Blue Springs Ford

BAD SERVICE. After 3 years, Took Ford Taraus vehicle in because of lighter by ashtray never worked since it was new. Never needed it till I got a cell phone car charger and tried to use it. Shop said to l because of lighter by ashtray never worked since it was new. Never needed it till I got a cell phone car charger and tried to use it. Shop said to leave it at 8:30 and they would call me. 5 hours later they called and said I needed a whole new assembly. I was exasperated and explained it had never been touched. I said I was going to just come pick it up, and said "don't do a thing". They carged me $25. just to look at it. I took it home and my ex-husband opened up the side panel below the center of the dash on the passanger side, and found the connection piece just lying loose in there. He plugged it in and it worked just fine. I went back and got my $25. back and I was P. O.ed... If they did that kind of service on a cigarette lighter what the heck would they do with the rest of my car... NO THANK YOU!!! More

Absolutely amazing experience!! These two guys are wonderful. The customer service was above top notch. The deal was outstanding! I love my new(to me) car. The dealership was clean and the rest of the wonderful. The customer service was above top notch. The deal was outstanding! I love my new(to me) car. The dealership was clean and the rest of the sales team was friendly. Quite impressed with how this place runs. These two men need a raise! Thank you Ron and Jack!! More

Management will not return phone calls and the dealership Management will not return phone calls and the dealership will not issue me a title for my vehicle even though my car is paid for in full. They are Management will not return phone calls and the dealership will not issue me a title for my vehicle even though my car is paid for in full. They are continuing to hold my title until they recieve money from a government rebate, which is not contingent upon the sale of my car. My check has been cashed and cleared. More

BS Ford attemted to sell me a previously wrecked vehicle, did not disclose this info and when I had a body shop check it out, was given a $1500 estimate for repairs to make it safe to drive. The salespeople did not disclose this info and when I had a body shop check it out, was given a $1500 estimate for repairs to make it safe to drive. The salespeople of course tried to deny all this despite the visible broken parts and the detailed estimate i had in my hand. EXTREMELY dishonest dealer! More