Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Blue Springs Ford
Blue Springs, MO
804 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 804 reviews
September 27, 2018
Great service I needed to get my car back before the weekend ended and JW worked diligently to make sure it was done quickly and thoroughly so I could get back on t I needed to get my car back before the weekend ended and JW worked diligently to make sure it was done quickly and thoroughly so I could get back on the road. More
by scott.a.bush
Verified CustomerEmployees Worked With
JW Williams
September 27, 2018
Service Always have great service. Would recommend to family and friends. I have used JW Williams for 15 years. Great to work with. Always has gone out of his Always have great service. Would recommend to family and friends. I have used JW Williams for 15 years. Great to work with. Always has gone out of his way to please More
by Pas
Employees Worked With
JW Williams
September 27, 2018
Customer service I drove past 10 Ford dealerships to come here because of superb customer service, and I am very happy to say google was right ! This place is amazing I drove past 10 Ford dealerships to come here because of superb customer service, and I am very happy to say google was right ! This place is amazing , I would definitely coming back and tell all my Ford owner Friends about my experience! More
by Ladyjajones
Employees Worked With
Richard Curtis
September 27, 2018
Battery replacement There were ants in the waiting area from some spilled food; however, overall the service was great and the employees were extremely pleasant and helpf There were ants in the waiting area from some spilled food; however, overall the service was great and the employees were extremely pleasant and helpful. More
by Mercurymary
Employees Worked With
JW Williams
September 27, 2018
05 Crown Vic airbag light repair Airbag warning light diagnosis and repair was relatively quick. Test results indicated a passenger side harness fault. The part was ordered and instal Airbag warning light diagnosis and repair was relatively quick. Test results indicated a passenger side harness fault. The part was ordered and installation was made a few days later in about an hour and a half. An expensive repair but a necessary one. More
by JCC41
Employees Worked With
JW Williams
September 27, 2018
Airbag recall I took my ford edge in on August 22nd for a airbag recall i got to the dealership at 8:30 in the morning the service department sent me to the enterpr I took my ford edge in on August 22nd for a airbag recall i got to the dealership at 8:30 in the morning the service department sent me to the enterprise to get a rental car and the enterprise sent me to service department for a green slip this back and forth went on for almost one hour. When i finally got to enterprise to get my rental car it was not even equivalent to the vechile ford put out of service which is very frusting!!! Enterprise then told me i had to pay a $25 deposit on the car! I then called ford 2 weeks later with no news and then called again a month later and was told it would 4 to 6 months until my car was fixed and i should be happy that it's not my car im running the miles up on!! I then called ford customer serivce and was told to call another ford dealership to see if they had the airbag in for me so i called liberty ford and they told me they couldn't take my car but they were sorry about my experience and wish i would have came to them 1st. All and all really bad customer service just got my car back on 9/22/18 and when i picked up my car the worker that brought my car to the front for me was rude and didnt even take the paper floor mat and plastic seat cover out and squealed the tires on my vechile in the parking right in front of me!! More
by Kate
Employees Worked With
Richard Curtis
September 27, 2018
Great Customer Service! Richard was extremely thorough and helpful. First visit to your dealership and I am confident that I will become a regular customer. Richard was extremely thorough and helpful. First visit to your dealership and I am confident that I will become a regular customer. More
by garyleewirt
Employees Worked With
Richard Curtis
September 27, 2018
Great service and customer satisfaction! Great service and customer relations from techs and service managers.. Parts Dept. #1 in the area when ordering parts online or in person! All around Great service and customer relations from techs and service managers.. Parts Dept. #1 in the area when ordering parts online or in person! All around great job! More
by bstoppelmoor
Employees Worked With
Kyle Harris, Blaine Balderston, Ron Combs, JW Williams
September 26, 2018
Fantastic Service Really impressed with the service and quality of people. Javier made every thing so easy and understandable. We were very happy when we picked up the Really impressed with the service and quality of people. Javier made every thing so easy and understandable. We were very happy when we picked up the car. Attention to detail was impressive. More
by rosemary2
Employees Worked With
Javier Ferrer
September 26, 2018
So excellent at what they do From the time you pull your vehicle in for service to your time spent in the waiting area to the friendly cashier checking you out of service, nothing From the time you pull your vehicle in for service to your time spent in the waiting area to the friendly cashier checking you out of service, nothing short of excellence. Thanks to all involved. More
by JAMESWEATHERSBY
Employees Worked With
Andrea Mercer, Sandy Tresenriter, Mike Knott
