Birmingham Luxury Motors

It's been a while since I bought my last car, so I was excited about replacing my old 2007 Murano with a nice 2020 Murano, that is until the folks at Birmingham Luxury Motors “took me for a ride” — Mafia excited about replacing my old 2007 Murano with a nice 2020 Murano, that is until the folks at Birmingham Luxury Motors “took me for a ride” — Mafia style. I played the role of “Sucker” after BhamLM pushed off a car on me with a bent front right wheel strut. It was definitely from a previous accident (was not in the CarFax report), and definitely something they knew about. Now I know how Charlie Brown feels every Halloween when he thinks he’s getting candy but only gets a bag of rocks! In my case, I was the “Block Head” who put my trust in Bham Luxury Motors and got tricked instead of treated. Word of advice, don’t agree to any terms for a vehicle from this place unless you get an all points auto check and a ‘thumbs up’ from your mechanic. The CarFax report said it was in an accident and the damage was a minor “side swipe” on the drivers side, and the car was not totaled. This car needed some repair work because remnants of the accident were still present. The front bumper was still hanging down, there was a part missing from the front-top part of the bumper that left a small hole, and some minor scratches on both sides and front. BhamLM did fix all that, so I thought that was great…right? WRONG! Not So Fast My Friend! When I took it on the freeway, it was pulling unusually hard to the left, so I thought it just needed a front-wheel alignment. My sales person, Tanya, agreed they’d do the alignment but I’d have to wait a couple of weeks because they did not yet have the equipment in the service department to do an alignment. So cool, I’ll wait until they get the equipment. However, one day when the car was in my driveway, I noticed that the front right wheel look slightly crooked, so I took it to a mechanic shop to check it out. After my mechanic checked it on the rack, the first thing he asked me was, “were you in an accident?”. The right-wheel strut was bent at an angle and was severely compromised. And the mechanics also showed me bent metal on the bottom of the car where it looked like the car struck something with tremendous force. Unfortunately, when it comes to the used car business, even though you hope for better, you have to expect a level of dis-honesty, not-forthcomingness, and “lip service”. However, when it comes to matters of safety, all that used car salesmanship should be tossed out the window. If I’m driving down the road and hit something the wrong way, like a curb, a railroad track, or some object on the freeway, then POW! The wheel could come flying off and there goes me and my family careening into a ditch or off a cliff! After some insisting for compensation, BhamLM wrote me a check $500 for a $1,257.61 job. Andy (sales manager) said I was lucky to get that. Really? My family’s safety is wroth a lot more than $500, in fact, it’s priceless! Tanya, my salesperson said she tried to convince them to cover the full amount -- I couldn't tell. Well if she did try to convince them to cover the full amount, she was extremely ineffective. As far as I know she was just telling me stuff to ease my angst. The bottom-line is this: Don’t be a Charlie Brown Block Head like me and get your potential vehicle purchase checked out by your personal mechanic. Don’t trust what they tell you at Birmingham Luxury Motors. More

My experience at this car dealership was very pleasant and wonderful. I enjoyed the service that I had and they are very helpful. It would be a 10 out of 10. I will most definitely be back to purchase ano and wonderful. I enjoyed the service that I had and they are very helpful. It would be a 10 out of 10. I will most definitely be back to purchase another car here as a matter fact I’m trying to do it all in one time and purchased two cars, but they are very much worth seeing. More

Fast experience and friendly staff. They had no problem getting me in a new car. A++ Would recommend. They had no problem getting me in a new car. A++ Would recommend. More

Emmanuel went above and beyond in getting me seated in the car that I was looking for, and took care of me while in the area shopping. the car that I was looking for, and took care of me while in the area shopping. More

Tanya was a great and easy to deal with she also was quick to point out some warranty repairs that needed to be done, which got scheduled to be done at my home by Tesla Service Van. Thanks for a grea quick to point out some warranty repairs that needed to be done, which got scheduled to be done at my home by Tesla Service Van. Thanks for a great transaction to all. More

I recently purchased a Tesla Model 3 from here and had great experience. Unlike other dealerships I've dealt with in the past, the process here was seamless and transparent. They are very knowledgeable wh great experience. Unlike other dealerships I've dealt with in the past, the process here was seamless and transparent. They are very knowledgeable when it comes to the EV tax credit, which is rare to find. All other dealerships I dealt with while looking for a tesla made it seem complicated and some didn’t even hear about it. A special thanks to Tanya, who provided excellent communication and was incredibly helpful in answering all my questions promptly even on her days off. She also made sure the acceleration boost package from the previous owner stayed with the car, which basically saved me $2000. I highly recommend this dealership for anyone looking to buy a car, and especially an EV since they have so many options to choose from. More

Helpful good connection return all phone calls and detail with everything and on time with it. detail with everything and on time with it. More

A1 customer service. I live 400 miles away and Tanya made everything easy! I absolutely love the Beetle. Even though it is 8 years old it practically looks showroom new! I live 400 miles away and Tanya made everything easy! I absolutely love the Beetle. Even though it is 8 years old it practically looks showroom new! More

Tanya was the best! ! She was prompt, easy to get ahold of and kept me in the loop every step of the way. Tanya made it extremely easy to purchase from out of state comin ! She was prompt, easy to get ahold of and kept me in the loop every step of the way. Tanya made it extremely easy to purchase from out of state coming from Tennessee down to Alabama to pick up the car. We had most of the paperwork finished and signed before even stepping into the dealership. Have to give a huge shout out to Lacey!! Talk about a rockstar, she took her time ensuring all included packages on the Tesla were transferred over without any issues before I even left the dealership!! If you are looking for the best place to buy a second hand Tesla this is it! Even if your not looking for a Tesla this place is still the place to go! Their prices are top notch, very reasonable, and they are very easy to work with on making a great sale! More

They were easy to work with and made sure we were very aware of what we were getting. They were also able to get it shipped to us in a timely manner. I would definitely consider buying from them again. We aware of what we were getting. They were also able to get it shipped to us in a timely manner. I would definitely consider buying from them again. We Love Our Atlas!! More