me and made it happen at a price I was very happy with. I would definitely go back to Bill Vance's Bridgewater Acura and recommend them to anyone looking for a car. More
by cjbpsu
Employees Worked With
Tina Castagnola, Christina Hecht
December 03, 2014
Refund pending for last 4 months I bought my 2015 Acura MDX on July 28th and I got the Vehicle in 2 weeks. Anthony Spano is a very good Sales Associate. Unfortunately, I opted for Win I bought my 2015 Acura MDX on July 28th and I got the Vehicle in 2 weeks. Anthony Spano is a very good Sales Associate. Unfortunately, I opted for Window etching and then later decided not to take it. I informed this to the finance department and I took my Vehicle without Window etching service. The dealership has still not paid my refund for the window etching that I bought for $429. Its been 4 months and the finance department is still figuring out. More
by mathewgeorg
Employees Worked With
Anthony Spano, Anthony Spano
