Bill Walsh Toyota
Ottawa, IL
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 PM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Literally the worst dealership I've ever encountered. They are either the most dishonest or the most incompetent service department anywhere. I brought my brand new Toyota vehicle in for warranty repai They are either the most dishonest or the most incompetent service department anywhere. I brought my brand new Toyota vehicle in for warranty repair (around 3k) miles for some very obvious issues I was able to demonstrate. After waiting in the waiting area for more than 3 and a half hours they did absolutely nothing, said they couldn't replicate any of my complaints (that I had already shown them) and told me the issues weren't covered under warranty but they'd be happy to fix them for me out of pocket.. you know, the issues they couldn't replicate. When I complained they told me I should have taken my vehicle to where I purchased it instead of them. I contacted Toyota corporate who contacted the dealer so their service manager could contact me to address my concerns. Surprise surprise, he never contacted me. By the way, their service manager was contacted by Toyota on several occasions to contact me. He never did. So I took it to the dealer where I purchased it (I bet you can't guess why I didn't buy from Bill Walsh Toyota) and they immediately recognized the problem, ordered the parts, and fixed it under warranty. Toyota corporate later contacted me to apologize and admit that all of the issues I had should have been handled and covered under warranty by Bill Walsh. If Bill Walsh was the only option to purchase and service a Toyota, I'd never ever purchase a Toyota again. And since Bill Walsh practically has a monopoly for new and used cars in Ottawa, IL I'll be sure to spread the word and shop for cars in a different city. More
Very professional, friendly, and energetic staff. Helped me buying my first car from a dealership and made the experience very good. Helped me buying my first car from a dealership and made the experience very good. More
Jake was so easy to work with! He was knowledgeable, kind and completely respectful of our time. We didn't really have any intention of buying that day, but felt very confident in He was knowledgeable, kind and completely respectful of our time. We didn't really have any intention of buying that day, but felt very confident in our decision after speaking with Jake about the vehicle we chose. Will definitely refer people to Jake every chance I get. More
Amazing dealership with amazing employees that helped me every step of the way great place every step of the way great place More
Very charismatic , respectful, helpful, and very transparent , treated me with upmost respect and found my dream car! transparent , treated me with upmost respect and found my dream car! More
Bill wash Toyota is a great dealership with excellent customer service! Amanda helped me find the perfect SUV, Thank you! customer service! Amanda helped me find the perfect SUV, Thank you! More
Stu is the man. First he helped my mom find her new SUV and she was very pleased with Stu's kindness and explanation of everything. Then a few months later I need First he helped my mom find her new SUV and she was very pleased with Stu's kindness and explanation of everything. Then a few months later I needed a new ride as well. After telling him what i was looking for, test drove a few, and then SOLD! Process was as easy as that. Highly recommend Stu and this dealer. More
People were kind friendly and were nice in showing features and well knowledged in them Kimberly even helped me connect my phone. And my vehicle came with tires and a few features in did not expect. features and well knowledged in them Kimberly even helped me connect my phone. And my vehicle came with tires and a few features in did not expect. More
Awesome person to buy from. Very nice to have someone that knows all of the details and difference in the Tundra trims rather than someone guessing. Very knowledgeable and pleas Very nice to have someone that knows all of the details and difference in the Tundra trims rather than someone guessing. Very knowledgeable and pleasant to talk to, but also work with. More
I have purchased my last two vehicles from Mr Miller. Stu is extremely knowledgeable and more importantly he listened to what I wanted instead of telling me what I needed. I know in the future I have no Stu is extremely knowledgeable and more importantly he listened to what I wanted instead of telling me what I needed. I know in the future I have no doubt all of my purchase's will be with Stu, More