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Blue Springs Ford
Blue Springs, MO
804 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 804 reviews
January 18, 2019
Oil change Fast service, great customer service. Dont like the new oil change pricing & may look elsewhere for a better price. I'm not paying $60 for an oil ch Fast service, great customer service. Dont like the new oil change pricing & may look elsewhere for a better price. I'm not paying $60 for an oil change..js More
by frisco9796
Verified CustomerEmployees Worked With
Ryan Jenkins
January 16, 2019
Service appt for a problem and state inspection I appreciate that my repair was done at no charge. The explanation of services was, "it's fixed". Since there were options for the repair, I asked f I appreciate that my repair was done at no charge. The explanation of services was, "it's fixed". Since there were options for the repair, I asked for further detail. I was given generalities of what usually happens. I asked to be called when the repair was done. I received that call only after I had called to check the status myself. Customer service needs work. More
by Kjenkins422
Employees Worked With
Kolten Ferrier, JW Williams
January 15, 2019
2019 expedition We have dealt with blue Springs Missouri for years our sales person is Sandy she was very knowledgeable as usual very polite and helpful thank you so We have dealt with blue Springs Missouri for years our sales person is Sandy she was very knowledgeable as usual very polite and helpful thank you so much Sandy More
by daniels2012
Employees Worked With
Sandy Tresenriter
January 15, 2019
New tites Best service ever. Everyone is very proffesional.very clean and refreshments sre great. I will always come here for all my service needs. You will not Best service ever. Everyone is very proffesional.very clean and refreshments sre great. I will always come here for all my service needs. You will not be dissapointed. More
by CHUCKLOTTO
Employees Worked With
JW Williams, Sam Bell
January 14, 2019
Answer the phone! When I got a recall notice for the airbags in one of my vehicles, I called Blue Springs Ford to order the part and schedule an appointment per the rec When I got a recall notice for the airbags in one of my vehicles, I called Blue Springs Ford to order the part and schedule an appointment per the recall notice. I called three or four times to make an appointment, and was either transferred around the dealership or sent straight to voicemail. On my last attempt, someone answered and said she could actually see all of the service advisers at their desks and would transfer me right over. I was sent to voicemail again. After giving up on calling, I decided to schedule an appointment online and take the car there so I could at least talk to someone. I was told there was nothing they could do and they couldn’t give an answer as to when the parts would be in and was sent on my way. I was directed to Ford Corporate to for assistance. The representative from corporate attempted to call Blue Springs Ford to get some answers, but couldn’t get anyone to pick up the phone - not surprising. It’s been nearly a month and a half, and I still haven’t heard anything from the dealer. I ended up taking the car to Bob Sight Ford and they fixed the problem much sooner and actually answered the phone. More
by Consumer
Employees Worked With
Mark Scott
January 14, 2019
Great service Always great service. I have been bring my car here for service for about seven years, I have always gotten great service. I would definitely recommen Always great service. I have been bring my car here for service for about seven years, I have always gotten great service. I would definitely recommend More
by dixier
Employees Worked With
Sam Bell
January 14, 2019
Good except you don’t take extended warranties Great service center to bad you don’t take extend warranties anymore from other than your own sales dept. that’s ok metro ford will take my business. Great service center to bad you don’t take extend warranties anymore from other than your own sales dept. that’s ok metro ford will take my business. JW is great service advisor! More
by CB
Employees Worked With
JW Williams
January 13, 2019
Great car buying experience Excellent customer sevice, Salesman Javier was very friendly, very knowledgeable, answered all of our questons, We have already recommended Blue Sprin Excellent customer sevice, Salesman Javier was very friendly, very knowledgeable, answered all of our questons, We have already recommended Blue Springs Ford , to family and friends! And with Javier as your salesman, your new car purchase will go very smooth and easy.! More
by KCRoyalMary
Employees Worked With
Tyson Young, Javier Ferrer, Josh Page
January 12, 2019
Returned for same problem. Had a problem with IWE's on front axles. Drove home park PU. 3 wks later drove out to airport after 15 miles "grinding noise" started again and contin Had a problem with IWE's on front axles. Drove home park PU. 3 wks later drove out to airport after 15 miles "grinding noise" started again and continue. Took PU in, I was called 2 hours later problem fixed. Hose to one of the IWE's had pin hole. Why wasn't both hoses replaced. Should have been done when I was in first time. More
by wmyers192
Employees Worked With
JW Williams
January 11, 2019
Good Job Quick friendly service. Had me out in less than an hour. Was the first one in line and they were ready to help me and get me on my way. Quick friendly service. Had me out in less than an hour. Was the first one in line and they were ready to help me and get me on my way. More
by ourcybershop
Employees Worked With
JW Williams
