Blue Springs Ford

Wrong customer I was called to pick up my vehicle by mistake. I called back when I didn’t have to to make sure the correct person was notified, The service advisor s I was called to pick up my vehicle by mistake. I called back when I didn’t have to to make sure the correct person was notified, The service advisor seemed lost and now I get this survey. I stopped going to Blue Springs Ford and started going to Bob Sight Ford for a reason years ago. More

Deer damage. Our car was damaged when a deer ran into the front right side of our car smashing the fender and the right door and part of the hood and the front fen Our car was damaged when a deer ran into the front right side of our car smashing the fender and the right door and part of the hood and the front fender. Derek, Shaun and Heather were all great. Derek contacted our insurance company and got our car in as quick as possible and provided us with a loaner car. When we got our car back it look brand new, they had also detailed the whole outside of the vehicle and the inside of it. We are so happy to have our car back looking the way it does, we have told all our friends and we will always always use blue springs Ford for our service and damage repairs. Thank you again Derek Shawn and Heather😀 More

Very nice people I gave my rating because they where very nice and did a good job in a timely manner thank you guys you rock! I will refer other to this place I gave my rating because they where very nice and did a good job in a timely manner thank you guys you rock! I will refer other to this place More

Sales We had a Outstanding experience with Sandy and the others that help in the sale of our truck! Mainly be because of Sandy we will be back next time we We had a Outstanding experience with Sandy and the others that help in the sale of our truck! Mainly be because of Sandy we will be back next time we need a vehicle. More

Adequate Service Service was adequate although it took longer than I was originally told that it would, but since I was furnished a vehicle to conduct whatever busines Service was adequate although it took longer than I was originally told that it would, but since I was furnished a vehicle to conduct whatever business that I had to take care of it was acceptable. More

Excellent Service! My daughter hit a deer with our new Mustang ... OUCH. Blue Springs Ford brought everything back to new and removed all the guts and hair. On time, min My daughter hit a deer with our new Mustang ... OUCH. Blue Springs Ford brought everything back to new and removed all the guts and hair. On time, minimal hassle and very professional. Blue Springs Ford is the best dealership in Jackson County, that's why we bought our new Mustang there in the first place. More

Amazing experience!! Best car buying experience! Taylor was very helpful and friendly. He is extremely knowledgeable and answered all my questions. Highly recommend to an Best car buying experience! Taylor was very helpful and friendly. He is extremely knowledgeable and answered all my questions. Highly recommend to anyone shopping for a new vehicle. More

Blue Springs Ford Review Tech could not duplicate the issue I brought my vehicle in for. It is actually same issue vehicle has been in for prior and was “supposedly” rectified Tech could not duplicate the issue I brought my vehicle in for. It is actually same issue vehicle has been in for prior and was “supposedly” rectified by a few new parts. Unfortunately, I was not at dealership very long so I’m not sure how much tech tried to duplicate problem. They also had to order a new part unrelated to this issue that they had broke previously and didn’t point out to me when it occurred. More

Good experience just not a lot of help So I orginally came in to have a recall taken care of on my 2013 ford fusion, also asked them to reset the pcm because i have had problems with the tr So I orginally came in to have a recall taken care of on my 2013 ford fusion, also asked them to reset the pcm because i have had problems with the transmission shifting hard, the guy I talked to, not sure who it was it was a younger guy, he basically told me he didn’t want to just reset the pcm and have that not fix the issue so he wanted to run diagnostics on it to see exactly what is causing the hard shift. I get a call later saying the recall was done but they didn’t run diagnostics, the guy straight up told me ford knows about the problem but won’t do anything about it. He said it’s part of the car. The xxxx thing has 60,000 miles and it shifts that hard? Makes no sense to me. So watch out for newer fords from what I understand it’s not just the fusions that have this problem. They could have at least reset the pcm for me like I asked them to do in the first place but no they just say sorry nothing we can do. From everything I read online resetting the pcm at least temporarily fixes it for 3-4 months More

Great experience with Taylor Taylor was knowledgeable of all the features for the car I was interested in and showed us how to operate everything. No pressure, it absolutely was a Taylor was knowledgeable of all the features for the car I was interested in and showed us how to operate everything. No pressure, it absolutely was a wonderful experience from the begining to end. Highly recommend. More