Blue Springs Ford

Good experience just not a lot of help So I orginally came in to have a recall taken care of on my 2013 ford fusion, also asked them to reset the pcm because i have had problems with the tr So I orginally came in to have a recall taken care of on my 2013 ford fusion, also asked them to reset the pcm because i have had problems with the transmission shifting hard, the guy I talked to, not sure who it was it was a younger guy, he basically told me he didn’t want to just reset the pcm and have that not fix the issue so he wanted to run diagnostics on it to see exactly what is causing the hard shift. I get a call later saying the recall was done but they didn’t run diagnostics, the guy straight up told me ford knows about the problem but won’t do anything about it. He said it’s part of the car. The xxxx thing has 60,000 miles and it shifts that hard? Makes no sense to me. So watch out for newer fords from what I understand it’s not just the fusions that have this problem. They could have at least reset the pcm for me like I asked them to do in the first place but no they just say sorry nothing we can do. From everything I read online resetting the pcm at least temporarily fixes it for 3-4 months More

Great experience with Taylor Taylor was knowledgeable of all the features for the car I was interested in and showed us how to operate everything. No pressure, it absolutely was a Taylor was knowledgeable of all the features for the car I was interested in and showed us how to operate everything. No pressure, it absolutely was a wonderful experience from the begining to end. Highly recommend. More

It was great My car had some serious problems so I took it in to see what kind of trade ins I can get and they hooked me up with a brand new car My car had some serious problems so I took it in to see what kind of trade ins I can get and they hooked me up with a brand new car More

Easy and fast Always fast and will let you know if as anything need to be addressed before they proceed. Also have great coffee and snacks as well. Always fast and will let you know if as anything need to be addressed before they proceed. Also have great coffee and snacks as well. More

I love coming here. I love the great service here! They always get me in and out and have a great customer lounge, with comfy chairs, WiFi, bottled water and a lovely cof I love the great service here! They always get me in and out and have a great customer lounge, with comfy chairs, WiFi, bottled water and a lovely coffee machine (and tea too!) More

Quick and Caring As soon as I pulled up to the garage, I was greeted by a gentleman who I spoke to about having a service appointment for an oil change, tire rotation, As soon as I pulled up to the garage, I was greeted by a gentleman who I spoke to about having a service appointment for an oil change, tire rotation, etc. After he checked me in, he gave me his business card and let me know if I ever needed help, he was available. He then showed me to the waiting room where I was to wait for about an hour (busy time of day). He then came into the waiting room presenting me my current cabin air filter which obviously needed to be changed and suggested this as well. I appreciated that. 30min spent waiting and my vehicle was done being serviced. Quick and Caring! The check out lady was kind as well. More

Same Day Service We were very happy with our recent visits. Staff is friendly and our vehicles were serviced quickly. The free shuttle service is nice too too. We were very happy with our recent visits. Staff is friendly and our vehicles were serviced quickly. The free shuttle service is nice too too. More

Best Service Ever I have always came here for all my servive needs because Sam Bell or JW always make sure that my problems are taken care of. I have always came here for all my servive needs because Sam Bell or JW always make sure that my problems are taken care of. More

Fast and Honest It’s a professional dealership and I like the fact that I see the same people there and I get to know my service writers over time and that helps buil It’s a professional dealership and I like the fact that I see the same people there and I get to know my service writers over time and that helps build trust with me. More

Friendly Service The staff members were very friendly and helpful. Sean Myers did my estimate and made sure my rental car came so I could be at work on time. Everyon The staff members were very friendly and helpful. Sean Myers did my estimate and made sure my rental car came so I could be at work on time. Everyone was inviting and I would definitely use their service again. More